New Ocean King - Winnipeg

delicious food and great service

I can not even rate this as a one, but I had to pick one. I normally do not rate my experiences on here, but this one, I have to. We placed our order for pick up at 6pm. They told us our order would be ready at 730. I got there at 730 to pick up my order and low and behold it was not ready. That, I can understand due to the state that we are in right now - due to Covid-19, and it being Mother's Day. I waited patiently for a 1/2 hour for them to even acknowledge my presence. There was a gentleman and his daughter there before me, that had placed their order at 5pm. One of the girls that worked there finally came out front and asked everyone for their phone number. I continued to wait. The gentleman asked the girl three times how long would his order be, each time he asked, she asked for his phone number again. Each time she never actually came back to give him a response. Another one of the girls that work there acknowledged all of us again, and kept asking for phone numbers. I finally stopped her, and asked the status of our order, and reminded her that the man in front of me had asked three times about the status of his order - and that they never actually gave him an answer. They finally told him at around 815pm that there was a mix up with the orders and that they were working on it. His daughter had nicely asked the girl to talk to her manager to see if they could get some sort of discount. I continued to wait, at 825pm they called out the gentleman's phone number and told them that his order was ready. As he was paying for his order they applied a whopping $8 dollar discount for the trouble. Now, looking at the size of the order, it appeared that it must have cost him at least $100. I would have to think after waiting for nearly 3.5 hours for the order, there would be a little more of a discount than that, and to top it off, all the owner/manger could manage to say was, "Do you want to come and try and cook back here?" At this point, I was getting extremely impatient. I walked up to 3 large bags of food that they had sat on one the tables at the front. They had been sitting there for about 15 minutes. It so happens that one of them was my order. "Finally!" I think to myself ..... I can get out of this nightmare, take this home to my hungry family, and eat my supper. So, I go home, set everything on the table and we start dishing out the food. The meat in everything we ordered was "slimy" - is the best way to describe it - the ginger beef, the chicken on the chicken chow mein, and even the chicken balls. Everything tasted bland. Because our order was over 60 dollars we were entitled for a free dish - some kind of a spicy chicken dish - which we did not get. Last, but not least, as you can see from the picture below, look close, there was a black hair that was baked right in the dough of the chicken ball. I have worked in the customer service industry for a very long time. I understand we are going through difficult times right now. It was super busy because of Mother's Day, and we are all learning new ways of how to do things. What I am most disappointed about was the lack of customer service. There are a number of simple things they could have done to help this matter. They could have called their customers and explained to them that they got a little overwhelmed and that there would be a delay. They could have offered a small discount for the people that were waiting for an hour or more in their lobby, instead of the customer having to ask for a discount, and giving the response of "Do you want to come and try and cook back here?!" Needless to say, they have lost my business, which is unfortunate because we have been there a few times before (when the previous owners were there) and it was always an awesome experience. Very sad, and disappointing.

One of my favourite restaurant. Excellent food,Big portions. Would strong recommend.

Ordered for the first time tonight and the food was great! The winner was the breaded veal. It was the best we’ve ever had. Merry Christmas and thanks again!

Great quality Chinese food and good prices. Will order from here again and recommend to my friends.

wow.!!!..Very delicious food!!Everything was great and the portions were generous, very nice service!!will definitely order again!

First time ordered. Was very impressed... Flavorful , big portions, will definately be my new Chinese take out. ?????

Ordered for the first time tonight and the food was great! The soup was very delicious.It was the best we’ve ever had. Happy Chinese New Year and thanks again!