RONA Matériaux Magog Orford - Magog

The aisles are well laid out, identified in a manner that is easy to see. Clerks were bilingual.

Sonetimes thr eait can ne long in the back yard for pick-ups but atleast they offer the service. Some hardware store get you to go in the back yard to do your own pickup, that is difficult for certain msterials when alone.

If you're going to shop at this store and anything goes slightly wrong, don't expect management, in particular Eric Breton, to deal with you fairly and respectfully. This is not a complaint from a customer who is unhappy because she didn't get what she wanted. It is a complaint about unethical (bordering on "illegal"), certainly dishonest, management practice. I am a psychologist who works with organizations on the very issues that came up here - acting on store values, building trust with the public and with customers, training and being an example to a future generation of leaders. In our case, the unethical practice of Mr. Breton, and possibly the co-owner Mr. Anctil who appears to have backed up Mr. Breton's choice, has to do with the handling of a sales transaction for a floor model patio set. My husband and I prepaid for a new set that was to arrive in a few weeks. The understanding was that in the case that the new product did not come, that the floor model was available to us and was being held for us, Hold/Sold signage posted on the set. When we came back to the store to follow up on the arrival of the new set, we were told the model was no longer available. We then asked to speak to the manager about how to value a set that had been on the floor at least 4 months, if not also last year. The cushions were visibly dirty, and there was no manual or guarantee. We also noticed that the signage Hold/Sold had been removed, and that the original price sign was no longer there. Mr. Breton (who makes the final decision as store manager) refused to speak with us. His management style with us as long-time Rona customers was, "If you want it, the price is still the same". His leadership style with his middle manager was, "Deal with it!" We have never experienced a retail manager refuse to speak with a customer who was simply asking to be treated fairly, with no price bidding behind their back. In the end, price bidding is what happened. After us having to call his own manager to explain the situation, Mr. Breton phoned and explained that he had many customers waiting to buy the set at full price and that if we didn't want it, others did and he could sell it easily. This is unethical and again, certainly dishonest, practice because : 1) He wanted full value for a product that would leave any customer with a used, no guarantee set; 2) He removed signage on a floor product that he would have known was not otherwise available and therefore already sold to us, instead encouraging potential new customers to bid up the price; 3) He did not honor the accepted practice of negotiating the sale with the original customer before advertising to other customers. He acted in an authoritative manner, unwilling to work with us toward a reasonable solution that took into consideration the store's commitment to us while also being cognizant of the need to sell what was now essentially a clearance item. You didn't, still don't, see the big picture, Mr. Breton. You chose to protect $50 in profit at the expense of good customer service. You didn't use the power that was in your hands to the right thing. You've lost not only this sale to us, but also us as long-time customers. Is this smart business, Mr. Anctil and Mr. Breton, when it is evident this store in Magog is losing customers to competition?

Way too expensive compared with competitors (25 to 33% more). I am building a house and buy nothing there unless it is an emergency. Staff generally can't be bothered with clients (with a few exceptions). The worst being the guy at the paint counter. I recently arrived with an empty can of paint. When he saw it ,his reaction was "c'est quoi le problème là?". I just wanted two more cans of paint. He doesn't like to be disturbed playing with his shelving. The staff on the materials desk is generally not very knowledgable. And don't even try to get a question answered with the evening staff. I prefer to drive to Home Depot for a good selection and helpful staff or Matériaux St-Élie for the best prices and super service.

Terrible customer service! After a verbal conflict with a customer service rep, we will never be returning to this store. And discussing the matter with the store manager did nothing to resolve our very poor customer service! Seems to be a total lack of respect & politeness from staff & store manager!

I shopped at Rona last week. The employees are not at all helpful. They expected me to move a heavy product while they stood around and watched. They are the one's being paid-they need to provide SERVICE. Most of them have no idea where things are located and most of them cannot make recommendations on products for a project. That said there was ONE guy in the paint department who was awesome. But given the fact that 8 other people totally sucked at their job, I can only warrant 2 stars...Get it together people. Employees need to do the heavy lifting. Period.

Do not trust their website. According to the website they had 70 bags of a specific mulch for a specific price. When I went in they did not actually carry by that brand and what they did carry was more expensive.

Great experience! The staff is friendly and the lady at the paint departement wow!!! 10/10 she knows her stuff!!! I always shop there and never once had a problem. Thank you to the amazing staff