Niagara Falls Tours - Zoom Tours
4.4/5
★
based on 8 reviews
Contact Niagara Falls Tours - Zoom Tours
| Address : | 215 Carlingview Dr #206, Etobicoke, ON M9W 5X8, Canada |
| Phone : | 📞 +99 |
| Website : | https://www.niagarafallsbustours.ca/ |
| Categories : | |
| City : | W |
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Anuja on Google
★ ★ ★ ★ ★ The tour itself is not bad but the low rating is because the tour guide Fabio was just not understandable and also pretty insulting to the tour customers. He has a thick accent and is barely understandable when he rattles of trivia along the way. Almost everyone on our bus was muttering under their breaths that Fabio was not making any sense because of his accent and speed of talking. He also gets insulting or angry at times for random things and in the course of his moods passes remarks that verge on the insulting side to us on his bus. He took us to places that he thinks are picturesque in his opinion but nobody on our bus thought so and many didn’t even come out of the bus to click pictures. At the end of it all, the Falls were the only happy event of this tour. Fabio needs to fade away from the spotlight as apparently the game today is about being kind, polite, clear and interesting- all of which Fabio might have been at some point of time earlier- but isn’t so anymore. Change the guide and who knows- maybe things might work for the best.
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Rutul Shah on Google
★ ★ ★ ★ ★ Best tour company for Niagara Falls. I went with my family and everyone had a nice time.
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DIANE L on Google
★ ★ ★ ★ ★ Awesome Trip to Niagara Falls on Oct 17. Tour Guide Amir was so wonderful and funny. For sure I will keep taking Trips to Niagara Falls with Zoom Tours.
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Po Sai To on Google
★ ★ ★ ★ ★ Would not recommend for the reasons below:
1. They did not honor the agreed pick-up arrangement at local hotels upon booking and were not apologetic for it.
2. The online booking system had an add-on option for a Hornblower, despite it is not operating on certain dates. They did not make an effort to disclose that it would be changed to the Journey Behind the Falls until we are at the entrance to that attraction. The price difference was not disclosed and we were not given the option for a refund instead of joining that activity by default.
Most importantly, they did not take the above concern seriously and my complaint email sent over a week ago was completely ignored. So if you can join a tour organized by this company if it goes well, if it doesn't, you can safely assume that your concern would be ignored by them and they simply do not care about customer experience. I would like to think giving them over a week is plenty for them to give me an appropriate response but clearly they were not interested.
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Piros R on Google
★ ★ ★ ★ ★ Amazing Tour to Niagara Falls with Zoom Tours from Toronto. We were picked up on time from our Hotel in Toronto. We did some major attractions at Niagara Falls including Journey behind the Falls, Niagara-on-the-Lake, Whirlpool Rapids, Skylon Tower, Souvenir stop, and Great Dinner at Fallsview Restaurant over looking the Falls. Very much appreciated making our great tour of Niagara. We received five star service from our tour guide.
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Shahid Raj on Google
★ ★ ★ ★ ★ Zoom Tours Awesome! They provide best in class service for Niagara falls tours. Their guide is knowledgeable and very accommodating
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Saiyed Kamraan on Google
★ ★ ★ ★ ★ 10/10 Had best tour experience. I booked my tour from Toronto to Niagara Falls. It was an amazing! Tour guide was punctual and was very generous and kind. Would suggest the readers to book with Zoom tours for an amazing experience with family and friends
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Asif q Khan on Google
★ ★ ★ ★ ★ Zoom tours helped us of Pak Pioneer Seniors club. They took us from Mississauga to Toronto Royal Ontario Museum ROM. Later we went to Gerrard st for Lunch at King Karhai and they show around harbour front.
Driver Vincent was very professional, nice and skill full driver.
We all enjoyed very much.
Bus was very nice clean from inside.
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