RainSoft of Ottawa - Eternally Pure Water Systems, INC

Our agency had a Rain Soft system put in at one of our country homes and we could not be happier. The equipment was state of the art and the service surpassed my expectations. Granted, we did have a few issues when it was first installed, but Martin, the owner, came out to the home promptly and took care of everything (even with a bad knee). If that does not show commitment and integrity, I don't know what will. I would highly recommend Rain Soft for anyone looking for an affordable/advanced water treatment system. 5 stars.

I have used and referred Martin and his team many times. He is always quick to respond and has provided excellent customer service to all of my clients. I highly recommend reaching out to him no matter what size job you need done. I have had him install everything from a small filter on a kitchen sink to diagnosing and installing entire purifying systems for rural properties. He goes above and beyond for his clients and I will continue to pass on his information!

Highly recommend RainSoft of Ottawa for water filtration. As a wise consumer, in my research Rainsoft came out on top with the highest quality product for a reasonable price. Even after installation the company was there to answer questions within hours. Thorough, polite, efficient. They will not disappoint!

This review has been long overdue! When we first bought our house 10-11 years ago, we noticed when we moved in that the water was very hard. I was fortunate enough to be part of a networking group with the owner of Rainsoft of Ottawa. Martin took a sample of our water and right away saw that indeed the water was extremely hard and recommended a water softener which rectified the problem immediately. The difference was night and day. Dave who is the tech installing the system did a great job. Clean and professional install! This next part is a follow-up review which applies to 8.5 years later. We started having issues with what seemed to be air in our plumbing lines. Called a plumber and right away it pointed to the water softener. After bypassing the system, the problem nearly went away. I called Martin and he sent Dave out at the earliest time they could make it. Dave seem to have rectified the problem initially but then it came back. I got a hold of Martin again and Dave came back and again tried changing a couple of gaskets etc on the system and finally came a 3rd time(winthin 30 mins of my call) trying a cleaning after noticing the salt had dirt in it. I will add that the first service visit was charged and the subsequent visits were not because the problem didn't seem to be going away. At this point, it got frustrating. The problem still existed and all that could be done with the system was done. After noticing a crazy couple of water bills, I called another plumber and explained what was going on and we pinpointed the issue to only 2 toilets and one shower head near one of the toilets which were original. The plumber suggested changing the toilet flappers which I did and just like that the problem was solved! That's the end of the issue. In conclusion, I am sure after the first visit, if anything was wrong with the system, it was fixed but the real culprits were the toilets which I fixed. I would definitely recommend Rainsoft of Ottawa and I'd give an 11/10 but it's not possible. If you're looking for a reputable company that stands behind the product they sell, these are the folks! I wouldn't hesitate to recommend them to friends and family!

Once again RainSoft Ottawa helped me out of a jam in the biggest of ways. My injector was not working and the piping around it was corroded. I reach out to them on a Saturday and spoke with Martin Barrett and within 45 minutes I had a new injector and new piping around it! Their technician, Dave, is top notch. He came in, did the work and was gone within 30 minutes. Can't thank you guys enough for stepping up again... 100% recommend these guys!

Our house was serviced by a shallow well which had low flow, and as a result had a water trickle system setup. We had a second well dug to augment our supply but it turned out the new well had sulfur sulfur high iron content. I called Martin who came by, looked at our tricky system and recommended and iron filter and where to place it so it would work with the systems and well we already had. Martin was super polite, and came back multiple times to test the water and help tweak our system layout (which has 2 wells, holding tanks, a softener, filter cartridges, and an iron filter) until the system was running perfectly. He was always professional, quick to respond, and offered solutions at different price points - which was amazing as we were already paying the hefty price tag for a new well. I would definitely recommend Martin and the RainSoft team!

I had a RainSoft whole house carbon filter installed, in the city of Ottawa, end it got rid of the chlorine smell of the water, and I noticed my coffee taste better, I even think my skin feels softer. Their install was fast,

RainSoft of Ottawa did a quick and seamless installation of a water filtration system in our kitchen. Martin was very responsive to my many questions throughout the process of deciding which system to buy. And, he was very flexible on installation dates given the many delays in the renovation. It is a pleasure to work with a local business like RainSoft. Highly recommend!