Sally Beauty

Clerk was following 1-2ft behind us, with no mask. Like seriously . Every single isle too !

I HAD THE WORST CUSTOMER SERVICE EXPERIENCE! I went there to do some returns of products that were never opened. First of all, I got the attitude of “you got way too many returns” and then they asked me to call customer service which they didnt even gave me the number for and told me “to look it up”. And the whole reason for my return, was because of wrong prices they have charged me! It took me around half an hour to get to the customer service rep and they told me it’s up to the stores to take the returns (which is still bad knowing there is no specific rules), so when I told them, they said you should have asked them to talk to us to approve because “we don’t know, you might be LYING”. I worked in retail and still working and never dared to talk to a customer like that. The two people who were working there, one of them a tall light skin lady with long black hair (I didn’t catch her name because she refused to gave me) and the other lady with highlighted hair who I believe her name was Mary C. (Only gave me her name, because she wanted to see where my “story”goes) were the people who gave the attitude, been hostile and refused to help me because they didn’t want to deal with too many returns (which I had the receipt and they were never opened) This was not the first time I got bad customer service in this location, and I told her that thinking she would say sorry but instead she replied “yet you are still here”. After all, I called another store and went there, they helped me very well with very positive attitude. So I for sure know the problem was with the employees of this store. I am very dissappointed and hope the manager take this into consideration otherwise they will eventually lose all their customers.

EXTEREMELY DISSAPPOINTED!!! I am furious of how rude and unprofessional these Sally workers are! I went there a few days ago and the two ladies working there were so arrogant and condescending. The three words I would describe them as are: Aggressive, hostile, and definitely difficult. The tall black haired girl with the other lady named Mary I believe were there to "assist" me. I felt bullied because of their attitude and rest assured I will never set foot in their store ever again. They know absolutely NOTHING about customer service and they need to go through their training again!! My advice to whoever that's reading this is: DONT EVER WASTE YOUR TIME BY GOING TO THIS LOCATION!!

Just a quick note to say thank you for the amazing service you provide every time I come. I really appreciate how kind you all are, and today Mariam went above and beyond to make me feel confident in my purchase! I’m in a service based business as well (real estate), so great service like you provided really sticks out for me. Thanks again, Amy Marvi - REALTOR- 1% listing commission #paylessagent.ca

This is my favorite store because of the distance. Today Phillip who was at the store was most helpful, kind and courteous to everyone entering. He went out of his way to assist me find products in other stores, as I wanted more than what was in stock. Keep up the great work.

The manager did a great job helping me find the great quality conditioner & nail pre and post coat, makeup, hair color. It’s really great, since I came home & used it♥️♥️♥️ Thank U, Baoul. Although, her other employee can improve her customer service little better... I think she’s new as she had to ask for every little step to the manager and interrupt her every two minutes. I didn’t like her domineer, appears rude and sounds rude. Rest, I love that store & hope this Manager will continue being here and will stay at this location!!

Its not often that I deal with exceptional customer service. Arranged for curbside pick up and was happy to find out that my account had some coupons that I could put towards my purchase. I wouldn't hesitate to shop here again. Common sense and efficiency are key.

Had a great experience - sorry I didn't get the name of the person that helped me. She came when I asked for recommendations, let me browse, didn't push anything. And the product did exactly what I wanted!!!