OneTravel.ca
2.2/5
★
based on 8 reviews
Contact OneTravel.ca
| Address : | 7100 Woodbine Ave #406, Markham, ON L3R 5J2, Canada |
| Phone : | 📞 +8 |
| Website : | http://onetravel.ca/ |
| Categories : | |
| City : | R |
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Ammar Shalan on Google
★ ★ ★ ★ ★ Customer service was good. They were able to change my ticket with no issue.
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Raheel Ansari on Google
★ ★ ★ ★ ★ Do not book your tickets through this company. They have refused to let me use my credit & refused to let me speak to their manager/supervisor. I've been on the phone with them for over 3 hours.
I've lost $2000 to this company.
Please save your money and buy your tickets from elsewhere.
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Gillian Sanders on Google
★ ★ ★ ★ ★ The worst. Can Never get a hold of them, there Travel insurances are all lies. I got them then couldn't find info about them so I pretended to buy tickets again and see what info it gave me and right above the confirmation button is a small sentence basically voiding all the insurances after 24 hours.
I've been trying to get in contact with them for weeks and have gotten no reply and no refund.
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Sanaz B on Google
★ ★ ★ ★ ★ There are lots of reliable sites that you can buy tickets from instead. They took my money, even after the flight was cancelled, and when I called to dispute it, I ended up seeing an additional unauthorized charge on my credit card.
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Jayjay. on Google
★ ★ ★ ★ ★ I strongly warn against booking through this site, they are very unprofessional and rude, i booked 3 tickets and 10 mins after i realize one name was incorrect i called and was told that if they are to fix it its going to be $45 and i i want to cancel it will be $25. It took me almost 3 hours to get it fix and i had to pay $24 after speaking to a supervisor. They refuse to transfer the call to a supervisor and at one point hang up on me after being on hold for 25 mins. I would never book on this site again and will NEVER recommend anyone to book.
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Anna Le on Google
★ ★ ★ ★ ★ I don't understand why I have to pay 50$ for choosing to cancel the flight because it's reschedule under the effect of COVID 19. I already lost the service fee that I paid for one travel. It's not my want to cancel. In a situation that I have no choice but canceling it, paying 50$ fee to cancel for one travel is ridiculous.
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Melissa Deanne on Google
★ ★ ★ ★ ★ OneTravel cancelled my booking because there was issues with the return flight to Canada. I accepted a different return flight, but 15 minutes after I thought this was finalized, the Agent called me and told me she couldn't book the flight and had to cancel the entire booking.
I have been tying to get a refund for the entire booking. I sat in the phone queue for hours only to be disconnected. I tried the online chat, I persisted and waited 6 hours (repeatedly disconnected). I finally got through to an agent who bounced me to another department before disconnecting. It seems to be hands off for everyone when they need to issue a refund.
OneTravel cancelled the booking, not me. I was willing to extend the trip if it meant keeping the booking. I can;t seem to chase down the refund THEY owe me for cancelling.
This is my first booking with OneTravel and the experience has been horrible.
... and, I still haven't been able to reach anyone to get the money back for the booking they cancelled. Worst service I've ever experienced.
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Chinonso Udoji on Google
★ ★ ★ ★ ★ Site is very easy to navigate but all flight costs were in USD not CAD. Didn't know until I finished the transactions and got charged for it. The charges were also split into 2 (the airline charge and the agent's charge). Aside these, the website is very easy to use and I didn't have any issues with my flight tickets
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