Oxford Motors

Oxford Motors my husband and I would recommend. Great service, Friendly staff. Son bought his first car of of them and they worked with him to get him what he wanted and could afford. He is very happy and continues to deal there and so do we

Was great staff they helped me get my first car, they didn’t give up on me and got the car I wanted. They were really nice always asking if we wanted a drink me and my mom would be there for hours trying to get me in a car. They helped me find a car I like and can afford. I live 2 hours away from London and I would go there again and tell my friends to go there. Most car sales men lie and try to screw you over. They were honest and made sure I understood everything they were talking about

They lied its only a 4 star I'm disappointed

Won't ever deal with them again! Called and asked about a insurance refund and was told I couldn't be helped if I wasn't purchasing from them? I didn't know in order to get a refund or any sort of guidance from these scam artists you need to buy one of their overpriced vehicles. **EDIT Response** I called to ask what the insurance on my bill of sale was for, and was immediately asked if I was purchasing another vehicle from them, as soon I said no, I was told I couldn't be helped. All I was asking was what the insurance was for? And if it needed to be refunded. It's not at all clear on the bill of sale what it was for. Why would anyone want a refund on a coverage that is covering them??? Give your head a shake. Had to call Five Star dealers to have them confirm what the charge was for. Since Oxford motors couldn't be bothered to help a previous customer, because I wouldn't buy from them again.... I wonder why?!?!! What's unreasonable is not being able to help a previous customer through a very frustrating time, without being guaranteed a sale. I don't care about the $500? What are you even going on about??? I inquired about a $560 insurance charge. That's it. The whole conversation could've been quickly ended with a quick search for the bill of sale and say " That is the Gap coverage charge." End of story. Clowns. Unprofessional all around.

I purchased a used Audi A5 that we drove over 170 Km to see with the intention it was a non-smoker gently used vehicle as shown in the photos, it was not. The car had a dent and multiple scratches over the rear bumper, but otherwise could not see further paint damage. Once the car was washed it was also clear that the front end had been poorly repainted. Since getting the car several mechanical issues have allowed only driving the car to mechanical and body shop estimates. After having the steering fault while driving that could have ended in a severe accident I decided to have the car serviced. They insisted I take it back to their shop only. After they said I would not be able to drive it, they said it would be picked-up by their own driver. No one showed one called. After all this (and much more to list) the suggestion was since no drivers were available I would drive the car to them! Not sure what more needs to be explained but time and the 30 day warranty tick by while I cannot drive the car I paid in full for. Yes, I should have turned around and left the dealer fast, I get the stupidity on my part. I've heard the stories but until it happens to you, you can't imagine the sick feeling you get. I requested they return the car for refund but they will be dragging this for time to come guaranteed. Not sure if I'll trust places like this ever again. Yikes!

My teenaged son saved up his money from his minimum wage job and bought a car from here (which he really does love), and our experience buying the car was very positive, including hearing from the salesman that if there were any issues at all with the car in the first 30 days that they would take care of us. There was a check engine light on before we bought it and he promised it would be looked at and taken care of. He then told us when we came to pick up the car that the source of the light had been an O2 sensor which had been replaced. We signed the paperwork, paid for the car and went back home to Sarnia, only to find that the check engine light came back on the very next day. After a back and forth with the salesman he got us booked into the service shop to have the issue (which we had diagnosed ourself with a code reader - not an O2 sensor) looked at and fixed. We then drove an hour on the day of our appointment from Sarnia to the dealers service center in London - only to be told when we showed up (without them even checking or taking a look personally at the car) that they would not be able to fix the issue without discussions with higher management over whether this “non safety related issue” would be covered. The car also overheated right while I was parked there at the shop, which did generate a drive around the block by the service technician, and assurances were given when the temperature went back down that this was not anything to really worry about. I left feeling frustrated, but with assurances that they would talk to their higher ups and get back to me right away on next steps to help us. It was only then that I went home and realized upon looking closer at the bill of sale that the 30 day warranty covered “safety items only at our facility.” Granted - we should have looked closer at what was being signed at the time of purchase - but my son and I both had the same clear understanding at purchase that any issues in the first month would be taken care of. We felt taken care of and had trust/confidence that what we had been told verbally was what the papers we were signing represented. I went back and forth with the salesman for another 2 weeks waiting (often multiple days between messages) while he was supposedly finding out from his managers whether they would take care of fixing the issue….only to finally hear that they would book us in “right away”, but there would be charges for any non safety related items…which they had already made clear on our previous in person that they felt this was not. I decided (now over a month after purchase) to give up and pull the plug on this process. At the end of the day, my son does have a car he loves and paid for with his own hard earned money - so thank you for Oxford Motors for that. I am disappointed though that we were not better taken care of AFTER the purchase was completed, and that the things promised face to face did not match up with what was on paper. We felt what was said in person should have been honoured.

If you are selling your car and this place offers to buy it. Be prepared after you agree on a price and sign all the paperwork and are waiting on payment for them to back out of the deal, saying oh we are not actually interested in paying that price and then offering a horrible price. This was the most unprofessional encounter I have ever had with a dealer. If you're not in a rush to sell I'd avoid them as they are very unethical and will back out of a deal after all parties have agreed and signed.

I found a vehicle at this location filled all the paper work for my credit check etc waited days to hear back and got a complete run around in the meantime…finally after bugging for a week I was told good news and bad news “good news you were approved for up to $10,000 more than you wanted and bad news someone sold the car you were originally buying” then proceeded to try and sell me vehicles at double my original price range with upwards of 250,000km for $17,000. Definitely a shady dealership.