National Bank
3/5
★
based on 8 reviews
Contact National Bank
| Address : | 780 Baseline Rd, Ottawa, ON K2C 3V8, Canada |
| Phone : | 📞 +797 |
| Website : | https://locator.nbc.ca/branch/national-bank/780-baseline-road-ottawa/ |
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| City : | C |
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J L on Google
★ ★ ★ ★ ★ I had appointment today to open up a new account with National Bank, as a first time customer I can say i was very pleased with the customer service. As i waited for my appointment inside the branch I had multiple different employees ask me if there was anything they could help me with and they were all extremely nice. The advisor who helped me get my account opened up was extremely helpful and very knowledgeable. He was able to help me with everything i wanted to do as well as answer all of the questions I had.
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Karen “KBM” BM on Google
★ ★ ★ ★ ★ This is a small bank that is more about personal basic service than a one stop shop. Keep that in mimd, as it is not like some of the bigger banks where you can walk in and out with your product or service in under 10 minutes. With that said, you do get a personalized experience where they call you by name and can predict your needs. The staff at the Baseline location are great and work hard to make sure you get what you need. They are the ultimate multi-taskers.
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Ehsan Goodarzi Rad on Google
★ ★ ★ ★ ★ Terrible and irresponsible bank services. No one takes responsibility for anything.
I had a request which was vital for me but they made a mistake and they didn’t accept the consequences of their job and at the end they built a reason and shoot the problem in my side.
There are some advisors there which do not care about the customer.
I am gonna make a complaint about their service and I hope I can be successful.
I do not suggest them to anybody.
Awful awful awful and useless
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Sandra Yilmaz on Google
★ ★ ★ ★ ★ In office service is excellent. People are very helpful. However, in these days where in person visits to places are discouraged, the National Bank of Canada needs to improve its channels of contact. No one seems to answer the local telephone, the robotic answering service does not seem to understand names, the main line to National Bank of Canada has extreme waiting times. While I noticed a review answer saying to contact by messenger, there is no messenger button to contact for the local branch. I am trying for the second day to get a call back
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gita nayeri on Google
★ ★ ★ ★ ★ Mary Grace came to our rescue when we could not get a hold of our mortgage specialist, no matter how hard we tried!!!.
Mary Grace went above and beyond the call of duty to help us! I am very pleased with her service as she is courteous, attentive, professional and engaged. Bravo NBC for hiring her and pls recognize her as she is truly one of a kind!
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Ghadeer on Google
★ ★ ★ ★ ★ I understand that this is hard time we all are facing, but yelling at the customers is not an option! This is unacceptable!! And I am talking about the a specific worker, she was yelling at my dad on the phone. But the manager of customer service her name "Mary grace" was so polite, kind and respectful. She immediately fixed the problem and apologize to my dad and to us. Thank you so much for this service
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Maher Lutf on Google
★ ★ ★ ★ ★ I am very concerned about this bank.
I paid my loan 10 days ago and I am supposed to receive an email and I didn't then I called 5 days ago and still no solution, I feel like they don't care about this by the way I am supposed to pay this loan by 5 years from now.
I really would like to thank Mary Grace because she helped me to get through my problem and she was kind and respectful. Sometimes these people can change your perspective to anything.
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Luis Rivas on Google
★ ★ ★ ★ ★ Branch Director, Mary Grace and her staff went above and beyond for me. I recently had a change to my account and the service felt like white glove, 5 Star attention. In a day in age where businesses push you towards 'online' or email, I actually felt like an appreciated human customer. I felt refreshed and respected.
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