Newprint

Name: Newprint
Address: 2450 Lancaster Rd, Ottawa, ON K1B 5N3, Canada, B, Canada

3.4/5 ★ based on 8 reviews

Contact Newprint

Address :	2450 Lancaster Rd, Ottawa, ON K1B 5N3, Canada
Phone :	📞 +78
Website :	http://www.newprint.ca/
Categories :	Graphic designer , Print shop , Commercial printer , Custom label printer , Packaging company ,
City :	B

2450 Lancaster Rd, Ottawa, ON K1B 5N3, Canada

Best Print shop in Canada

J	Jacob McComber on Google ★ ★ ★ ★ ★ Bought UPS shipping but they shipped with Canpar and lost my package. Then did not offer to reprint and send it again but offered me 50% store credit of the original purchase. Likely one of the worst experiences with a printing company I have ever had.
J	John on Google ★ ★ ★ ★ ★ This company sends you half of what you ordered and then doesn't compensate you for what they didn't send.
G	Gina A. Csiffary on Google ★ ★ ★ ★ ★ Based on my experience today, they want my business, they are trying to make my project go through in time and they have a pretty cool tool to use for creating custom packaging. Not the cheapest out there, but also certainly not the most expensive!! Custom stuff is just pricey generally. Happy to keep it local!
J	James Antinozzi on Google ★ ★ ★ ★ ★ Wow, this was an unpleasant experience. First order came through ok but the folds were bad on a 3rd of our product. When I reached out to support, they ghosted me, I couldn't get through for weeks. Finally after calling, they agreed to "re-do" the faulty ones if I sent back the bad ones. Well all they did was trim the bad folds, which resulted in an off-centre artwork. Even worse, they came back smudged and damaged! The amateurism and poor customer service is off the charts.
H	Hélène Jarukas on Google ★ ★ ★ ★ ★ I experienced some delay before my order was shipped. Then, my order was delivered trough Canpar instead of Canada post, and package get lost. However, client service was very responsive. My order was reprint and shipped through Canada post the very same dayl. Also, nice quality at a fair price. So, overall a nice experience. I will buy again from Newprint.
J	Jennifer Henderson on Google ★ ★ ★ ★ ★ Very unfortunate experience. Expensive, longer production time than anticipated and terrible quality - the black ink doesn't even coat the card. I emailed the company numerous times about wanting to return the cards, no response.
J	Julia D on Google ★ ★ ★ ★ ★ Ordered 10,000 boxes for my company and they were ready within a very reasonable timeframe. I came from Montreal to pick them up and everyone was very kind upon my arrival. I dealt with a few people and they were all very helpful and accommodating, especially Dorde! Very happy with final product. Thank you again for bringing my vision to life!
I	Ivan Di Capua on Google ★ ★ ★ ★ ★ I loved the website and how easy it was to order from it, and the quality of the flyers I ordered was great. I had paid an extra to have my flyers plastic wrapped, but when I received them they were simply kept together by elastics (and, unfortunately, several flyers were loose on the box and got damaged in transport). I reached out to their customer service to let them know of the error, and asked to be refunded for the extra charge I had paid. I got a reply right away, which was very professional, informing me that they had added a $8 coupon on my account. The fee I had paid for the shrink wrap was $22, so I was not sure why I would only get $8. I also wanted my money credited back on my credit card. So I emailed them back, and that's when they started ghosting me. I had to follow up 2 times to have an answer, finally they said they added another coupon of $15 to the account, and said that unfortunately they have no way to credit to the original credit card. The $15 coupon was never applied to my account, I have followed up several times, but no one is answering. To me, this is plain bad service. I wanted to encourage local instead of going with a big company like Vistaprint (which, by the way, is more cost effective and offers infinite more products and options), but I guess Newprint.ca doesn't really care about new customers.