Portes Et Fenêtres Verdun

Une compagnie qui n'a aucun respect pour ses clients. Leurs sous-traitant ont abîmer notre peinture à DEUX endroits et ils ont BRULER le coutour de notre bain avec leurs outils ! Nous avons immédiatement avisez les sous-traitants , et ceux ci nous ont dit de faire un suivis avec PORTE ET FENETRE VERDUN. Ce que nous avons fait. Un homme nous téléphone de chez porte et fenêtre Verdun avec un air plus que frustré et nous dis que nos réclamation ne sont pas validé et qu'il ne peut rien faire pour nous. Il n'assume aucunement le bris que ses employés ont fait. La mise en demeure est en route assurément.

Usine moderne et facile d'accès. Très bon service et qualité des produits.

Excellent service , de très bons prix et un beau choix de portes.

Really, really bad experience with the company...

Horrible experience, horrible product, horrible quality, horrible service, horrible people. Very rude. Don't hire them.

Well this is the worst place to have your windows installed. No wonder they have 3.5 stars. They installed 60" x 66" window just over a year ago in my commercial space. I had a crack appear a week ago on the inside of my window. The crack is clearly coming from the frame, as there is no point of impact. Their customer service was absolutely not helpful or even trying to listen what I had to say, but thy already decided that it is caused but he impact and they will not take responsibility for it. I my studio there is a shelf next to the window which means that there risk no access to the window from the inside - so no way that there was impact. After spending over 5000$ dollars for the window now i have to replace it. SO IF YOU ARE THINKING OF GETTING NEW WONDOWS I WOULD AVOID THIS COMPANY INA LARGE RADIUS. You can see the crack in the photo below. Anywhere o line this crack is considered "stress crack" but for this company no. I have reached out to your customer service , however the lady told me that this is my opinion and that you have yours. I am sorry but if the window has a stress crack after just over a year, that means that your company didn't provide competent services.

Wish I could give them 0 stars. They subcontract the installation to a bunch of inexperienced and unmotivated teams. Shoddy installation, cutting corners, no care to other's property. The install anything but confidence. Save your money and go to somewhere else. *Edit: The owner is fully aware of our issues. I had two calls with someone from PF Verdun. Both people even admitted how bad their teams were. The response below from the owner is just a smokescreen to make it seem like they care.

While I am happy with the end result, I have two issues that were not addressed by the sales rep: 1) I was debating between some dark brown colors along with my neighbors who were also getting their door changed at the same time, and the sales rep convinced us to go with the same color of our window frames (light grey), which seemed like a good idea and he even confirmed that the color is standard for them so it wouldn't cost more. What we received is FAR from the window frames, much more so than you can attribute to aging of the windows (which were only recently installed within the last five years). The sales rep tried to pitch the blame on me claiming that he made it very clear that it was going to be a match at best and that it could vary quite a bit (he said nothing of the sort). He didn't even offer to come and appreciate the difference in person. 2) We agreed that I would retain my existing door hardware and that I would accommodate for the decrease in thickness (my previous wood door was 2.25" thick) for the pin and fasteners. The new door was delivered with a 2 3/4" hole distance to edge, whereas my old door had a distance of 2 3/8". This was a simple measurement to take during his visit which he didn't even think of taking. When confronted with the issue, he first told me that they "used the standard dimension" (failing to acknowledge the existence of two recognized standards, a fact that I had to teach him via email and many links from the internet) and then he again pitched the problem in my direction by making it seem like it was my fault for keeping my hardware which he warned me about; he said that because of me, he will now start writing a warning in bold letters in his future contracts. Thankfully the latch striker is adjustable but the deadbolt is not so we had to purchase a new one, something that he refused to cover ($15!). All in all, I'm happy. However, I want to warn future clients: you are NOT in the best hands with PF Verdun. They sell, make fake promises and don't even install (outsourced to a third party); thankfully, the installers seemed to care more than my sales rep.