Rufus Guitar Shop
4.7/5
★
based on 8 reviews
Contact Rufus Guitar Shop
| Address : | 2621 Alma St, Vancouver, BC V6R 3S4, Canada |
| Phone : | 📞 +77 |
| Website : | http://www.rufusguitarshop.com/ |
| Categories : | |
| City : | R |
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Farzad Fatholahzadeh on Google
★ ★ ★ ★ ★ Very bad experience
Ordered a guitar online through Reverb. It arrived with really bad fret buzz in the upper neck. I contacted the seller (Rufus) who pretty much dismissed my concerns, saying they check each guitar carefully before shipping and that the fret buzz could be a result of anything from climate, to my set up preference to my amp (!!!). They suggested I take the guitar in to get it set up to my liking, which I did.
$100plus later, the tech who looked at the guitar informed me there was a twist in the neck. The guitar was defective.
I contacted Rufus again and got another arrogant response, including telling me that the tech I took it to was not certified by Fender and therefore his opinion didn't count. I was provided a list of Fener-certified techs. I took the guitar to one of them (Junction Guitars in Toronto .... highly highly recommended), who confirmed that there was in fact a twist in the neck, contacted the distributor and got me a new guitar within a week.
Never again.
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Kurt on Google
★ ★ ★ ★ ★ Bought my first guitar here in this awesome shop. Staffs are very experienced guitar players as well. They gave me some good advice on what I should get.
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Milos Turek on Google
★ ★ ★ ★ ★ Not a great experience for me. Shop looks nice, lots of guitars one can try. I chose a second hand guitar, but found out there was an issue with volume knob. The shop offered to fix it in a week, but 7 weeks later it is still not done. I tried to get in touch several times, but I got pushed back, because there is a work that has to be done for other customers first. I ended up spending my money elsewhere.
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Cindy Rabb on Google
★ ★ ★ ★ ★ Brought my son in to test some guitars they were absolutely great even though we didn't walk out buying one for his birthday yet.
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Akguloglu Emrah on Google
★ ★ ★ ★ ★ I'm a bit late for leaving this review.I live on the other coast of Canada and bought a guitar from them around Christmas. I did everything on the phone and via mail(questions and setup about the guitar etc.) They were really helpful. It was shipped very fast and secure. The guitar arrived exactly like i had asked them to set it up on the phone. Thanks a lot!
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Luke Vu on Google
★ ★ ★ ★ ★ Best guitar shop in town. Johnathan and his team are exceedingly helpful and professional. They are knowledgeable, considerate, and patient in taking the time to answer any questions you have without making you feel pressured. They have the best prices and will go the extra mile to ensure customers get exactly what they ask for. I would say their customer service is second to none as far as I am concerned. I highly recommend them.
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Spencer Perry on Google
★ ★ ★ ★ ★ Rufus tuned and cleaned up my guitar, bringing it back to its original glory. I can't say enough good things about the team here. They called throughout the project, providing updates and asking me about my preferences before starting any work. The price to value ratio was excellent; my guitar is now working better than ever. I'll be back!
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Jonah Eckert on Google
★ ★ ★ ★ ★ Just picked up my dream guitar from Rufus, the best guitar shop in town. I’ve been a customer for over 30 years. Relaxed and knowledgable staff and always helpful. The customer comes first.
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