Shoppers Drug Mart - Edmonton

Shopping at Shoppers is a good shopping experience. There’s a good selection of makeup to groceries to pharmacy items. I would say that things are somewhat pricey due to it being like a convenience store. I shop at Shoppers quite often not particularly at this location, other locations I shop at are Clareview area where I live and downtown where I work. This location is clean and well lit. I came here for my father in law so he could fill a prescription, as he has been coming here for many years. Service was friendly and courteous.

The Pharmacist's here are rude and abusive to people dying from cancer. Picking fights then calling the police when said patient won't leave without perscribed medication.

I usually fill my family prescription here and the pharmacists are very friendly and highly efficient. They are always very fast and also good customer service experience. This store also houses the Canada post and also a beauty section. While their products could be a little expensive than other stores around, they have very good high quality products.

This store is thee absolute worst. The security guard follows only myself and my husband when we shop there. Even if there is other shoppers in the store. They even called on the intercom while we were shopping to pull up the cameras to see if we stole. The workers we even taking bad about my husband and i literally steps away from us, and the guard even swore at us tonight. The lady who works at the make up department she was the manager, which she is not. Needless to say we will NEVER shop there again.

I've been dealing with pharmacy for the last 20 years. This is the worst service I ever received, to be fair I've been at this one for over 2 years, I keep punishing myself by returning. Tuesday I dropped off a prescription at 5pm, I was told 1.5 hours before it's ready, I said no problem I can pick it up tomorrow after 4 pm, she even wrote it down on my prescription. Next day around 5pm my wife stopped in and she was told ...oh your not suppose to pick it up until 5 or later, really??? lies !! I've been dealing with this far to long. Time to move. Out of 10 visit 8 will have some kind of issue. Plus having to yell your personal info with lots of people standing around.

If you come here, be aware that you’re not allowed to shop in the cosmetic department without the cashier literally shopping with/for you. First time I came here, the cosmetic lady wouldn’t leave me alone, insisted I tell her what I’m looking for and she proceeded to grab everything for me. I thought it was insane that I wasn’t allowed to browse, and was treated like a child. The second time I was fed up with it so I told the cosmetic lady (different lady) that I didn’t want to be treated like I’m stealing and I felt like I was being racially profiled. She told me that she literally has to do this because if she doesn’t she will get fired for not doing her job. I will not come here anymore, I get treated poorly often enough in any shoppers drug mart. I will not be treated like a child just because you’re afraid of theft.

I have dealt with acne for a while now and I have been so self conscious about it. I stopped by the Shoppers and talked to the lady at the cosmetics counter named Naffes she recommended me skin care products that I have been using for a bit more then a week now and my skin has not broken out the same as before and is looking so much better. I am so grateful to have come across her. Very informative and extremely welcoming she made me feel so comfortable will definitely be visiting again.

I phoned every shoppers drug mart in Edmonton and this is the one where I had a positive experience, so i am happy to write a positive review about 2 employees working here named Saba & Jennifer. I was looking for a hard-to-find video game console and had been phoning around to check if any location had any in stock. Every Shoppers Drug Mart I tried would have an employee answer the phone and state that they didn't have any in stock and then say "okay bye". This one was different. When i called the store Saba answered the phone and let me know that this location didn't have any in-stock- but instead of saying thank you and/or bye, she offered to take down my information and contact me when the store received a restock. This is the extra level of customer service that stands out and wasn't experienced on any of my previous calls to other shoppers locations. A few weeks after the initial call, miss Jennifer called me to let me know that the item I had been after had come into stock and they had set one aside for me. Both Saba with the initial offering of taking my info, and then Jennifer with the follow-up shows awesome customer service from both of them! Often retail stores promise to get back to you and even when they take down your info it is often misplaced or not passed on to the next shift etc. but I'm happy to say this experience was not like that at all. The fact that the team members here made the initial offer to help me get the item, as well as following up on it weeks later shows a commitment to both their job as well as customer satisfaction. Thank you again Saba & Jennifer! I would have happily wrote a shoppers drug mart survey as well but sadly my receipt was not 'randomly selected' to get a certificate number...