Snap Fitness

If you're serious about working out do not go here. They are so expensive with minimal equipment, I find myself waiting for the equipment I need very often. I'm genuinely very displeased with the service I have received. They cost $75 a month which at the end of the year comes to $900, it's not worth the quality of the gym. Respectfully, I did go and ask if prices were different online than in house about a month after I got my membership just out of curiosity. The employees who was working that day told me no the only difference were potential sales going on but I was told in house and online were the same. I was also not told there was a different price when I first got my membership. I have set up my cancellation and will not be returning.

Please don’t come here. Costumer service is awful. Kim needs to retire she will just scare away potential new members. I have never met such a disrespectful woman. The gym is also very dirty and the equipment is always in use because it’s to small. It’s to expensive for what they offer and they’re management is just very bad. Don’t waste your money here.

Not sure about gym but management is definitely not good. Called 10s of times for memebership and never got to talk to anyone. Visited the gym twice, staff was not available in working hours. You either need to increase staff or at-least put accurate info about reduced avaiability.

It's really disappointing that they closed without sending us a mail or some heads up....we went to the gym it says closed for upgrade its been 10 days does it take 10 days to upgrade? Not good

No emails, nothing been closed for a week and today they have this up…

The current reception working is rude for no reason lol. The only reason i signed up here a couple days ago is because they do month-to-month for $60. they are not even working (like physically not in the gym) during their stated staffed hours for me to cancel the membership. Feels like half the equipment is broken already or ripping apart. Completely awful gym, the members are nice though and you don't feel like creeps are watching you working out as a girl. This gym was nice when it first opened and had nicer management years ago.

Just bad management broken dummbells.visited for second time here and found close with temporary upgrade close sign . No notice no time period written there . Even they don't sent just email about. Disappointed

In my initial visits here, I noticed: Dumbbells which are loose and shaky, seemingly needing to have something inside of them tightened; An olympic bar which has broken bearings on the ends, and one of them has a sharp ring of metal stuck on the bar; A broken prone leg curl machine which, according to a staff member, has been that way since December. I asked staff about whether they were aware of these things and if they would be fixed. At their word that they would fix them, I signed up for a membership. 6 weeks later, none of those items have been addressed whatsoever. I had even notified the Snap email to make sure management was aware. The most mind boggling thing is, if there is equipment with jagged metal sticking out of it, why wouldn't you make that your top and immediate priority to fix? One would think that safety issues are at a different level of importance, no? In a response to the email I sent, I was told, in regards to the broken leg curl machine, that there are other similar machines in another part of the gym. Actually, this is the only prone leg curl machine at this location. 3 weeks ago, I noticed the gym's scale was not working. The sliding weight seemed to be stuck. I notified staff about the issue, and coming back today, I can see that also is not fixed. In the contract you sign, it mentions the gym may close for up to two weeks per year (no mention of monthly fees being refunded) for maintenance purposes. Based on what I've experienced, I can only imagine this might be the one time per year they actually do so. If you are wondering to yourself if this gym takes your membership seriously, and proactively maintains its equipment, I can only conclude the answer is NO.