OriginElle Fertility Clinic & Women's Health Centre

We had exactly the same experience as Melissa mentioned below. I must add that the receptionists and Pui Shan Lee (acting as Dr Tan assistant) were very kind and good at their role. In short, go to a better organized and more professional institution; it will cost you less money, you'll be treated like human beings, and they will have a better insight of what is actually going on with your fertility problems. Dr Tan has been unethical, rude, unprofessional and simply lazy. He was never prepared on all appointment we had. Always alarmist after each echo, never explaining the risks correctly (I am a neuroscientist researcher, I do know a thing or two about statistics and interpretation). For example, my wife got prescribe anti-anxiety medication prior to all the process (by them), and at some point, she got pregnant. For three test (blood test, first echo, second echo), they schedule the appointment too early, and had to come back AFTER the test (thus, paying twice). At the first echo, we learned that the heartbeat was too slow, at 5 weeks. If you look at the literature, the standard deviation at this age is so high that it is irrelevant (you must wait for 6 week). Thus, my wife got prescribed progesterone even though her levels were normal, based on this too early echo. This (very costly) medication has no effect on a fetal heartbeat, but could help for other pathologies. Of course, after rescheduling the next week, everything was fine. They saw (very small) traces of blood, though, and his reaction was VERY alarming. After verification, this is perfectly normal if it doesn't increase in the next week, but before that there is a very high chance that this is benign. Did I mention that mid-question, Dr Tan TURN TOWARDS HIS COMPUTER SCREEN AND STARTED TO READ THE NEWS?! What a joke. Then I asked if her medication could affect or cause this bleeding, and he was puzzled. He looked at our file, said "what medication, what are you talking about", we mentioned the anti-anxiolitic HE PRESCRIBED, and then after whispering to his assistant, went to see the pharmacist on place, then came back and said "there should be no problem, but let's stop it". (spoiler alert: there is no correlation at all according to litterature and professionals). Do you know, among other factors, what naturally causes bleeding at the first trimester? Stress. This doctor will give you plenty of it. We then schedule the harmony test (chromosome anomaly detection, and concurrently the sex of the baby). They called us to say they got the results, then made us wait, then said "oh we don't have them yet sorry". We directly called the lab, and gave us the results (they had it). Did OriginElle called us back? Nope. They then tried to schedule the 12th week echo at our 11th week (again!). Everything was fine, but I could not be present at this one. My wife then got called to Dr Tan office, and as soon as she entered: "It's a girl!". Now, imagine we did not want to know it yet, or that my wife wanted us to hear it at the same time, he would have screwed this moment (of course, because we called the lab, we knew, but he was not aware of this).

We have had a wonderful experience at this clinic. In fact, we were previously at a different clinic and decided to switch because we were not receiving the support we needed. The entire Originelle staff from the receptionists to the andrologists to the clinical director are extremely accessible, friendly, and helpful. You will not be waiting long to have your calls returned or questions answered. We have felt comfortable and well cared for from the beginning of our treatment there, and this is really really important when going through the emotionally and physically taxing journey that is infertility. Thank you, Originelle!!

I wish I could give this doctor and his practice no stars. I would advise anyone who is struggling with fertility issues to stay away, far away! Dr Tan and the medical director were unprofessional, unethical, rude, had no customer service, and run the office like a chaotic circus. Not only was he not prepared for my appointment despite having given him past medical files prior, but he also began asking irrelevant questions that were already answered on his personal intake form a month prior to the session which communicated to me that he didn't even bother to open my file prior to the appointment to review basic information about me, my partner and our medical history. Then, the doctor began asking me about my various blood levels and whether they were “okay”. Shocking. That’s his job to interpret test results; not mine the patient. He was constantly being corrected by his staff. The office manager admitted to the doctor not being properly prepared and giving us the incorrect appointment type (a basic first consultation) however despite that still wanting to charge us 650$ for the appointment. After sending countless emails they finally refunded only half the amount. The infertility process is stressful enough and it saddens me to think of other people wasting their time, money and emotions on an incompetent doctor with bad ethics, bad bedside manners and a disorganized chaotic staff; except for the receptionist who was great. No doubt his office will say that they spent time preparing my file, but they couldn’t even get that right; the file they created had incorrect and incomplete information. Quite scary considering all they had to do was transcribe the information from my prior medical records to their forms. Everyone has their day; Dr. Tan had his long ago.

Dr. Tan and his entire team are simply amazing! They were extremely professional and their personalized care made me and my wife feel very comfortable and confident. We're so grateful to have trusted in the originelle fertility clinic..

If I could give this clinic zero stars, I would. I was 43 when my partner and I started being seen at Originelle. It had another name back then, but it was the same clinic, the same Dr. Tan. Despite knowing that we needed IVF, they strung us along and wasted our time for a year while providing ZERO treatment. Queries as to why IVF had not begun were met with: the doctor will schedule you when he thinks you're ready. When we finally realized we would never get treatment at Originelle and switched to another clinic, we were given the devastating news that at 44, they considered me too old for IVF with my own eggs. Originelle didn't have an age cut-off for treatment, so we hadn't realized that other clinics did. We tried every other clinic in the area, but the response was the same: at 44, our only option was IVF with donor eggs. This was back in 2013 when the Quebec government was willing to fund several IVF cycles. Without that financial assistance, we couldn't afford IVF treatment, so we didn't have the option of trying clinics in the US or abroad where the age cut-off is higher. So, thanks to Originelle, I lost my only chance to have a child with my own eggs... to have a child that is biologically connected to myself and my partner. I will never get over this. They played god with my life and I was the loser. Don't trust them with your dreams.

I switched to Originelle after a truly terrible experience at MUHC. Going into this, you have to understand that clinics such as MUHC are public and therefore there are no fees, but Originelle is not, and you do need to pay for tests, medications, etc. That being said, I would do it 100 times over. Every single time I speak to a member of their team or the physician himself, I am HEARD. People listen to me, answer my questions and concerns and genuinely are interested in finding the best solution for us. They typically always fit me in next day for scans or bloodwork, and have actually advised against certain procedures I am willing to pay for that they truly don't believe will help my particular diagnoses. Stating that there is no need for me to spend money I don't need to. I truly feel like I can trust the staff here, and I always leave smiling. I recommend this clinic to everyone trying to conceive.

My egg freezing journey with OriginElle was simple, easy and personable from Day 1. They are busy (and you may have to hold for a short while if you're phoning) but their administration team always picks up the phone and are available for patient and potential patient questions. Consultations with Dr. Tan were always informative and friendly - he was great at prescribing the right kind of follicle stimulation drugs for my specific case. I had no symptoms during IVF stims at all (just some very minor bloating). The nursing staff and coordinators are also very welcoming. Considering how busy fertility clinics are - all my ultrasounds and blood tests were always on time. Very efficient! I was also happy to learn that all blood tests can be done for an administration fee of $40.00 (you don't need to hop around in the public system trying to get the RAMQ covered ones, which causes more stress to your schedule). May I also note that they have a pharmacy in-house, so patients can get their drugs and the right information right there - no need to fill elsewhere. The actual egg freezing procedure with Dr. Mok was also professional and efficient (I was pretty nervous), but he did a great job. Afterward, I did not end up needing the Tylenol with codeine prescription I had, or even regular strength Tylenol at home. My only symptoms were some bloating and soreness ( to be expected). I understand that each case is different, but It really helps to align with a team that is there for their patients. Thank you OrginElle!

I started my infertility journey in 2019. After many procedures, an IUI and 2 IVFs including one miscarriage I went to Originelle. We started our journey with Dr. Tan in October 2021 and after my 1st IVF we are blessed with a pregnancy. We are now 14 weeks pregnant and we cannot wait to see our little babies. Our experience was smooth and the team was so helpful. We would like to send a special thank you to two amazing women Sanaa and Rabiaa, thank you for you support and professionalism. Thank you Dr. Tan, our dream will see the light because of you. Farah and Ali