Scoop-N-Save

Name: Scoop-N-Save
Address: 1800 Tranquille Rd #33B, Kamloops, BC V2B 3L9, Canada, B, Canada

4.5/5 ★ based on 8 reviews

Contact Scoop-N-Save

Address :	1800 Tranquille Rd #33B, Kamloops, BC V2B 3L9, Canada
Phone :	📞 +
Website :	http://scoop-n-save.com/
Categories :	Baking supply store ,
City :	B

1800 Tranquille Rd #33B, Kamloops, BC V2B 3L9, Canada

Best Baking supply store in Canada

M	Michelle Back on Google ★ ★ ★ ★ ★ I love this place!! The staff is super friendly and very helpful. Prices can be a little on the higher side for some items but I would much rather spend a little extra to get such good service! They also carry an excellent selection of all your baking needs!
S	Sanjeev Sharma on Google ★ ★ ★ ★ ★ Have experienced extremely bad customer service yesterday. They were not accommodating to speed up my order on Friday saying they follow the process and do order after order. Next day when I was calling them their phone was not going through for 15 minutes even when they were open. Where was their process here art perfection. When I reached store and told them, the lady don’t seem to show any sign of customer service. She told me that someone is on phone and tells me the standard process that I already know. She don’t wanted to listen and provide any kind of customer service, really bad experience being a customer. I will really appreciate if people understand the profession they work in and serve their duties well.
R	Ritu Sundaram on Google ★ ★ ★ ★ ★ I have been coming in for years on and off when I needed some baking supplies. The employees were always helpful and friendly. In the past i had often shown them pictures and they had helped me buy the tools to recreate the project. Recently, I decided to try my hand at a new project but had very little clue how to do it. I couldn't go in due to the COVID closures so I reached out through social media. The owner was so amazingly helpful. She not only explained how to execute the project, she provided support the entire time and helped me any time I had a question (and I had many, many questions along the way!). She didn't just provide the products needed, she went out of her way to establish rapport and a relationship when she really didn't have to. She made my cookie project successful. I would have been totally lost without her guidance. She's won a forever customer in me!!
T	T on Google ★ ★ ★ ★ ★ Really bad customer service. Are only open for a few hours a day during covid. I spend hundreds and hundreds of dollars at this store. I tried to return $6 worth of cookie cutters for a store credit on my account. I was refused told “due to 15 day return policy they have had for 30 years. Lots of people spend lots of money here.” When you are not allowed in the store to view products and their store is only open a few hours each day to pick things up and return items they should be revisiting their policy during this pandemic period to provide decent customer service to customers. I will be shopping at the competitor from now on. They did not care at all.
T	Thea Marena on Google ★ ★ ★ ★ ★ Today was my first time ordering, and it was great. My order was ready in no time, everything was correct, it was carefully packaged, and the lady was so helpful and friendly when I called beforehand to ask about the pick up times. Very friendly upon pick up as well. Extensive selection, and I'm super excited about the vegan options that are available here. Just a little side note for the people who commented "poor customer service" because of limited hours: a huge number of small businesses have completely evaporated during this pandemic. It's hard to keep a store fully staffed when you're forced into shut downs and restrictions. Perhaps if you paid their staff's wages, they'd stay open longer. And if you didn't act like entitled snobs, you'd receive "better service"... ... Just my two cents.
K	Kementiri on Google ★ ★ ★ ★ ★ You can't run away from Covid 19 by moving to Kamloops. Yes it was poor customer service and lots of excuses why they coudn't open up. Limited hrs, curb side pick up and bascially not opening the store with safety measures in place just like all other stores that opened in the same way. Many small business are still up and running and actually open for shopping in store. Laughable that they are open for in store in Kamloops and yet they couldn't make it here in Langley. It just needed abit of effort.
L	Lila Ross on Google ★ ★ ★ ★ ★ Had a great experience! My first time here I walked in, stunned at everything there was to see and then I was immediately greeted with "Hi, can I help you find anything?" and I told her what I was making and what I was going for and she not only got me everything I thought I needed, she had great advice and brought my attention to other things to make my project even better! My only thing I would like to see improved is I wish they were open a little later.
y	ysabel sukic on Google ★ ★ ★ ★ ★ I recently drove down to Langley for another reason and was so sad to see that the store was gone… while I didn’t go too often, I have been a customer for years since Whalley, and over the last 8 years, I bought my supplies at the Langley location to make the cakes for all my nieces and nephews… I’m very sad to see you move away but I wish you all the best and hope that you are successful with your new location. If shipping fees are not too high I will continue to support your business and be a loyal customer for all the years of great advice and customer service I received in the past.