Portly Piper Pub Ajax

If you are looking for slow service, a loud noisy atmosphere topped off with a lack of cleanliness, then this is the place for you. Arrived at 530pm and didn't get out until 7:15pm. The food is good but with such a lack in service, it doesn't justify me going back here or recommending this establishment. Serving the appetizer salad with the meal is not appropriate. It's as if they want you to eat and leave as soon as possible so they can get other people in and make more money but they can't actually get their act together to make it happen. To see the owner walk around with the same yellow cloth and wiping table after table without any soapy water or cleaning spray is disgusting. He was smug and rude when he came to clear plates off our table. One of our menus had a piece of food on it and our table wasn't clean when we sat down. Our server was MIA after she took our order, then we had to look for her in order to get our bill. Clearly customer service is not a priority here. There are many other great pubs in Durham and I plan to take my business to any of them.

We’ll deserved place to go and hangout with friends!! The food and service was quite good but not great. Should visit 8/10

I recently moved to Ajax and this location has the best food. Ordered take out multiple times the daily specials are great! Ribs and wings combo is my favourite. They have multiple parts dishes that were good. Due to restrictions I haven't had a chance to dine in, they are open now so maybe i gotta go in aswell.

This place is my ALL TIME FAVOURITE pub/bbq place! Their ribs are TO DIE FOR! Very tender, juicy and comes right off the bone. Also their wings are a must-try, not too much batter and lots of flavours to choose from. They have a wide selection of dishes so there’s something for everyone - even my vegetarian friend loved this place!! I would definitely recommend it to friends/family and always loved to come back!

Very nice food and good service by Ayrika specially to be mentioned. She took every small care to make our stay comfortable.

Mar.5.22 - I'm hoping our next visit will be a better experience. The food was great, kudos to the kitchen staff! Issue came to our waitress. Let me sum up this up in the most realest form. We could have made the decision to leave without paying the bill and she wouldn't have noticed, but I made sure to find someone that worked there to pay the bill because our waitress was non-existent. It wasn't the busyness of the establishment it came down to customer service. There were 2 of us who dined here and there was a party of close to 10 next to us. I ordered a drink - she says they do not have it & she was adamant that the establishment did not sell the drink. I looked at the menu and it was on there. She seemed shocked it was there. It is either the menu completely changed or she did not know the menu at all. She checked up on all other tables, especially the bigger group next to us and not once turned around and asked us if we needed anything. We asked for water, it took her a couple of minutes to provide the water and upon receiving it she slammed the water glasses on our table and then turned immediately right away to the bigger table next to us and asked them if they needed anything and if they were okay. This was extremely off putting and completely rude and unacceptable to the point we asked for the bill. We received the bill and were waiting for her to come by and she didn't appear. so we gathered our left overs and proceeded to leave to find someone so we could pay the bill. I tip base on experience and this was just completely unacceptable. The sheer lack of neglect is unacceptable. We understand that it was a busy night, and staff is getting back to having busy periods during covid, however in this case, I could not justify using the return to pre-covid as a reason. It came down to party size and who you choose to serve. We were a party of 2, the party next to us was a party of 10+, our waitress made the choice to attend to the party of 10+ more than to the party of 2 (us). It should not matter if you are a party of 1, a party of 2 or a party of 10+. The level of customer service should be equal to all to have a good if not great customer experience. Unfortunately we did not have the same equal experience that parties of 4 & 10+ had. Please keep in mind that anyone who walks into any restaurant could also be a food critic, an owner of a competing business, a cleaner, etc and this type of level of customer experience and behavior is a reflection on an establishment. I hope this is a one off because my first visit was not only a great one but a memorable one. --------------------------------------------------------------------------------------------- Previous update was 3 weeks ago - For my first time this past Wednesday, it was a great experience. My best friend and I had some quality time, with good conversations, good food and our waitress was just the best! We will be sure to come back with more friends! Advance warning we will probably be having lots of laughs and we may be a little louder. ? Thank you for a great Wednesday night,it was very much needed.

The beer was great,. Food was not bad. But the service was bad,. Asked for water but never got it. The place was super loud, can't even have a conversation. I had the wings and ribs combo,. Sauce was not bad but ribs was too soft... Should be just firm enough to taste like meat.

So I really wanted to give this place a good rating however the plastic in my food was where I draw the line. We placed a online order 5:39pm the food did not come out until 6:40pm. I kept asking how long they kept telling me it was coming and that went on for 30 minutes. The quality of the food was good until I found plastic wrapping in my mash potatoes. I lost my appetite after that unfortunately.