Redbird Communications - Saskatoon

Great rural internet service. good to deal with, and communication is excellent with there new web site. there are many options these days, but i doubt many are not as good as RedBird. very happy with the service. There installer is very friendly, Knowledgeable, and quick . Glad we made the switch.

Great ISP, after working together we resolved my internet problem and got things running amazing! My internet is on par with city landline, I can do a ton of my online work, internet security, testing etc... and game while my wife streams and we use our phones, our 30 mbps package works great for all of this!!! Thank you Robin, Ben and redbird! This is an edit from a previous bad review, I have been completely satisfied and my issue resolved!

Worst experience I've ever had. Being charged for 25mbps internet and my speed is 410 kbps. Ive reached through phone and email over 5 times and no ones called or emailed me back. Alls they did was send me a bill. Strongly recommend anyone to look elsewhere for a provider. REDBIRD COMMUNICATIONS if your reading this you need to fix this. If you actually do whats right ill take this review down. Im beside myself. This is nothing short of a scam in my eyes. You have my email. You have my phone number. Do whats right and call your customer and FIX THIS

A note before this review, my small business relies on internet. I've had their internet service for several months at this point and must say its lacking in nearly every department. Let's start with installation, they use 3rd party contractors to install. Gentleman showed up in a rush which is fine, I understand contractor work flow. That being said I had questions and was rudely ignored or told it wasnt his issue and to call the provider. The questions were for him as the expert in the area. I let it pass as i simply needed to get the ball rolling. I was guaranteed at one point they would be installing fiber optic cable in the area and would have access to said service before the end of summer. It was then pushed to september, october and now november where I know they wont do it all winter at this point. Claiming a variety of obstacles. They shouldnt be advertising it then. Now, the bread and butter. First the service value to product is abysmal. What you pay for their top product to what you recieve varies literally by moment. I have never truly recieved what they advertise and knowing full well how this rural internet service works I gave them a pass until it became very clear I am essentially getting anywhere up to those speeds which almost never happends. On top of that while I'm using their service for work purposes I am constantly disconnected making me restart an upload process which takes up to 12 hours in some cases pushing my schedual constantly. When you do have an issue and call their phone line you're likely to recieve a cell phone or voicemail it seems. Which is infuriating when you need the service you pay for to work. At this point you the reader likely get an idea as to what is going on. I cannot recommend then in any way and I try my best to be fair for the consensus is common amongst everyone I talked to. They need a lot of work.

Started good but the last several months the signal is awful. I keep waiting for fibre because it constantly drops. I pay for the highest level as I do some social media stuff and very rarely get the numbers paid for. Fibre is still delayed..which now that it's winter will come later. Debating canceling constantly but tried to hold on to fibre dreams. I play 127 dollars a month for something that gives me the same numbers as their worst quality often. I usually have to turn off wifi and use my phone.

They were good once but as time went on they steadily got worse. For the prices they want you'd expect them to be better than Xplorenet. Most common excuse is blaming router even when their service cuts out for other customers in town. I've noticed it cannot handle multiple connections in my home even at their highest service and the ping rate seems to be terrible. Hopefully they can fix this soon.

When we first got this service, it worked great. Now, not so much! I spoke to Robin and explained the issues we were having. It keeps dropping the internet signal for a time period of 3 minutes-to sometimes upwards of an hour. I rely on the internet to do my job as I work from home. It's pretty hard to get things done when there is no internet. I have done the troubleshooting steps he recommended and it didn't help. I sent an email asking for a tech to come have a look at the issue. There was zero response. I sent another email and listed all of the dates and times that we were without internet. There was zero response. I'm losing patience fast. How can you run a business and provide zero customer service?

Customer service is terrible. 3 voicemail and two emails later I still do not have a reply back to disconnect service. Maybe it would be different if we had an outage or maybe not. I would definitely go with another service provider. Update: Thank you for calling today; I appreciate taking care of the disconnection. I did not receive any emails or follow up correspondence until you called.