Portland Hotel Society Residential Outreach Building

HR and management are really bad about confidentially. I'm happy that these types of places exist but management's carelessness around people's information is not OK.

In this building Dr. Heather Mcewan takes cash payments are made for Methadone prescriptions from the Community Apothecary pharmacy.

This is the smallest home I have ever lived in and getting home once I enter the building can be an epic adventure,or a humble walk down some long hallways.But when enter this tiny space I call it home OK and I'm grateful for this space and the rent,under$400/mo. Has allowed me to pay down near all debt,living a near normal existence my kyack is at canoe club marina and I paddle from portage inlet to inner and esquimalt harbors better than 3 weekly has bettered my health and cut my smoking in half, work for kitchen has been a great experience for me .....t.b.c

The staff was awesome. I waited for my brother for over a half hour. The wonderful awesome staff went up and said your brother is downstairs waiting for you. You guys have a hard job and you guys are ROCK STARS

very poor treatment of tenants. not one tenat is given or has access to thier lease, no rent reciepts are given, but are quick to evict for non payment of rent. weekly occurance of tenants getting food poisoning from continental brakfast that includes yogurt preparedv 15 hours before serving, and left out on counters until morning. illegal evictions are common place. PHS illegaly demands i.d. from sny guest then turns over, automatically all info to vic p.d.. the list is endless PHS will not even let tenants know if they are living undewr an S.R.O. tenency or a normal tenancy. the 1st of many arbitration cases is being held today, to find ouit what the rules of the BUILDING ARE, A SRO OR NORMAL TENEACY, A QUESTION THATS HAS BEEN REFUSED TO BE ANSWERED FOR 8 MONTHS AND HAS HAD TO HAVE HAD AN ARBITRATION CASE FILED TO GET THIS BASIC ANSWER.....ANSWERED PHS is sujpposewd to be a caring, supportive , non profit aqgency to help trhe hard to house have decent living areas , but the tenants in the worst S.R.O's in the D.E.S. have more protection than the J.S.H Tenats , as they at leastr have a set of rules that they can access and use to file cases. PHS has even started paying extremely poor , drug addicted tenants to do the jobs that the nSupport Workers are to highly trained to do...ie, clean showers, abd many other disgusting jobs. it started out at 20$ FOR 60 MINUTES OFD WORK, but after 3 days of a lioving 1 hour wage being paid, PHS decided that 10$ an hour for a minimum of 90 minutes of afore mentioned jobs is the most they will pay the people they claim to want to protect. at 8$ an hour, they wont even pay the starvation min wage B.C. has, and will notr change the rate because as several workers openly say, there junkies, theuy will lick the floor for 10$\ PHSn is a terrible gaurdian of Victorias most troubled tenants

I believe these places are needed to help those that want help though most here really don’t want the help at all. This housing is in the wrong location that is ruining our beautiful downtown core of our city. There is open drug use here which you can see and there is crime in the whole area around this area which is causing businesses to shut down as customers fear coming to this area. Just walking by you can smell the awful smell coming from the building. Stay away unless you want your stuff stolen you want to get hurt or assaulted. The drugs are sold openly here really thats all this place is about. How the city of Victoria allows our beautiful city to be taken over is completely beyond words. The sad part is this not helping our homeless issue it is enabling far worse issues in downtown Victoria that NO politicians want to deal with. We need to as a city start voting for things to change before it is to late. It’s always someone else’s problem. Police say just avoid the area. Why do we as every day people that work and pay taxes and support the Victoria economy have to stay away??? Is it our city or the homeless city.? We better soon decide before everything that downtown Victoria is and the beauty it has is completely gone.

I have nothing good 2 day about the place at all. Management is atrocious, maintenance is non existent, shared shower facilities are minimal to say the least 4 operational for 147 residents for over 2 years, disability shower not operational at all, no common spaces at all except for laundry room with non working washers and dryers that are not fixed when broken basically unsanitary living conditions in every aspect. Residents are threatened and or abused and personal belongings are stolen or with held on a regular basis. The Supreme Court ruled that the visitors policy is illegal however management refuse to abide by the court order claiming that they have the right to decide whether or not to abide by the courts ruling. Operating with the belief that they are above the law and taking advantage of the people they are payed to look out for makes this place a living hell for so many. Well shame on you PHS. Shame on you!

A very scary building, for ones health. There's black mold everywhere, mice, rodents, cockroachees have taken over. Front line staff is as proofeesioonal as u can expect from there very lax hiring standards. Management are not helpful to our community and makes you wonder what they Re doing. A few awesome staff members.