RBC Royal Bank

Name: RBC Royal Bank
Address: 1701 Douglas St, Victoria, BC V8W 0C1, Canada, W, Canada

2.9/5 ★ based on 8 reviews

Contact RBC Royal Bank

Address :	1701 Douglas St, Victoria, BC V8W 0C1, Canada
Phone :	📞 +
Website :	https://maps.rbcroyalbank.com/BC-VICTORIA-branch-8080
Categories :	Financial institution , ATM , Bank , Mortgage lender , Investment service ,
City :	W

1701 Douglas St, Victoria, BC V8W 0C1, Canada

Best Bank in Canada

C	Clinton Palmer on Google ★ ★ ★ ★ ★ I love RBC bank and this one is no different, staff are great and service is always top notch
H	Hugo Wong on Google ★ ★ ★ ★ ★ The manager was rude and not helpful in solving the problem, a big mistake they created, with my payment made to a different party!
L	Luna Lan on Google ★ ★ ★ ★ ★ When I first came to this RBC branch to get some cheques for paying rent, I mistakenly lined in the "business service" line, but the staff there was really nice and helped me out.
J	Johnny Park on Google ★ ★ ★ ★ ★ My general experience with RBC has been great for years. But I am very disappointed with the advisors at this location. Try another branch if you are trying to get a good advice.
l	lakecowichan peter on Google ★ ★ ★ ★ ★ Lost my wallet, refused to help me. Went down the street to coast capital they had me login to my online & answer security questions & gave me option of withdrawal or giving me a temporary card. Completely embarrassed that I have 3 accounts & a mortgage with this company.
T	The Canadian on Google ★ ★ ★ ★ ★ Usually I'm pretty happy with the way RBC handles my business. But this time round the clerk was questioning my debit history and making me feel like my account was compromised while giving no reason as to why she thought that way. Going through myself after the fact there was nothing out of the ordinary. Will be staying away from this branch.
G	Geraldine H. on Google ★ ★ ★ ★ ★ This review is in regards to their mortgage/ lending department. We have not interacted with tellers or other staff at this branch. Went to see about possible financing for a housing purchase today. The representative we saw, Margaret Lee was pleasant enough but not helpful or knowledgeable, for anything beyond the most basic of applications. We explained right away that we would require some creative solutions not just the usual "cookie cutter" application process, in spite of having considerable assets already with the RBC and excellent credit for many years. She seemed confused and did not answer any of our questions in a way that instilled confidence. Perhaps there was also a language barrier, but that wasn't something we expected or appreciated either. We left discouraged and dissatisfied. When I mentioned that we would probably go elsewhere for banking in Victoria and move our RBC assets there in future, she did not react in the expected way but rather like it was something they heard on a regular basis. The fact that they were "wide open" for appointments when I called in, now makes more sense too. Usually banks have some backlog , wait time...when you request an appointment. Not the case at this particular branch. We have been BIG fans of RBC for many years, and in more than one province. Unfortunately, looks like THAT run of good luck has ended, at this particular branch. Definitely room for improvement here, based on our experience today.?
D	David W on Google ★ ★ ★ ★ ★ The worst customer experience at the Douglas and Fisgard branch I have ever had. A young teller, his name is Grayson, you will know him by the four bling rings he has on his hands, and because he likes to shout out personal information for others to hear, and belittle people telling them, to get a job.. when he has no idea. Further to this, Grayson needs customer service training, and knowledge of RBC policies as he seemed drastically unarmed and untrained for the position he is currently holds. Luckily, I did not give him any account information out of fear that he would further yell out personal information for all to hear. It was utterly disgusting behavior, and he should be terminated for breach of trust and much more.