Shoppers Drug Mart
3.1/5
★
based on 8 reviews
Contact Shoppers Drug Mart
| Address : | 20678 Willoughby Town Centre Dr A100, Langley Twp, BC V2Y 0L7, Canada |
| Phone : | 📞 +88 |
| Website : | https://stores.shoppersdrugmart.ca/en/store/2113/ |
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| City : | Y |
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Scott Wagner on Google
★ ★ ★ ★ ★ I am disappointed with the quality of service with the pharmacy at this location. I have had my prescription refilled incorrectly twice now. In previous experiences I have been mislead and outright lied to by several pharmacists regarding medication cost and availability, and whether or not my family doctor had been contacted. I live in the neighbourhood and it is a very convenient location, but I will be using a different pharmacy from this point forward.
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Susana KHKIM on Google
★ ★ ★ ★ ★ Worst experience I have ever had at this Shoppers Drug Mart at Canada Post. I was simply asking for the weight of items. There were no line ups and the weights scale had nothing on it. Two of the ladies said in loud voice that we can not give you a quotes for the price few time and I agreed that I was asking for the weight of the items. They were very rude they did not know how to listen to customers. Management must look into the service of their job, I am not asking for a smile every time I make visit for the service but their ready and willingness should be there to do their job. Not brushing off customers!!! FYI, Other department of customer service people were always very helpful and love their service.
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Amanda on Google
★ ★ ★ ★ ★ Horrible customer service, I used to love coming to this shoppers and usually have a great experience especially with the lady’s in the beauty boutique. They racially profiled me because I was carrying a wallet with indigenous art on the back, when I asked security to stop following me in the perfume section he followed me all the way to the front counter, and “apologized” while continuing to invade my person space. His excuse for following me was there’s been thousands of dollars in theft, but when I got home and looked in my bag the perfume had a metal security tag on the bottom so there’s no reason for him to be following around a loyal customer. I will no longer be giving my commission to this beauty boutique, I’ll go to the thunderbird where there’s lots of helpful beauty boutique workers, no security stalking you, and overall a better shopping experience. I will however be coming back to file a complaint with management.
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Joha Hanna on Google
★ ★ ★ ★ ★ Rudest and most impatient service I have ever received. During a visit from another province, my local pharmacist sent a prescription to this pharmacy. The prescription had 2 repeats. The Willoughby Pharmacist provided me with the entire prescription, leaving me with more tablets than what I need and what I asked for. On top of that, they charged me twice! We noticed that the pharmacist scanned my card twice, my husband questioned it and she said the first transaction did not go through. When we returned to our province a day later, when the transaction was processed by our bank and reflecting, it was clear that they charged us twice. When I called to enquire about it (after having to repeat the scenario several times because the person helping me did not understand), I was told that there is nothing they can do unless I travel back and show them a receipt....Sure, let me hop on a plane, fly 5 hours and get my refund. Worst service I have ever received. So grateful I don't have to return there again.
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Jayda Hood on Google
★ ★ ★ ★ ★ I'd rather go to the Thunderbird Shoppers any day, even though it's far out of my way. This shoppers is disorganized, the employees are never around the till, the pharmacy is an absolute joke, and they claim to have items in stock online at this location and then don't even have a tag for the damn product, let alone in stock. When I wanted to get a prescription transferred/refilled they told me I had to physically come in to present my ID before I could even ask for a refill. Never have I had to do that anywhere and I've switched pharmacy's quite a bit due to moving around. Time wasted every time. Makeup section is nice though.
Just noticed as well two people clearly read about the bad experience with Nadia in the Langley community page and decided to leave a good review about her to make her look good. Pathetic.
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Anis Qazilbash on Google
★ ★ ★ ★ ★ We’re new to Langley and my first visit to shoppers drug willoughby2113 was absolutely amazing. Manager of the pharmacy Shaimaa and Nadia from pharmacy went above and beyond to accommodate me, being a senior and not being able to go inside the store. They setup my account by phone to help me save wait time, got my medicine ready quickly and Nadia brought it out to my car, verified my Id’s and handed me my purchase. Both very professional and amazingly courteous. World needs more caring people like them. God bless them.
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carly m on Google
★ ★ ★ ★ ★ I recently had my prescription filled at the shoppers in Willoughby I had the pleasure of dealing a sweet young lady Nadia who went out of her way to be helpful. She was kind and caring spending the time to explain my medications. Very pleasant experience would definitely go there again.
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Rahul Gupta on Google
★ ★ ★ ★ ★ Visited Shoppers Drug Mart in Willoughby during my wife's pregnancy and was assisted by Nadia. She is very kind, friendly and was quick to fill prescriptions. She took extra care and spent time helping my wife understand her medication and patiently made sure all our questions were answered to satisfaction. Interacted with her few more times, she always offered professional and friendly advice, at times going out of her way to help. Thank you so much for excellent experience!
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