Orangetheory Fitness

Great gym, staff and coaches. The workouts really work well for me. I think they are appropriate for any "regular person" trying to get in shape and create some muscular integrity! Well worth the money!

Have been to this location a few times now and really enjoyed it! Just finished a class with coach Lauren, she was awesome. Lots of energy and definitely knew her stuff - playlist was all bangers as well! Definitely going back soon!

My experience with this location has been always positive. The team was very accommodating of the needs and explained me about the various work out options. They took note of my limitations and passed it on to the trainer in my first class. So, I was pleasantly surprised by the level of communication they had as a team. I have called to re-book my classes even an hour before the class and they were able to accommodate it with out giving a hard time about it. As this is a group work out, the expectation is to be on time and I have no complains about it. I love the group work outs, team of coaches and front desk at this location.

I have NEVER walked out of a class until this morning. This is the second time coach Karen has had a rude, unprofessional and off putting attitude with me. Do yourself a favor and get some training from Rachel who is the best coach I have ever had in any OTF studio. I burn on average an additional 200 calories and 16 splat points in her classes. Can not wait to get back to her class after such a horrible experience. Dear, Tam Thank you for reaching out so promptly. I appreciate your care, concern and apology. Lauren, Niev the coaches at Bloor West have been AMAZING !!!! Karen knows what happened and she meant every bit of her snark. In future I just hope she remains professional and motivating so I can learn and continue my health journey in a positive light . Its really about being loyal to an employers mission and Karen seems like she is just not on the same page as OTF.

The staff at this location are extremely friendly and make you feel like family. Coaches are top notch and passionate about what they do, so members know they care and want you to get results. The Orangetheory workouts are science based and developed, not by a random trainer, but a team at Head Office who design the workout and test it rigorously for effectiveness. These workouts are not for bodybuilders and they won't get you "jacked," but if you're looking for a workout that will develop all aspects of your health and fitness efficiently, then this is bar none your best option.

Kudos to Head Coach Rachel at Bloor West. I joined OTF in the beginning of November because of my experience with Rachel during one of my trial classes. Her energy level, effort put into classes, training each of us personally, vocalizing constantly the time left, high spirit, positivity, personalization, etc is so appreciated. Other great coaches too of course. Lost 6 pounds this November and feel better, happy with my investment in Orange Theory.

Excellent place,excellent coaches with too much energy and enthusiasm if you want improve your training or to reach any goals about of fitness go there.

My experience with the class and trainers was great. I really enjoyed that aspect of the membership. The main reason why my review score is low is because they made it impossible for me to cancel my membership. With Orange Theory, you need to cancel 30 days before your next pay instalment. I wanted to have April be my last month and cancel before May. I called to cancel on the 28th of March. The manager was not in and they said they would mark me down for him to call me back in 48 hours. I waited 2 days and did not receive a call. I called back and they stated that I wasn't marked down to receive a call from him. I then ask for them to mark me down for a call again. They did, and 2 days later I still didn't get a call. I waited an extra day just incase they were super busy but didn't receive a call then either. By now, a week has gone by and I have 6 days left to cancel. I called back and spoke to a nice staff member on the phone and explained my situation to her. She was very understanding, but again the manager was in a meeting and would have to call me back in 48 hours. While still frustrated, I agreed. To no surprise I did not get a call. I called back on the 8th of April and tried my luck again. I spoke to a very understanding staff again and she stated that she would leave the manager a VERY URGENT alert for him to call me back. He was not in for work on Friday or Saturday so I should get the call on Sunday. I did not get called on Sunday. I called back Monday and explained my frustration and asked to speak to the manager that has not been calling me back. I was then informed that the manager delegated the task of talking to me and dealing with my cancelation to another staff member. I was then told by the staff member that I would receive a cancellation form via email. I did not receive one in 2 days. It is now the 21st of April and I finally canceled my membership after calling back and receiving my cancellation form. All in all, I had great workouts there and the trainers are great. Just be wary of the manager at this location who doesn't want to do a simple task of returning a call. It could cost you money.