Prime Food Equipment
3/5
★
based on 2 reviews
Contact Prime Food Equipment
| Address : | 1225B Aerowood Dr, Mississauga, ON L4W 1B9, Canada |
| Phone : | 📞 +9898 |
| Website : | https://www.newcombspring.com/contact/ |
| Categories : | |
| City : | W |
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Phil Kinsman on Google
★ ★ ★ ★ ★ Avoid at all costs. It took a week for them to get a technician out to us and when they did, he did nothing. Literally nothing. He didn't repair any of the issues with our unit and honestly didn't even seem to have a good grasp on how it works. Then, without invoicing us they went ahead and charged over $300 to our credit card (which they insist upon having in advance). Horrible, awful customer service.
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Michelle Savoie on Google
★ ★ ★ ★ ★ It response to Phil's 1star let me first say he is NOT a regular customer of ours when he placed the call I did explain we were down a guy and he said thats fine I'm in no rush we got our tech there first thing Monday morning. He did not say he required a fill valve when we spoke he said it was taking long to fill in the morning. He did not supply a model or serial number off this unit and it could have been another issue. However when the tech was done he explained he'd order a valve and return Phil did not voice his concerns to our tech however he called our office freaking out. As for hooking up his second unit he has 20 amp and not 30 amp he claims he hooked the unit up himself and he knew he needed a valve and said this is what he told me. The unit pulls 26 amp. Clearly he is a tech so I wonder why did he call us to begin with. It is common practice now a days for a service company to get a credit card up front some even charge a minimum before going out. His card was charge after the service was provided and he did not provide an email so it was going to be send by mail to his location. He appears to like giving 1 star ? reviews as out of 9 we are the 3rd. We have been in the service business for years and have regular customers who are very happy with our service.
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