Shelley Orvold Desjardins Insurance Agent - Edmonton

4.5/5 β˜… based on 8 reviews

Contact Shelley Orvold Desjardins Insurance Agent


6564 170 Ave NW, Edmonton, AB T5Y 3X6, Canada
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Jack Duggy on Google

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I have been with Shelley and her team for about 20 years. I have had nothing but great experiences when dealing with them for my auto and home insurance needs. My claims that I have put through have gone really smoothly and the customer service was exceptional. Shelley even went above and beyond and helped guide me through what steps I needed to take when I was hit by a vehicle as a pedestrian, though that had nothing to do with my policy. The new office building she is in is really accessible and easy to get to, just a couple blocks in from the Henday. Last but not least, a shout out to one of her staff, Billie, who is great to deal with and very knowledgeable. I highly recommend Shelley for all your insurance needs! Thanks Shelley! - Mike Painchaud
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Dylan Bouvier on Google

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Other than it being insurance and an extra bill to add on for my monthly costs, Agent Jenny Bonner does a great job at making it feel like im not "paying a bill" and provides an amazing experience even for new clients such as myself when I first came to her. Jenny always has an amazing personality and has always provided me with the best help I could ask for. Consistent, fast, and productive with great suggestions. She never backs down either when it comes to my personal challenges between keeping my vehicle and snowmobile insured at the same time or cancelling one or the other at random times of the year! I look forward to speaking to her again next time!
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Law Rence (Rampart) on Google

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I've been a client for several years. Yes, client, not customer. I have shopped them every year, and the rates are good, and the customer service? ... out of the world levels! And that has made the difference! Shelly and her team have been there for me in times when needed, made sure I was well served and my expectations have been exceeded every time! Even good for a great visit if you're in the area. Stop by and say hi, get a quote you'll be surprised at the level of service and expertise you recieve! Special shout out to Emma! Thank you for your assistance when I bought a new-to-me vehicle! And Shelly too, for putting it all together!
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Michelle Woite on Google

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My parents have been with the company and have known Shelley since 2007 now, which is why when I got my first vehicle I got insured under Shelley’s office as well. Recently I got into an accident and let me start by saying that I am very grateful to be insured with Desjardins/StateFarm insurance. The claims department got my claim file started so quickly and there was no wait time on the phone at all in order to speak to a claims rep. I emailed Shelley about my concerns about my car accident and she called within two hours. She actually went out of her way to call me again after hours because I had missed the first phone call from her due to work. She did a very good job explaining where my insurance claim was at and the questions I had about my premium. I would highly recommend Shelley as an insurance agent because she went the extra mile to assure that my needs were met and satisfied and my questions were answered. Both her and her team are very knowledgeable and friendly, and make the overall experience of having to deal with insurance pain free! Thank you again :) I am very grateful for the help that you provided!
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Anthony Deng on Google

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Shelley and Jenny are very pleasant to deal with and super friendly :) I was in need of renter/tenant insurance for a new apartment and they gave me a very good quote compared to other places I called. Within 10-15 minutes, my insurance was ready to go for the new address. I would highly recommend Shelley and her team as they take good care of their clients.
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Brittany MacDonald on Google

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Dealing with Shelley & Amanda was a wonderful experience - they got information to me in a timely manner, made it extremely easy to set up my new policy and got me the best rate out of 3 companies. On top of all that, they were friendly and so nice to work with. I would recommend using them to anyone 100 times over.
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Danielle Heald on Google

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Wow!! I had such a great experience with Insurance Agent Jenny Bonner. I was having troubles with a personal account switch from a different office. Jenny was kind, caring and compassionate with my questions and worries I had about changes to my policy. It may have been my lack of knowledge or not understanding well but Jenny made it simple and took the time to explain. Jenny was quick and reliable and didn't leave me hanging. I would highly recommend Jenny as an Insurance Agent to all my friend and family. Thank-you once again for such amazing customer service, willingness to help and overall just being better the the last Agent!!!
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chickenjoey flossamania on Google

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Good place for insurance. Prices are reasonable, staff are there to help you and easy to get along with. 10 plus years of service no problems. ?

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