Power Properties - Calgary

I would just like some customer service! Can anyone return a phone-call? I have been with Power Properties for 3.5 years as an owner. Things were going well and I was planning on continuing our business relationship with another property but lately my calls are not being returned. Beyond frustrating

Do not trust Power Properties! My family and I have dealt with trying to view properties with Power Properties 3 separate times. They ask for half the deposit to even view any properties, and label it as a "application fee". And then they try to lock you to the property before even viewing! Which I find absurd, the "customer service" is not very good! Try to avoid renting with this company!

Power Properties has a very knowledgeable owner and senior management. If they were the ones managing the property I totally would use them. However in reality once you finish the sales part of signing up you will notice the weak communication quickly. They seem to have a lot of inexperience staff that will not respond quickly or at all to inquiries and are not always fully aware of landlord tenant law. They will often be out of town , with another client , vacation you name it and take over a week to call you back or not call you at all. When they rent it out they will not go over the credit history or background of your prospective tenant and will go ahead and rent it out with you in the dark. When my house was moved out I changed management company and another $300 in cleaning had to be done as wall stickers , dirty appliances remained despite using damage deposit from my prior tenant. I find the standard for a move in (where I pay) vs the standard of a move out (tenant pays) for cleaning were very different resulting in me being out money to clean a property for dirt and grime after a move out - out of my pocket . I left with an experience that my business wasn’t valued and that the staff experience level was low (vikram) . Again the Owner and managers are great but the front line staff you generally deal with have weak communication and property management skills and feel like they are new to the business. I feel Power runs like a large corp and prefer a small company with experience staff with clear and consistent communication. I moved to RLG and have never regretted it. Or if you want this level of service there are companies that charge 8-10 percent a month rather than powers 12 For 5 star service. Also the fees they charge are on the high side across the board. You may be tempted to sign up as they care for your property as if it was their own but that wasn’t My experience. Shop around there are better value and quality options out there. Hopefully power can focus on staff straining, customer experience stronger hiring practices as the people at the top are very strong. To me property management Is more than just cashing cheques and sending inquiries to Voice mail which seemed to be what my property manager (Vikram) was all about.

We've lived in our home for going on 3 years with no issues. Sadly the homeowner is moving back in (which I don't fault him for at all, thus is life.) My issue, is that for the last 3 (going on 4) weeks we have had first intermitent, and now no existant heat in our house. First time we called and they sent someone he replaced the limit switch on the furnace and said it was fixed. (It was not, pilot light went out again continually with the same error code). Had to call them again, they sent out a second company this time who told my wife that the furnace is faulty, that the particular year the furnace was manufactured was defective and he would have to see if it was covered. Finally get a call again, great news they are coming to replace/ fix the furnace so we have heat. (Fun fact, the house dropped to 11 degrees that night and morning) it's a wonderful feeling when your 4 year olds come and tell you they are cold first thing in the morning. But, the tech came and "fixed" the furnace. How long did this wonder fix work? 3 days. We have no heat again now. 24/7 emergency contact line is flat out no help. The number goes to their office, which shocker. Nobody is there. Left 3 voice-mail's (2 with maintainance and one with their main contact) no call, no reply. Nothing. Hopefully they are at home and warm. We aren't. At this point if we don't have heat tomorrow, I have to see what our options are legally because this is flat out unacceptable. The last 2 years of dealing with this pandemic, and layoffs, and stress and we though we were out of it. So much for that.

I’ve been a client of Power Properties for more than 5 years now and I have always been impressed with their professionalism, efficiency and quality of service. Any queries I’ve had have always been resolved quickly and rental income payments made promptly. I even use their accounting service to prepare and submit my CRA return. I highly recommend them

Finding a new place to live was stress-free with Power Properties. This is the first time my husband and I will be renting with them and they have been very professional through it all. Their detailed application process makes me feel confident in my choice to rent with them. Jessica and Amanda have been great, answering all the questions I've come to them with!

Power Properties is managing my property for 3 years. So happy from services they are providing me. They are professional, accurate with excellent customer service. Their portal is easy to use to check all history and review all reports at any time. Highly recommended.

I live in Prince George, British Columbia. I bought a detached house in the Valley Ridge area of Calgary through Power Properties Ltd real estate agent, Lee Crites, in July 2021. Power Properties Management Ltd now manages this high end rental property for me. I have been a landlord for close to 30 years now. Power Properties Management is the best property management company I have ever encountered. They take care of all aspects of managing and maintenance. They are both prompt and efficient. As an absentee landlord I really appreciate the top notch service that they provide.