Regent Student Living

Amazing experience with Regent Student Living! The thing that I liked most about Regent is that their roommate matching service actually works. My roommate was a great match for me, which really made me feel better about sharing my living space. I'm more than happy to recommend Regent to other students.

Fantastic living experience with Regent! Their rooms are fully-furnished and not with gross old furniture but nice looking, comfortable and clean stuff. I had a problem in my room once and their maintenance people came the same day to fix it. Great service, especially for the price!

When I initially moved into Regent (James Building) I was led to believe the management team were polite and genuine because of a few kind gestures. The following months proved otherwise. The management team became more and more distant with my roommates and myself, which eventually caused problems when my unit started having maintenance issues. Multiple work orders were sent out which ideally would have been followed up, but unfortunately resulted in minimal regard from all Regent staff. Even after I had confronted the management staff (Mike & Mitch) personally, it seemed as though any concern of mine was completed ignored or pushed onto someone else. I am still shocked at the lack of organization and communication between those people who were supposedly sent to fix our unit and the members of management who's jobs are to aid the students living in the Regent buildings. A brief list of issues include incorrect installation of appliances in the bathroom and around the unit, as well as non-functional heating during the frigid winter months... These issues were poorly addressed and barely resolved even after numerous requests and complaints to management to come in and fix these problems. I was thoroughly disappointed with the way this team handled these simple issues, eventually causing an array of complications and disappointment with my over all experience living at this residence. Unfortunately, these outstanding issues took away from the few positives this place had to offer. I would describe my time here as a complete and utter disappointment from what I initially expected this living experience to be. I would not advise those who currently live or plan on living here to take the management team very seriously... interaction with these individuals is equivalent to communicating with a pair of incompetent monkeys.

I felt safe and comfortable during my 2 year stay here. Safety is one of their top priorities and it was one of mine, too, so I liked the fact that there were video cameras around the building. It made my parents feel better about me being away, too! I also found that I actually saved money living here, which was great for my budget.

Regent's staff and management is a complete disaster! They will deduct money from your account twice in a month, or let months pass by without collecting the rent through their TenantPAY. They also tend to not answer phone calls, or reply to e-mails. If you request maintenance, they might take a whole week to take a look at the unit. They're not reliable AT ALL. I'm pretty sure there are other student housing options way better than this. The place is a guaranteed headache.

This was my first apartment when I moved down here and at the time I didn't think too much about it, but now looking back this was definitely my favourite place. It's tough to think about anything to complain about (besides the limited parking and the fact that staff are occasionally there during schedule office hours). Other than that things run so smooth there; garbage is easily accessible, never had issues with the wifi, barely any partying/noise, the building was secure, the gym is great, appliances never broke, staff is friendly. If the rent wasn't so high I would have moved back in! lol

Staff had many issues with the staff, requested for things to be fixed multiple times, they do not do any actions unless it requires you needing to pay them. multiple errors where they take money from my bank account then email me about missing payments. Multiple times where they take money and claim there were payments due (on going issue). Apartment next year reservation I informed them that I wanted to stay for next year since you have to reserve before time if you don't want your room claimed by someone else, and all the papers were done and handed back to them. everything was all quiet until august came by and I was informed to clear my room. I asked them why and they told me that I do not have a room for next year. I argued with them and told them about it and all they replied to me is (the employee that managed my things is not working there anymore), this was not my issue since it is not my error but they don't reply back which is very unprofessional. I was forced to move back to my parents house since I could not find a residence in time. Im now forced to commute 2 hours everyday because of they're irresponsibility and carelessness , this not only increases. my spendature on gas but also puts on unnecessary kilometres on my car, and university students are limited on these. The Gym The gym at James street has unsafe equipment where injury could happen, they are never maintained and never lubricated which is dangerous. the vending machines has only been filled once in the two years I've been there. the soda vending machine seemed to never work and always took your money! I placed a 20 dollar bill in it and they said wait until it the vending machine is refilled (which never happened) and contact us again so we can give you a compensation. (which again never happened) Design the design of the place is pretty nice with a modern look but its a shame on how badly they manage the place. James Street Store When I first joined Regent on James street I was promised to have the mini store opened for next year. time passed and I've never seen any progress for it and is still an empty room. The Rooms the apartment is very satisfying, the place has an apartment feel over a dorm feel which is good. fire alarms are too sensitive and tend to go off from cooking things. Price increases every year For the two years I've been there the price of rent increased. without any word of why and if it is actually going In to fix things. from what I've seen no progress has ever been made ever since the price increases, and I've been told from other peers that it is still increasing and again, nothing is going into fixing the place the underground parking I expected the underground parking to be safe for my car, since this is one of the main reasons why I chose to live there, I owned a $60,000 and it was regularly vandalized issues with people leaving drinks on it, putting fast-food bags and the once had someone leave the drink on it but sideways so all the liquid came out and spilled on the paint, all of these are harmful for the paint. I tried to contact regent about this but never had a solution. other than that the parking is good for keeping your car out of the snow. Events the events look to be fun and involves residents and lets them connect with each other its a good way to introduce people and for them to form a community. but it only happens on lake street. and during winter it becomes more difficult since you'd have to manage your way through the cold just for a meet-up. it as time went on it felt as if James street building was left out on many things. unfinished store, unmaintained gym equipment, no events, empty vending machines, no underground parking, and still paying the same prices as Lake street. I tried to like this place, I came in loving it since I really liked the modern design of the apartments but as time went on it became frustrating on how things are managed and its as if your talking to wall unless your waving your money around and it resorted me in resenting the place.

First of all they never answer the phone, second all they will charge you $14 if your key stops working and you never did anything. They said they will replace it but they just reprogram the same one. They don't even honour the contract if you ask to terminate they will not let you even though it says in the contract you are allowed. They will also tell you that your room is in James street and then say there is no room. And put you in the lake street building for same price! Even though lake street is discussing. The elevators break at least once a week so if your in a wheelchair good luck. They have a lake street building as well, you would never know that as they don't have any pictures...for good reason the rooms are discussing paint peeling. And water damage! The power also likes to randomly go out once or twice a week it seems like. RUN AWAY RUN FAR AWAY