Q1 Aero Products
4/5
★
based on 2 reviews
Contact Q1 Aero Products
| Address : | 7537 Kimbel St Unit 1, Mississauga, ON L5S 1A7, Canada |
| Phone : | 📞 +978 |
| Categories : | |
| City : | S |
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★ ★ ★ ★ ★ Update: After posting my initial review, Q1 reached out to me and further apologized for their mistake and handling of the situation and I was immediately issued a full refund for the product I order. I greatly appreciate the speed at which this matter was handled and, because of this, will consider using this distributor in the future.
Ordered an aero adhesive from this company for a time sensitive project. The adhesive was advertised to be a 1 quart volume. They sent me a 1 pint kit. Although it was not the correct quantity, my team needed to start using it because of the time sensitively of the project.
When I contact customer service, they stated that they only sell pint kits. They admitted this was a mistake on their website and admitted that no where in my ordered did it state that I was buying a pint. The website had a photo of a quart kit beside the price with no mention of "pint" in the specs.
The only recompense for this was an apology - no partial refund, no additional kit to make up for the volume difference.
This was not a "misleading" product description, this was blatant false advertising!
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