ShockWare Wireless & High-Speed Internet - Medicine Hat
ShockWare High Speed Wireless - Shockware.com
Wireless High Speed Internet ISP in Rural Alberta, Medicine Hat, Lethbridge and more!
ShockWare High Speed Wireless - Shockware.com
Due to COVID-19, we will not be performing on-site service calls at any household where there is a risk of a suspected infection. Our phone staff will be asking customers whether anyone is experiencing flu like symptoms when booking service calls and installs. Our staff will be taking extra precautions for your as well as their safety, and will not be entering any premises if they notice anyone with COVID-19 like symptoms.
It is our goal to keep our services running uninterrupted while maintaining the comfort and safety of our technicians. Our automated paging system will let us know about any possible tower outages and our technicians will continue to respond as needed.
To get through this pandemic, we will need to work together, be kind and understanding, and continue to do our part to keep everyone around us safe & healthy. Thank you for your continued support as we work together through this unprecedented and tough times!
To summarize, we want to ensure that our staff follows social distancing, both personally as well as at work, in order to make sure that they don't come in contact with someone infected with a virus. This is to prevent spreading, and keeping our customers safe!
Contact ShockWare Wireless & High-Speed Internet
| Address : | Medicine Hat, AB T1A 7G1, Canada |
| Phone : | 📞 + |
| Postal code : | 1 |
| Website : | http://www.shockware.com/ |
| Categories : | |
| City : | A |
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Liam Guttman on Google
★ ★ ★ ★ ★ Website advertises speeds from 9mbit/s up to 50mb/s. We get less than 5mbit/s. Upload is even worse. We're in 2021, not 2001. I can't work from home if my internet stays this stupidly slow.
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AlbertaPL on Google
★ ★ ★ ★ ★ Service is great. Techs that really want you to have the best connection possible.
The speeds are pretty typical for rural internet, stream 1080p without too much difficulty but it ain't no T1 line.
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Uncle Animal & Ammo-Tech on Google
★ ★ ★ ★ ★ 200 houses on the same line , but ment for 20 , really laggy barley works like a union worker , only 1 tech on staff for 15 towns, very rude customer service , but the internet is slow and unreliable, sometimes up to a week before the net comes back , they advertise highspeed but its more like a 56 k modem ....... old gear and old net , 1990s speeds… the are now calling everyone telling them they are going over their data plan and chargeing moore we started at 62$ a month and now just below 100$ for 500 gigs but our package was unlimited … for some reason shockware says “we never had unlimited” but my paper work say we did ..complete scam … half the town of suffield has moved on to diff isp’s and so am i … bye bye rip off’s ?????????
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Ebba Lytle on Google
★ ★ ★ ★ ★ We've been with Shockware for several years and are high useage customers. We live very remotely as well (4 miles from anywhere). Up until about six months ago, the service was okay. It's slow and during storms or winter cold periods it can suddenly disappear, but it was usually back up as quickly as any other provider in the area. About six months ago we were told we would have to pay $10 more each month because of our useage. Up until then they were okay with however much we used, but we were okay with the increase. However since that time, the internet has really gone downhill. It's absolutely horrible. It will be off for hours and sometimes a full day, at a time. We are never emailed to say "sorry". We are not told if there's going to be serviceing. We just suddenly don't have internet. And calling them is impossible, since all you get is a message saying they're busy. The internet is slow and clumsy as well, which makes it difficult at best to watch videos. We're retired and are high-risk for COVID-19, so the internet is our entertainment.. but lately we don't have it often. So, we'll be saying good-bye to ShockWare as soon as possible.
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S L on Google
★ ★ ★ ★ ★ We have had internet with them now for a little over a year. We took over the account from the previous tenants. The only reason I give 3 stars, and the only reason I stay with them, is because Barry goes out of his way to try to make customers happy. However the same can not be said about his rude and ignorant partner/tech guy. The internet is as slow as old outdated dial up, and is not stable enough to even stream netflix. I counted one day it went down 38 times. At 8 pm till about 3 am we don't even bother trying to use it. We too sometimes have to turn off the wifi on our phones and use our data just to load a webpage. My biggest complaint about Shockware is that our account is flagged, and the message is that our signal can not be improved, so this is a perfect scapegoat for the lazy and rude tech guy to fall back on every time I call with a problem. He is not even willing to send someone out to reevaluate the situation. He claims there has been someone sent out, but no one has come to our door, and the lack of barking from our dog indicates no one has even come to the property. I let the tech guy know that the wiring to the radio is frayed, but apparently that is not a concern either. He also told my husband and I that if we were not happy with their service to "go elsewhere" That is not good customer service. Yes this internet service is cheaper than most other rural internet, but this company is capable of so much better. Barry needs to have a serious look at the team under him, as they are his kiss of death.
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Logan R. (Gordon's Express) on Google
★ ★ ★ ★ ★ Internet speed was generally good until recently; around 4:00p.m. or so the internet goes out for a couple minutes, then comes back and then gradually becomes extremely slow; can barely watch any livestreams without lots of lag making them practically unwatchable. Then around 10:30p.m.-12:00a.m. it goes out completely and I have NO idea why!! Website tells me NOTHING about this and they never email us! The only way we can know is if we phone them which I feel may become a burden if we have to constantly phone them when this happens. Because of this I can no longer watch livestreams after 7, which is bad because one person streams around 8 to 11 whom I payed a subscription to them and got access to their discord server! If I can no longer watch them I'll have to cancel my subscription and access to the discord server will be revoked!! This has been happening for about a week and a half, but unfortunately I believe we don't have any other choice as we live in a rural farm area in Southern Alberta.
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Suzanne Lybbert on Google
★ ★ ★ ★ ★ I have used Shockware for years now. Yes on occasion when a storm would roll in the internet might not work. Yet the service men were kind and knowledgeable. The service representatives were helpful and eager to get our problems solved no matter what they were. The speed, I rarely had a problem with it. I worked from home for a time and I never had problems with the speed of the internet. When watching a movie it always came through quickly and never was interrupted by loading time in the middle of the movie like some tend to do. Dax and his team bent over backwards to help and I so appreciate their support and hard work in helping me in every way they could. I would recommend them on their people skill alone but having the internet service way out here in the boonies has been a blessing.
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Sunglejo Man on Google
★ ★ ★ ★ ★ BAD INTERNET AND SCAMS! Used to be with this provider for years and years always with very slow speeds and touchy connectivity. When Covid shut things down the company deliberately turned everyone's internet off and claimed that they had been going over their data plan for years and years. Terrible scamming company with the worst customer support ever. Even for the price I would avoid at all costs this is a scummy company!
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