Queen's Family Health Team

I have had a wonderful experience with both the Office staff and Dr. Robin Morin. They are friendly, kind and accommodating. I have been without a family doctor for many years and was treated with dignity and respect when discussing my health issues. I feel Dr. Morin is the most empathetic doctor I have ever encountered. 5 well deserved stars!

Actually in honesty I have never been a patient at this location unfortunately I would be rating this very low on account of one physician I had her in the past at another location in my opinion she is an utterly failure. I hold her responsible for alot of trauma I suffer today unfortunately with colvid-19 pandemic currently my depressive conditions have only gotten worse thankfully I have a real doctor with a positive attitude that I get along with and togetherness we work very well. I apologize because this is not directed at your location as a whole just one physician here I copied and pasted the review I gave to Belleville and Quinte West Community health Center. 2 hours ago I would hate to be taken wrongly I am giving the health centre a very low rating. Though some services were grate I do remember meeting and dealing with many pleasant workers as a patient of Dr. Jennifer Whelan when she was present at this location. I had the utterly worst experience with a physician and I have been put through therapy through trauma and abuse therapy center in Kingston Ontario and seen another therapist afterwards from a second agency and now perhaps a third yet to come because the impact of loosing my son only child and separation many years ago now. I had disowned an innocent child and refuse to take part in the childs life because of this impact. This Dr. Caused nothing but stress onto me unessesarily through my entire pregnancy and actually may very well be why I look at this so neggitively today and why this child will be impacted mentally in his future. The utterly worst experience I have ever had I wouldn't recommend or give this physician any credit. I would not recommend this place to anyone unfortunately in my experience this location caused more complications in my life and could potentially hinder ones well being rather then support. Thankfully I am no longer located in Belleville it's a terrible place to live and do not be to disappointed or feel singled out your not the only agency I speak lowly of in Belleville Ontario. I have a wonderful patient understanding physician Dr. Daniel Glatt that is very understanding very clear and respectful and very helpful and I am happy in Napanee Ontario and I was also happy living in Trenton Ontario . Perhaps Belleville just wasent the place I guess. This is unfortunate. I wish you well I am not unreasonable happy new year of 2021 all best of luck and be safe perhaps things have improved since this time period I have been gone for a while. Please take care. Thank you , Emily Lancaster

Edit: I wanted to add the following. Although I still great care I lost getting to see a mental health worker. The one that was working with me ended up leaving and I only found out a week before my next scheduled appointment. Now months later they have a replacement but have been told they are no longer doing one on one therapy but group therapy. That rough for someone with social anxiety issues however the kicker? The group therapy is being done from 1 to 3 on a Tuesday meaning anyone with a full time job is out of luck unless they find a private therapist. Previous: Although it may be hard to get through on the phones, the quality and care my daughter and I have received from Dr. Bonacci and the Allied Health Team is Amazing. Friendly, caring, and knowledgeable staff!!! If it wasn't for this team of amazing doctors I would still be on a cocktail of anti-depressants and agoraphobic. When I went to them I was over 250lbs, could barely sleep, was terrified to leave the house, and written off on permanent disability from Sun Life Assurance. Today I weigh 158lbs, only take one perscription, and am back at work. What doctors failed to do from 2010 through to 2015, the doctors here did from August 2015 - November 2015.

The doctors and staff are great! They are great at accommodating if something urgent comes up, which has happened several times with my son and myself. Anytime my doctor has been away for any reason, they have always had another doctor available for me to see. They do frequently have resident doctors working with them, who may be sent to meet with you on their own. These are doctors who are still learning, but this is the best way for them to learn! If you are opposed to seeing a resident due to sensitive nature of the appointment, they do accommodate this. There phone system sucks as it can take a long time to get through to someone. However, if you ever observe what is happening when you are in the waiting room, you will notice that there is one person working to answer the phone for 5 doctors, as well as greet patients arriving for appointments for the same 5 doctors, plus any administrative work also required in their position. So, if that person doesn't go out of there way to have a long winded conversation with you, don't take it as rudeness, they are busy! Remember, at the end of the day, everyone who works here, including the doctors, are only human. And if you give a bit of patience and respect to them while they do their job, I assure you, you get more than that in return. They are a great team!!!

Doctors will lie to you, build mistrust, and start arguments out of no where while you are begging for help. Don’t recommend to anyone. So many years of trama from dealing with this office.

If 0 stars was an option that's what I would be giving them, and even that is generous. I have called numerous times in the past weeks and haven't been able to get ahold of anyone, I tried the same thing months ago and again couldn't get ahold of anyone. I called the health team they told me to call my doctor the next day, so I did, and again I was on hold for over a half hour and never got through. I've called at 2:00 today (Friday) and they were closed. I've called at 1:00 yesterday (Thursday) and I was on hold till 2:00 and had to give up to go to work. They don't have their hours posted anywhere from what I can tell so it's basically guest work. I've called at lunch time and guess what? You can't get through then either.

Excellent comprehensive health care. I have had world class care for complex ongoing health issues. Dr. Jessica Ladouceur is our family doctor and the level of care she has provided is par excellence. Her replacements during maternity leave have also been extremely competent. Getting through on the phone line is frustratingly difficult and without an option to leave a message. After hours clinic is provided and doctors rotate through its schedule. Dietician, social worker, etc. also work as part of their team. End of life care for my father was holistic, compassionate and highly professional. I have great admiration and sense of gratitude for the level of care this Team has provided for myself and my family.

No one answers the phones, so forget trying to get refills or appointments. Pharmacy tried contacting for a week, still nothing. Dr. Esperanzate is good, if you ever get in to see him. The others are horrible, they seem to have forgotten we're people, not programs or questionnaires.