Saanich Peninsula Hospital

I had my top surgery done today at this hospital. The surgical daycare staff were friendly and incredibly respectful of me and my pronouns. They made me feel very welcomed and comfortable. The surgical staff did an amazing job and kept my spirits high the whole time. The hospital was clean, organized, and followed COVID protocols to a tee. 12/10 would get surgery done there again. Thanks for everything, and makensure to thank the staff for me!

Got exellent care though crazy busy in emerge...sent off to Jubilee for surgery..all well now..saved my meager life..thanks all Nurses, docs, Dave the jolly porter, sorry about all the vomiting..cheers..????? ..

My Grandson came into the emerg with Covid symptoms and they weren't even going to test him until I demanded that he be tested! Their excuse was they were understaffed! I'm sorry but that is no excuse not to give a Covid test to someone who has symptoms!

A month or so ago, I went to the Saanich Peninsula Hospital ER (on the advice of the nurse from 811) as I was experiencing a full body hive reaction to something - eyes and face were swollen, body was itchy and aching; walking was difficult. Days earlier I had my bottom two wisdom teeth removed, under anesthetic, and was taking painkillers with codeine and antibiotics. I was likely experiencing an allergic reaction to one of these new meds. Two days before going to the ER, when the hives first started (and were at their lowest) I stopped taking all the medicines I had been prescribed post surgery, and started taking large amounts of antihistamines - on the instruction of my oral surgeon who I had called asking for advice on the reaction. The hives did not go away, so (as mentioned) on the advice of the nurse from 811, I went to the ER. Immediately, I was not treated with any seriousness. I don't even think I was actually admitted appropriately or entered in to their system at check-in. I was told to sit in the waiting room, where they hooked up a portable heart monitor to my finger. My heart was racing (as it had been for 2 days) and the monitor was constantly pinging to alert staff of my elevated heart rate (a point to make, hospitals do not make me nervous and my heart rate was not elevated because of this). A nurse came over and UNHOOKED my heart rate monitor explaining that it was pinging too much. I am not a medical professional, but under what circumstances, in an ER, is it appropriate to unhook a device that is alerting you to an abnormality in a patients health? Further shenanigans, I was not admitted in to triage - the nurse available did not take me in to the exam room, I was not given a wrist band to show my admission. I was given two antihistamines and told to 'wait it out'. So I did - for about 3 hours (which is perfectly normal at an ER, I recognize that). The symptoms did not go away, I was still swollen, itchy and had an elevated heart rate (which they would have been aware of if they hadn't unhooked the monitor). Eventually, I was taken in to a side room by a doctor who told me that since my reaction wasn't anaphylactic, I could just 'ride it out'. The doctor suspected I was having a reaction to either the codeine or the antibiotic and agreed that I should keep from taking them - WITHOUT offering an alternative. I was not prescribed any different pain medicines or antibiotics and was subsequently dismissed. This was a very disheartening experience. I expect better, even for concerns that are not immediately life threatening. No tests were run, no physical examination - the doctor did not even roll up my sleeves to look at my hives - I was not asked to remove my mask so the doctor could better view the swelling in my face. I am limited in my options for emergency health, given where I live and that I do not have access to a vehicle - and Saanich Peninsula Hospital is my closest and only reasonable option. My hope is that I never have to experience their ER again, for any reason - not matter how seemingly minor, as I cannot imagine that they would take it seriously given my experience.

Been to this hospital countless times for work always liked it all the nurses and doctors are awesome but it's terribly understaffed. 6 hr wait to a knife wound to the face watched a bunch of people for ahead of me with no injuries. This hospital needs more doctors.

The overall care was decent, given it was a little busy, the wait time was 3 hours. And that's not bad in my opinion, but the fact I waited that long for them to tell me that they ran out of the item they needed to perform the procedure. And then told me they're sorry and it should be okay and I probably won't lose my nail. And got sent home with my extreme discomfort and pain and zero solution for it. (Other than the pain killers I was already taking at home) so overall was a big waste of my time.

Fantastic emergency hospital. Had an emergency appendectomy. I was taken care of from the moment I walked in at 10am until discharge at 6pm post surgery. All the nurses, doctors, and care staff were exceptional. Thank you for taking care of me

I went to Saanich Hospital for a procedure the other day and the nurses (especially Peggy) were so nice & fun! They were actually playing old rock & roll which was very relaxing. First time I’ve ever heard music in a hospital. They should play music in hospitals more often!!!