Rogers
3.2/5
★
based on 8 reviews
Contact Rogers
| Address : | 1355 Kingston Rd Unit 46, Pickering, ON L1V 1B8, Canada |
| Phone : | 📞 +97 |
| Website : | https://www.rogers.com/stores/pickering/pickering-town-centre |
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| City : | V |
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Chris .G on Google
★ ★ ★ ★ ★ Visiting this Rogers to get a new phone and plan was a friendly and simple experience! The young lady who helped me, I believe her name was Sarah, was very friendly and accommodating when helping me set up a plan with unlimited data. everything went really smooth and she wasn't pushy at all, just setting up exactly what I needed for the best price. i will be sure to go back to this location for all my cellphone needs since I'm often at the mall anyways.
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vk kamal on Google
★ ★ ★ ★ ★ I don’t wanna recommend this Rogers store because even the store Maneger so rude….
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Imtiaz Mumtaz on Google
★ ★ ★ ★ ★ I went to return the modem and TV box to the store. There were two customers at the store and two reps serving them, just transferring cell data. The girl told me it will take them one hour to get into my account and take the equipment back and i should come back after an hour, not to mention that they were closing in 45 min.This is the worst excuse for not working that i have heard ever from a customer rep. If possible i would have given them zero stars. Worst store ever.Good hing i switched to bell
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Terry Sawh on Google
★ ★ ★ ★ ★ I came into the store to purchase a phone and one of the attendant assisted me by setting up the plan with an account number. I was advised that the phone I wanted wasn’t in stock but I was ok to wait. Unsure as to how long the wait would be a week later I called to find out if my phone had a arrived. The person who answered my call mentioned she was the store manager and I figured I was in good hands. I gave her my information and she stated she had no information of mine on file which was strange as I had an account number when I set up my plan. She then proceeded to inform me that if the phone is not delivered before the promotion date the price is subject to change. HOW DOES THAT MAKE ANY SENSE!!! I already set up an account. For anyone that has set up an account at Rogers, it’s not a 1 min process. I had my kids and wife and was in the store for over an hour at least to now being informed that I could possible be a waste... she was rude, she kept repeating the same thing over and over again. I’m a long time hassle free customer to Rogers
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P Malcolm on Google
★ ★ ★ ★ ★ They don’t back their promotions 100%. They promise to give free tablet but then find all sorts of excuses not to give you one. Promised to call when promotion is on again but didn’t. All nice and lots of smiles in your face but full of broken promises. It’s fine I got approved for their platinum credit card but when it comes receiving anything free from them it becomes a real big problem. I’ve been a loyal customer for the past 15 years so I truly expect better from Rogers. I’m not impressed whatsoever!!!!
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jemika ashman on Google
★ ★ ★ ★ ★ SHAN IS AMAZING!! I’ve had the pleasure of having Shan assist me twice! Both times have been for a service upgrade. He is very patient, thorough and honest when dealing customers . The most recent time our service required for us to be there after the store was closed ( a situation out of our control and his) he continued to give Exemplary service ! I really Hope he grows in the company!!
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Courtney Parkes on Google
★ ★ ★ ★ ★ EXCELLENT Experience with Elka at this Pickering TC Rogers location!
Needed to help my senior Mom with consolidating her services, getting a new phone, and a competitive new bundle plan. Elka was FABULOUS! She listened to our needs, presented competitive solution options, and walked us through the entire process from start to finish. She was friendly & gave us (especially my Mom) comfort through the entire experience & I would highly recommend coming to this Rogers location & seeking out Elka for all of your technology needs. WONDERFUL!
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Kiruthika Shanmugaratnam on Google
★ ★ ★ ★ ★ I was at this location today to upgrade my phone. The woman that served me was so inconsiderate and rude while serving me. I had my mask on the whole time however due to my pregnancy I had to leave some room around my nose to get more air. They didn’t have any glass protector. If she is very concerned about me infecting he or others through my nose then she should ask her boss to install a glass wall. As a custom service rep she should have some consideration for people with limitations. So disappointed in how she handled herself.
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