Pet Stop Canada - Calgary

We've had our PetStop system on our acreage for 15 years, it's still going strong. Nothing but good things to say about the service they continue to give us today.

Have been with Pet Stop since 2012. Excellent product and excellent service. This dog e-fence really is the best. It allows your dog-or in my case dogs- to have freedom in the yard but they will not leave. Training them is very important - but the Pet Stop team will help every step of the way. So very pleased. Thank you Tim and the team at Pet Stop.

I had my cat Esme put on a Pet Stop system when she was about 6 months old as she started to follow neighbourhood cats over several properties and then got caught in a cat trap that ended up in the hands of the pet police, which is what alerted me to the extent of her travels. It was a very expensive business getting her released from jail. Tim worked out an affordable system for me and we put her on an Ecolite LINK receiver that works from my phone app so I can check on her if I need to. She has never left the property since. It's been a couple of years almost now, and I just moved Esme and me to a bigger yard and the system is still keeping her at home.

My wife and I had the pleasure of getting Pet Stop Calgary on site Aug 2012 on our RV property near Bergen, AB. The came put wires in ground through tree roots, dirt, gravel and grass. Damage to ground was repaired on its own in 3 weeks. They taught us everything we needed to known to train our old girls and change settings on transmitter. Our girls were trained in no time. 5 star service for that. We later had an issue with a collar, which was in need of repair. They replaced it for us with a small charge attached as with that we were ungraded to a the newest technology. 5 Star service for that. Recently we had some landscaping work done and I had forgotten completely about the buried wire. So I contacted Wyatt at Pet Stop Calgary for some wire, which he had in stock. He also gave me exact instruction on how to find the break using the dog collar itself and changing a setting on transmitter panel. With in minutes I had discovered that we did not actually hit the wire and with that did not need the wire anymore. I called Wyatt and he happily said he would take the spool of wire back. 5 Stars for that. Honestly the associates in the Calgary Pet Stop are all very helpful and very knowledgeable. I would recommend pet stop and their pet fence system to anyone. We lost our two girls but have a new puppy that we are going to start training. I know if we have issues Pet Stop is a phone call away. And will solve my issues. That is worth 5 stars as well. Thank you Wyatt and the team at Pet Stop. Maurice B

Pet Stop Canada and Plexidor US came through for me big time! When my dog door broke and I wasn’t able to reach the original installer, Plexidor US connected me with Amanda from Pet Stop Canada who reached out to me right away to help. Not only did she ship out the part free of charge the very next morning, but assured me that it was easy to repair and if I had any questions or problems with the installation that I could give her a call. Amanda was so friendly and cheerful to speak to and put me at ease. What topped it off was the pleasant hand written note and small gift she sent with the spring kit for the door. Thank you so much Amanda and Pet Stop Canada for going above and beyond and turning my despair into a wonderful experience!

Staff are lovely and accommodating, have everything you're looking for when it comes to dogtra ecollars and accessories

In Jan 2010 we got two little back mixed breed puppies. Well, it was winter, dark most of the day and night and these two little black rambunctious pups were a nightmare to keep track of. We live on a small farm close to the highway, and I wanted to keep these little guys safe. Friends of ours had used Pet Stop on their acreage and it kept their Akita in, so I gave Tim a call. He explained our options and we went with the executive package which gave the dogs approximately 5 acres to run in. The system was installed in February 2010. Since it was winter, he laid the wire on top of the sound then came back on the spring to bury the wire. We ordered extra transmitters for my children's dogs that come out to visit. Tim showed me how to teach the dogs about the boundaries, and by the end of the day they were trained. The follow up service has been outstanding. We have had a couple instances where a rodent has chewed threw the wire and we were not able to find the break and Tim came out quickly to access and fix the problem. We also have hit the wire a couple times when we were fencing, and we were able to easily repair the wire with Tim's instructions. Just this fall I called Tim with a problem. We have a lake on our property which the boundary of the invisible fence goes around the lake so the dogs have access to the lake. Because of the warm fall and early winter, the lake was not freezing and I was concerned that the dogs would go through the thin ice. Tim realized the urgency and sent out Max and he put a temporary wire/line in front of the lake so the dogs could not access the lake. I retrained the dogs, and we have not had to worry about them going through the ice again. In the spring we will remove the wire, retrain the dogs letting them know that they can go in the lake area again and in the fall we will put the wire back up and train them that the wire is installed again. I've attached a picture of the two black dogs, Holley an Lilley, all grown up and our son's dog Rosie. I wanted to take the dogs out to the back of the property to go for a walk. I drove the dogs in my truck across the boundary with their collars off, out to the back pasture. I got the dogs out of the truck and thy would NOT leave the side of the truck. It didn't matter what I did to entice them, there was no way they were leaving the safety of the truck. While I would like to be able to walk with my dogs in the back pasture, I am comforted knowing that they will not leave the property. Tim says they have taken the training to a higher level, which I think is ok. Better safe than sorry. I would highly recommend Pet Stop. The professionalism and service that I have gotten from Tim, Genevieve and their crew has been outstanding. Pet Stop Invisible Fence System is one of the best purchases we have made for our farm.

Incredible customer service. Amanda helped me get a transmitter I couldn't find anywhere else and went over and above what you would expect. Great company and will definitely be using them again in the future!