Shoppers Drug Mart - Edmonton

Me & my mom went to this shoppers to buy some lotions and shampoo. Preet followed us from the shelves up to the counter. She is definitely a racist. She kept on looking at us and told us we can’t buy all of those. She said there’s a limit. We left and decided to go Ellerslie shoppers.

Let me make one thing clear, this is the first negative review of any sort I have ever left, however a VERY much deserved negative review of PREET (the manager non the less)!!! PREET DISPLAYED BY FAR THE WORST CUSTOMER SERVICE SKILLS AND WAS EXCEPTIONALLY DISMISSIVE TO MY TWO DAUGHTERS. Thankfully the pharmacist Fady stepped in and was able the very simply and quickly resolve the disgraceful experience. The pharmacy team at this location seem to be quite nice and competent and the post office staff are great, however Preet's horrible customer service is the bad apple that has to ruin it for all the other employees in the store. Sadly, I now understand why this Shoppers has such bad reviews.

I visit Shoppers last friday and the sale price was not coming up when I was scanning my items on self-checkout. Then, I called for assistance. The lady named Pawan helped to get sale price. She helped me on till and apologised because the sale was not active. She was so nice. She helped me with a smile otherwise usually cashiers hesitate when it comes to help the customers with price. She is doing wonderful when it comes to provide excellent customer service.

This pharmacy is very unprofessional and shows red flags of incompetence. I went to get my HPV-9 shot today, after waiting an hour because they were short staffed and there seemed to be a mix up/problem with every other customer in front of me, I finally was ready to be helped. I mentioned it twice that my doctor told me that it was supposed to be free until 26. The pharmacist owner told me he had no idea what my doctor was talking about, and that he put it under my coverage and that’s the price the system gave him. As a pharmacist owner, I trusted he knew what he was talking about and maybe I had been Miscommunicated too by my doctor. I paid the $78 and got the shot. After I left I found on the AHS website as well as the Gardasil website, that it is indeed covered for free up and including the age of 26. I called the pharmacy back and an older lady with an accent answered, I explained what happened and right away she was defensive. She told me I was right, but I went to a pharmacy to get the shot, not an AHs site, so that’s why I had to pay. She told me I agreed to pay and needed to call ahs and they may or may not reimburse me for this. So I told her my concern that she knew about this, so the pharmacy owner should have told me this before I paid, but instead he told me he had no idea what my doctor was talking about. This is frustrating because she was super rude on the phone, no apologetic, didn’t offer any help and by the end of the conversation she was accusing me of saying they forced me to get a shot in my arm, which is not the case. I am just concerned of why the pharmacy owner is incompetent at his job. He should have known this info and sent me to an AHS site so I could get it for free. Very unprofessional, especially the lady who just argued with me on the phone. Train your people some simple customer service skills. This is also not the first time I have waited around for over an hour because the pharmacy owner couldn’t figure something out regarding my prescription.

The Arab pharmacist very unprofessional and has zero customer service. I went there to get my pregnant wife’s prescription refill and first a different rep told me to get her health card so I went back home to get that then I met this other lady who(had Arabic accent) who was very unprofessional with zero customer service skill showing no empathy to the situation. She tells me that “this prescription is from a different pharmacy so you need them to transfer here this is the regulation and I can’t do anything about it” I called the pharmacy and tried to transfer the prescription and my doctor from there kept calling the shoppers and they wouldn’t answer the phone. The lady came back telling me “as you can see we are very busy so we will call you when we receive the transfer in an hour” now it’s been 3 hours no call back and when I call pharmacy they don’t answer. Train your staff better at showing some empathy and teach them understanding of how would customer feel in specific situations. Seems like illiterate people work there. I am not the only one to review this bad, look at other complaints on google reviews about the pharmacists attitude.

Best pharmacy to go to! They’re always so fast and so kind. I appreciate all that they do. They’re always willing to answer questions and help me out when I need it. Thanks for being so great! Also, this beauty boutique is the best one out of every shoppers I’ve ever been too. The girls that work the beauty boutique are always so sweet and helpful, and very knowledgeable about their products. Thanks ladies!

Best pharmacy and the staff in the beauty department are always so friendly and knowledgeable! They greet everyone who comes in with a big smile! Monica and Ken at the pharmacy are wonderful and go the extra mile. It makes a big difference and I appreciate them. The lady at Canada post is also amazing. She is beyond efficient and keeps things moving during Christmas chaos while still being friendly and calm!!

The pharmacy staff are so awesome and the beauty section staff are also very good. I was looking for a product and one of the ladies left what she was doing to help me get the stuff. The store is also well layout and the prices are not that bad with respect to other loblaw stores.... There is also a post office at this location.