Promutuel Assurance Horizon Ouest - Siège social
4.1/5
★
based on 8 reviews
Contact Promutuel Assurance Horizon Ouest - Siège social
| Address : | 465 Av. Saint-Charles, Vaudreuil-Dorion, Quebec J7V 2N4, Canada |
| Phone : | 📞 +778 |
| Website : | https://promutuelassurance.ca/horizonouest |
| Categories : | |
| City : | V |
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A.DAHHAM on Google
★ ★ ★ ★ ★ Very cheap.. thank you
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Cary Brandes on Google
★ ★ ★ ★ ★ PHENOMENALLY clean, great product, and tasty.
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Andre Ouellette on Google
★ ★ ★ ★ ★ Very nice helpful people, warm and friendly. I recomend.
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W. on Google
★ ★ ★ ★ ★ Great service and great premiums. I'm always very shocked by how low my insurance is when I buy a new car. I'm also always taken aback by how fast and efficient the processes.
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JL - on Google
★ ★ ★ ★ ★ Great price, great service, first insurer that actually comes to see the house and assess risk, courteous dealings in English, very professional and very well managed. Don't screw them and they won't screw you!
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Philip de Belle on Google
★ ★ ★ ★ ★ This past winter I had a pipe break between my upstairs tenant and downstairs. The sound of rushing water coming from my ceiling is a sound I never ever want to hear again.
On first contact with promutual I was in a complete panic. Mariel calmed me down and assured me that she could have an emergency team at the house within hours and did.
They then gave me three choices . number one was to do the work myself. number two was to hire my own contractor and number three was to use their contractor.
I chose to use their contractor for which I have absolutely no regrets. He was honest fair and professional . Stephan did things I would never have thought to do to guarantee no mold. From the drying out process to the final finishing everything was done to and above my satisfaction.
There are of course some costs involved in any insurance claim and I understood these costs.
Number one : the repair of the pipe was my responsibility.
Number 2: there is a course the insurance deductible.
Number 3: insurance companies do not make modifications, they repair the damage thus anything you want to change you pay for.
All three of these conditions were understood and made clear.
They even sent me a final settlement check for the extra electricity used for the drying out process which I never questioned or asked for.
All in all it was a fair and good settlement and I felt that I was in good hands all the way.
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Rachel Labbe on Google
★ ★ ★ ★ ★ Was with Promutuel for 3 years. Didn't have issues with them until the end of 2019 when I got into a small accident that caused very little damage on my car. I called to make a claim, the woman on the line told me not to worry that my premium would not rise and because it was not my fault, I would not have to pay a deductible of $500. The person taking care of my claim told me that they had a garage in my area to do the estimate, which I went to the next day. She then told me that once the claim was closed she would call me back so I could get my car fixed. 2 days later they called me, got my car fixed; no problems. When I went to pick up my car, the garage asked me for $500 for the deductible because my insurance did NOT pay it yet (which I did not have). I had to have my boyfriend lend me the money until my insurance paid me back THEN when I called for an explanation she not only did not apologize but found out my premium WOULD be going up + would also be increasing to $174 a month because I moved to the island of Montreal. I drive a Kia Forte.
I did not renew my contract and found a premium for $84 a month for the same coverage.
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Amanda Sturch on Google
★ ★ ★ ★ ★ A big thank you to Melanie who helped me with a payment error. I'm not even a customer of Promutuel but she treated me like I was. Much appreciated and great customer service!
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