Queen's Family Health Team

2.7/5 β˜… based on 8 reviews

Contact Queen's Family Health Team

Address :

Haynes Hall 115 Clarence Street &, 220 Bagot St, Kingston, ON K7L 5E9, Canada

Phone : πŸ“ž +9
Website : https://familymedicine.queensu.ca/patients/qfht-patients-kingston
Categories :
City : L

Haynes Hall 115 Clarence Street &, 220 Bagot St, Kingston, ON K7L 5E9, Canada
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Rinad Elhaj on Google

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Great team at the clinic. However, the after hours clinic has the worst service, we were waiting 3hours to find out they forgot about us in the room and the doctor saw all other patients that came after us. The only reason the doctor saw us was that I went to the reception and asked.
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Rebecca Couperthwaite (Becca) on Google

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I've called and left 2 messages for the flu shot clinic for my son with a febrile seizure disorder and still no call with an appointment. Holding a clinic 1 day a week for 3 or 3 and half hrs isnt really appropriate considering we are dealing with covid within the community. Its not like this is new we have been dealing with covid for 7 months and the lack of preparation is very troubling.
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tahseen zulfiquar on Google

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Absolutely horrible service! My infant daughter came down with a cold and we asked for an appointment. And we were told to test her for covid and we did and called them back. The receptionist confirmed the time for Friday, September 3rd. But when we got there, to our utter surprise we find out that we are booked for September the 17th! I mean have some common sense, for the love of god! What would I do with an appointment 2 weeks from now on? And what was the point of that covid test? Wouldn't that be void in two weeks? My baby can't sleep at night, will she have to go through this ordeal for the next two weeks? Or another covid test when the time comes? Not to mention my wife and I had to take time off work to make the appointment. This is a loss of both our times and for nothing. This is insane! Completely dissatisfied with the service! I would rate them a negative star if I could.
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Logan O on Google

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I have been a QFHT patient for about 2 years now and I have an no issue with the doctors, nurses, and residents. I find their care is top notch and are on the forefront on new diagnoses. QFHT also has some great resources for new parents. I enjoy meeting new residents every year as they are on a rotation at the clinic. I am thankful to have a doctor!
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CRK K on Google

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Quality of care @ QFHT seems to depend upon who happens to be your GP. No continuum of care thanks to patients being handed off to an endless revolving door of minimally-supervised, 1st yr residents whose diagnostic skills are abysmal. β€œOrphaned patients” is an accurate characterization. Despite being very proactive about my health, the clinic’s operating policies have contributed to a substantial (& preventable) decline in my health & the health of my family members who are also at this clinic. Find it very difficult to believe that there hasn’t been a complaint filed to CSPO or Ontario’s Patient Ombudsman.
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Judy Torrents on Google

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No appointments available even if you are in pain.. tried the after hours clinic.. absolutely no help at all..very discouraging.. I felt like I was not important enough to deserve their help.. have been with queens fam health for a,few years and at first,it was amazing, but now, no use at all..
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Eri Ana on Google

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Their communication within their own system, with other facilities and clients is terrible. i am horrified that my health is in their hands. i haven't been able to walk for a year and half and still they are not helping me. When they do send a requisition its for the wrong part of the body. and i have to fight for medication i've been on for 25 years every time it needs renewal. i spend my life, what's left of it on the phone on hold.
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Brigita Zile on Google

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My husband and I have been patients since 2016 when we moved to Kingston. Our Family Doc is amazing and we find the entire team is very pleasant and efficient. We have had no issues at all, receive great care and would highly recommend to others.

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