Quay Pacific Property Management Ltd

We have been with Quay Pacific for 5 years and we are very satisfied with their services. Evelyn Francis is our rental property manager since 2019, she does a wonderful job, and always provides prompt response. When there is an issue, she will investigate it and then provide you with some suggestions to resolve the issue. I highly recommend Evelyn and Quay Pacific.

I've been pleasantly surprised by the property manager that was assigned to manage my rental. She has been communicative and genuinely appears to care for both the landlord and the tenants. All documentation for meetings, notices etc. have always been delivered on time. Thanks for being a trooper Evelyn. The few times that I have had to reach out to the administration office for financial documents, I was quickly assisted. Great staff and an overall very great company to work with. WM

They do a great job at Quay Pacific. They've always been professional with me and have handled every issue I've had quickly and with ease. Sara has been my property manager for a little while now and she does a great job of being responsive and friendly with me whenever I have a question for her or an issue. I'd recommend these guys to anyone looking to hire a property management company.

The receptionist was really rude and made a yes or no question impossible to answer. Instead of cutting me off and claiming you can’t hear me, try listening to what I’m saying. * I don’t know what you mean by faucet tap, you have the wrong person

I have been using Quay Pacific Property Management to manage my condo apartment for 6 years now. I am very happy with their service. They are truly professional and their fees are reasonable. Rent are received every month on time and statements mailed to me showing details of the collection and expenses. The year-to-date summary also makes our accounting and tax reporting a lot easier. Evelyn is my manager. She is quick and responsive to report any request and concerns from our tenant, and takes good care to make sure that they are addressed in a timely and satisfactory manner. When my unit was vacant 2 years ago, she made sure that the unit would be shown in the best condition and rented it out quickly. I do not live close to Vancouver. I would not be able to keep my unit for rent and for so long without a good Property Management Company like Quay Pacific.

EDIT: Regarding estrata hubs surcharges - your automated message regarding forms indicates that your office ONLY accepts forms orders via e-strata hub. So trying to blame e-strata hub for the additional costs when you ONLY allow that method of ordering is disingenuous. A reminder for this company's forms department --- your office policy does not supercede the strata property act. your office policy is not above the laws of BC. forcing buyers to use your documentation platform at a surcharge of $100.00 a pop is a gross violation of the statutes. If you needed a reminder of what the law is: Information Certificate 59 (1)Within one week of a request by an owner, a purchaser or a person authorized by an owner or purchaser, the strata corporation must give to the person making the request an Information Certificate in the prescribed form. (2)The certificate must contain the information required by subsection (3), as of the date of the certificate. (3)The certificate must disclose all of the following in respect of the strata corporation and the strata lot for which the request is made: (a)the monthly strata fees payable by the owner; (b)any amount that the owner owes the strata corporation, other than an amount paid into court or to the strata corporation in trust under section 114; (c)any agreements under which the owner takes responsibility for expenses relating to alterations to a strata lot, the common property or the common assets; (d)any amount that the owner is obligated to pay in the future for a special levy that has already been approved and the date by which the payment is to be made; (e)any amount by which the expenses of the strata corporation for the current fiscal year are expected to exceed the expenses budgeted for the fiscal year; (f)the amount in the contingency reserve fund minus any expenditures which have already been approved but not yet taken from the fund; (g)any amendments to the bylaws that are not yet filed in the land title office; (h)any resolution passed by a 3/4 vote or unanimous vote that is required to be filed in the land title office but that has not yet been filed in the land title office; (h.1)any winding-up resolution that has been passed; (i)any notice that has been given for a resolution that has not been voted on, if the resolution requires a 3/4 vote, 80% vote or unanimous vote or deals with an amendment to the bylaws; (j)any court proceeding, arbitration or tribunal proceeding in which the strata corporation is a party and any judgments or orders against the strata corporation; (k)any notices or work orders received by the strata corporation that remain outstanding for the strata lot, the common property or the common assets; (l)the number of strata lots in the strata plan that are rented; (l.1)which parking stalls and storage lockers, if any, have been allocated to the strata lot; (m)any other information required by the regulations. (4)Copies of all of the following must be attached to the certificate: (a)the rules of the strata corporation; (b)the current budget of the strata corporation; (c)the owner developer's Rental Disclosure Statement under section 139, if any; (d)the most recent depreciation report, if any, obtained by the strata corporation under section 94. (5)The information in subsection (3) disclosed in a certificate is binding on the strata corporation in its dealings with a person who relied on the certificate and acted reasonably in doing so. (6)On application by the strata corporation, by an owner or by a person who is affected by a certificate, the Supreme Court may make any order it considers just in the circumstances to give effect to or relieve the strata corporation from some or all of the consequences of an inaccurate certificate. (7)The strata corporation may charge, to the person requesting the certificate, a fee for the certificate of not more than the amount set out in the regulations and may refuse to issue the certificate until the fee is paid.

Quay Pacific is a professionally managed company and responsive. They keep their clients on top and leave no stone unturned to make sure the job is done to the satisfaction of the client. It can tailor-made the things as per the client's requirements and has the least bureaucratic hurdles to solve the issues.

I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.