Rise People

Beware. Just stay away. It's just a money grab company. They took rwo payroll fees out of my account at once, due to one payroll being late due to something beyond my control. My 3 company truck insurances came out the same day, and it overlimited my account, when I noticed the one payroll had been returned the same day, I xalled my bank right, cleared it so they could take the payment out again (same day it bounced) ; let rise know the issue and that it was all good to go now, no one got back to me, no one reprocessed my fees, and now are trying to charge $100 extra in nsf fees on their part, when I already had to pay my bank nsf fees aswell. They'd rather not reply to your emails or requests for contact, and charge extra fees, than rectify the problem when it arose.

Few months ago the CEO sent out his phone number as part of an email to say “call me with any problems and feedback - I got you”. I thought this had to be some marketing gimmick.. well, today I called it fully expecting a voicemail service to answer; but to my surprise he answered! He asked about my business, listened to my issues, and now my problem is being resolved. I’m a tiny tiny small business and him and his team have always made me feel just as valued as any conglomerate. Thank you for caring about the small fish in the sea! Also a special shout-out to Sartaj, Jack, and Elsa!

I used Rise for free for many years. And now I have converted over to the paid version of rise. I understand economy and bottom line for business have changed. They did advise of this change in September. And also we now have a customer support number. I called them yesterday and I got through immediately. I am happy to pay for rise service. Keep up the good work

I was excited to use Rise as a Canadian small business in the technology field. I liked the idea of a Canadian startup. Sadly to say, it was a pretty horrible experience. Their system is half-baked, in some cases you can submit payruns with errors but Rise does not catch these errors until after your payrun cutoff date and requires you to re-submit the entire payrun (even if error only applied to a single employee). This causes you to miss your paydate unless you want to issue manual cheques for that run we had to do, we cannot pay our staff of a different date. The second issue is that its easy to get a cryptic error message in Rise and you are forced to contact support to resolve. What was most appauling though was their customer support. On multiple occasions tickets were never responded to. Once they launched their support portal, they had specific instructions to login and change the priority of support tickets related to payruns after you email them in and they would be addresssed immediatly. This still did nothing. It was comical beyond belief. You can log into the portal and look at a ticket and see that it is overdue by days. Their phone support does seem to be able to fix most issues and I have been told multiple times by Rise, please call our support line if you need help. But again, this is a contradition. Everything on their website and even on the hold music when calling in says "For faster service please submit a ticket online". Last month when I called in a few days after not hearing back on an urgent payrun ticket (I had to issue manual cheques again), I asked the agent why the ticket had no action. Her excuse was that they are so busy on the phone they cannot get to all the online tickets. The abillity for a company like this that wants to handle support virtually via email is a plus for me as I often run payroll after business hours. Having to take time out of my busy work day to call in is a huge hassle. I run an IT helpdesk myself and I cannot stress how this company is not using ITIL support standards at all. Before choosing to move to another payroll provider, I reached out to Rise leadership on these issues. They were mostly defensive and never appologized or owned the valid issues raised. When the leader I spoke to got sick and cancelled our scheduled phone call to discuss the issues, he never reached out again. Honestly, I really hesitate to write bad reviews, but I cannot stress enough to other small business clients, don't use this company. They don't have their act together and their system is halfbaked and cumbersome. Look elsewhere. I already love our new provider and they are also based in Canada and a fraction of the price of Rise! Their system works, (looks snazzy too) and support is steller. There is hope.

My company has been a customer of Rise People since they were Pay Savy, I have witnessed the software evolve and improve over the years. The one thing Rise has done well is FANTASTIC SERVICE from the support team - timely and always helpful - Huge props and shout out to Christie and Laurence (my saviors on many occasions)! The CEO Faiz sends out check-in emails with his cellphone number if you need to get in touch; he schedules calls to see how they can assist you and lets you know about new features and products. Great support and connection to the CEO is not something I have ever heard of in the tech space. I do not hesitate to recommend Rise People to anyone looking to partner with a service-focused company that employs great people who genuinely want to help your team and your business!

Rise decided to start charging for their services, which would be fine, except: 1. I signed up because they said their service would be free forever 2. They did not notify me. They claim they did, but they did not. Now they are saying it is because I unsubscribed from the many, many marketing emails they sent. This wasn't a marketing email, it should still have been sent 3. I found out about this change and now I have less than a two weeks to find and get set up on a new payroll provider, right before year end When you say something will be free FOREVER you don't get to change your mind, especially without telling your clients, on short notice, at year end. Poor interface, difficult to navigate. Set up was not intuitive. When everything did get set up it wasn't bad to use. I used their free service for 2-3 years without any major issues. The new cost might be worth it, however I don't feel like I can trust this company anymore, so will be switching to another company. For the same cost you can get on with some much more established, easy to use and feature rich companies.

Background - I had been a happy Rise Lite user for 2.5 years. It provided exactly what a Canadian small business needed to do payroll - FOR FREE! Even providing a limited support by online chat and email. When we signed up, Rise guaranteed that Rise Lite will be offered forever as along as the company has less than 20 employees. But recently I received an email on Nov 11 informing me that this free service will no longer be offered. And I need to switch to a paid service by NOV 30!...or else my account will be DEACTIVATED. As a business, I completely understand the bottom line and nothing can be free forever. But this forced, ill-informed transition just left us hanging. The selection of Nov 30 as the deadline is evil. It means users are given no chance to finish off year-end processing. A 3-week notice simply means we have no choice but to pay to continue. 3 weeks is not enough to plan for the extra recurring cost or shop for alternative. All in all, I am disappointed with Rise. This transition from free to paid is forceful and not well planned. It irritated an otherwise happy customer. This deserve a 1-star but I am rating a 2 because of the free Rise Lite that we used.

Would give them 0 stars if I could. I had started using Rise in 2018 and they had great customer service and they system worked great for a business with less than 10 employees. I even used the pay version and never the free. In the past year or so customer service has ground to a halt and is practically nonexistent. I could send a support email and not receive a reply for well over a week. No one needs support after a week. Even if you try to call, right now they don't even have a support option over the holidays. The company is here for themselves and are not here to support small business. If you do call and get them over the phone, the attitude is that they are doing you a favor by helping you. I am moving to another platform probably Ceridian because they have years of customer service that is actually service. Stay away if you're needing any support at all.