Royal City Nursery

One of my favorites! Very knowledgeable staff, bright and inviting, with fair pricing. Always have healty plants from here

There is no such thing as return warranty in Royal City Nursery. When we bought 6-8 rose plants from RCN 3 weeks ago. We asked the cashier about return warranty. The cashier said that if the plants are not growing properly we accept the returns. We went back for return on 23-06-2021 as we wanted to return a rose shrub that was 3 weeks old within the warranty. When we asked for return as rose wasn't what was expected as they hadn't bloomed, the customer service was already hinting that it might not be returnable because of covid. After getting the nursery specialist she said that "the plant was too dry and we wont be able to resell this plant." (pics attached and taken after coming back). We told her the plant has been watered from week to week, every day. Because of hot weather it may have dried out a little. But when I asked her that if I rehydrate the plant and come back to return will that be okay? she said no because she has already seen me come in for return and she will not take returns from me, while holding my plant in her hand. I tried to reason with her that I had bought many plants from here multiple times, and she said that's fine. After me trying to resolve issue and the so called specialist not taking any consideration into account, I said I will not come back here and asked for my plant back. She retaliated by swinging the plant away from me and demanded me for my information and that she was fine if we didn't come back. I told her that's my property she's holding and I want it back. She insisted on having my information for blacklisting me for an event where I come back to return the plant when I had told her I will not be coming back ever. In the warranty, the term "not properly maintained" is used very loosely here and they need the plant to be spotless otherwise its unsellable condition. This was a disgusting customer service display from Royal City Nursery. I will keep my promise of not returning here again unlike RCN return warranty.

I had not visited the new location. Pretty dangerous to turn in, could be an entrance on Kosuth Rd? My first impression was a lady in a very bad mood and not helpful at all, you have to go through decor and clothes before you hit the plants. There was a beautiful Blaise, cotton, nothing out of this world except the price, 110.00! Plant selection pretty poor, maybe because of the season. Quite expensive as well. Pots, pretty good selection of those, competitive prices. Ladies at cashier were delightful. Would I go again? Probably not.

Great selection of healthy perennials and annuals, as well as garden accessories. I think the annual hanging baskets are higher priced than elsewhere. A pleasant experience overall though.

Out of all the nurseries and garden centres in the Tri-Cities, Royal City Nursery remains my #1 choice. Excellent range of shade and sun-loving perennials, grasses, ground cover, shrubs, trees...you name it. Tasteful indoor and outdoor ceramic pots in all kinds of sizes, organic soils and organic fertilizers offered, and there is always a variety of indoor tropicals to choose from if you ever want to reward yourself with a new plant! :) I am always happy with my customer service experience too- their staff are kind, attentive, and very knowledgeable. Can't say enough about how much I enjoy coming here, finding high quality product, and supporting this family-owned business. AND they offer great learning resources on their website/social media- making me a more confident, well rounded gardener! Thank you RCN.

I can’t say enough about the great service and amazing experience I have when I go to buy flowers or plants at Royal City Nursery! Today I needed advice and a staff member took the time to figure out what flowers would work best for the different areas of my front and backyard. She also gave me great tips to help salvage the flowers I currently have that are not doing well and I had actually come in to replace! Everyone is friendly, providing me with great value but not overselling me. My flowers last long even though Im not a green thumb person! Thanks Royal City Nursery! Please support local business! Please support Royal City Nursery!

Good place with friendly staff. Lots of good succulent selection for a decent price and a big sale right now on tropical. Very happy with my visit today and will likely be back in the future.

In all my visits this year to garden centres, which were many the plant wizards here were second to done. They were very helpful, not in a rush and they even shined my leaves on my cat friendly plant, I don’t even get my windows washed when I get gas. Huge selection, lots of parking, easy to get to. Great hours.