Premium Granite Works Inc
3.6/5
★
based on 8 reviews
Contact Premium Granite Works Inc
| Address : | 2441 Dominion Rd #101, West Kelowna, BC V1Z 2Y4, Canada |
| Phone : | 📞 +78 |
| Website : | http://www.premiumgraniteworks.com/ |
| Categories : | |
| City : | Z |
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Ruth Nichol on Google
★ ★ ★ ★ ★ We had granite counter tops put in almost 2 years ago. The granite is faulty with many chips in it. When they cut out the area for the sink they chipped the area around the sink. I have been trying to get Bill to do something about this but he doesn’t return messages and if he does there is always an excuse. It is most frustrating. He tells me he doesn’t have insurance for something like this???
I would never recommend him to anyone. Cheaper isn’t necessarily better!
Think twice before you buy from PGW!!
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Tracey Slattery on Google
★ ★ ★ ★ ★ Anything but Premium. Dealing with Bill Baril the owner had to be the worst experience ever. He is the most arrogant business person I've ever dealt with. He will never return your calls and refuses to fix his shoddy work.
We contracted to have Premium install new quartz counter tops and install a new granite sink. The raised counter had to be cut down to match the lower counter height so this meant cutting the cabinets on the raised counter down to size. This meant having to cut the doors down to match and have new glass installed. I was told that they do everything in house and it would be a couple of days.
After the quartz was installed they asked for full payment of the balance owning. Normally I would hold back funds but I paid the full amount since the guy said it should only be a few days and they would have the doors back. Well 10 weeks later and after promises of "We'll install tomorrow" "Your on the schedule" , I kept getting the run around.
Don't think you'll ever get a return phone call from them either, it's out of the question. Finally got the doors back which were poorly done, with glue all over the glass inserts. Not to mention when the cabinets were taken out the kick plate on the bottom was not joined properly was re-installed and there were gaps in the 45 degree cuts that are open at least a 1/16 of an inch.
If your thinking of getting granite or quartz please save yourself the the stress and go somewhere else. Premium Granite Works is anything but PREMIUM....They SUCK.
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Craig Ziebart on Google
★ ★ ★ ★ ★ A shout out to Ryan & Brian who installed our countertops. 100% professional.... great product and great service. Bill helped us pick out what we needed....so grateful for his help!
Would highly recommend. Thank you so much.....Craig and Zita
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Janeta Newmarch on Google
★ ★ ★ ★ ★ Bill’s team from Premium Granite just finished our kitchen Reno today and we couldn’t be happier with the outcome!! Can not believe how precise Mica was with the measuring and cutting of the stone, it fit like a glove. The two fellows from his team today were extremely professional and knowledgeable. We would definitely recommend Premium Granite works to our family and friends, you won’t be disappointed, it’s beautiful! Thanks Bill. Sincerely, Jan and Gord Newmarch
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Angie Brock on Google
★ ★ ★ ★ ★ Premium Granite did an outstanding job replacing our dated countertops! From the quote to the install, we were very pleased with the work done. Julie's estimate, Sue's follow up, Brian and Ryan's install as well as David and Sophie's cabinet work.....we could not have been more pleased every step of the way. Our neighbours have seen the work and will be contacting them based on our recommendation. Well done and Many thanks!
Blah Before on the left.......Amazing After on the right!
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Nancy Lewis on Google
★ ★ ★ ★ ★ I have had a substandard experience with this company. I paid a 50% deposit the first week of October and picked a piece of in stock quartz for my small kitchen reno. I explained I was looking for a quicker turnaround hence my choice of in stock stone and was assured my small job could be completed quickly. Many messages were left before I even got a measure a month later and after no calls regarding install I finally had to request my money back. I'm sure there were reasons for the delays but the issue was terrible communication and false promises. When the owner finally called he didn't think the stone I had chosen was even in stock anymore. I would strongly recommend against this company if you expect clear communication and reasonable timelines.
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Rhonda Klassen on Google
★ ★ ★ ★ ★ Couldn't be happier. I had my job price estimated by Costco, Home Depot and one other local granite supplier and Bill was less than 1/2 the price. The time frame was within 2 weeks from measure to install. I am notoriously indecisive and the staff was very patient and helpful. Bill even recommended Solid Footing Floors for my backsplash and saved me even more money. 10 star rating if I could. (Pictured below is Good Stone 9505)
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Andrea Kelly on Google
★ ★ ★ ★ ★ Originally met the owner, Bill, at the home show. This is right after the previous countertop company that I was going to deal with took my deposit and went sideways. I told him about my experience with the previous company and we got along well so I ended up wanting to go with him, and he made a great suggestion on the stone and sink to be installed. I was happy with him up until post installation. Unfortunately, there were some obvious deficiencies and they also they used 'pieced together' off-cuts instead of a full slab (when I had paid for a full slab). I would like the job to be done correctly. Bill said that he would come back to fix it and then despite several attempts I have not heard from him again. Moving forward I will need to be more firm with holdbacks, and I will now have to go via small claims court to get remedy.
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