MVS Canada
3.8/5
★
based on 8 reviews
Contact MVS Canada
| Address : | 8686 Saint Denis St, Montreal, Quebec H2P 2H4, Canada |
| Phone : | 📞 +888777 |
| Website : | http://www.mvscanada.ca/car-shipping/montreal-car-shipping/ |
| Categories : | |
| City : | P |
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Ravi Lala on Google
★ ★ ★ ★ ★ Dear MVS Canada,
MVS Canada lost keys to my Acura MDX and despite repeated pleas to fix the key professionally, MVS Canada decided to go with a “Band-Aid” fix and shipped my vehicle. The answer I received to my question was that I am being overly concerned about my keys when professionals are fixing the issue. I trusted MVS Canada and this proved to be a grave mistake. I was not contacted about the loss of keys until I called to find out about the extremely long delay. MVS Canada simply gave a key that does not have a remote start. I have been constantly reaching out to you and MVS Canada is ignoring my emails.
1)Why are you not taking the responsibility for your own mistake? Why did you lose my key? No one misplaces the key intentionally, I can understand that. But, why are you not fixing my key the right way? Any reputed business would accept its own mistakes honestly.
2)I have been asking the same question by email and through reviews. I am not getting any relevant answers. I paid a lot of money for my MDX. I am not able to use the car the way I wanted due to the mistakes of MVS Canada. How are you going to compensate for all my struggles that are created by MVS Canada?
I request the owners or the managers of MVS Canada to address my issue. I just want my car to be restored to the condition that it was when MVS Canada took possession of my vehicle. I seriously do not think that this is an outrageous request. I entered in to a contract with MVS Canada to ship my vehicle. Not to cause me undue stress by losing my key and refusing proper service. Please help!
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Roman Granite on Google
★ ★ ★ ★ ★ Impeccable service. I was very concerned about having my 2008 corvette z06 transported from Alberta to Montreal, contacted a few companies I felt more comfortable dealing with nick who was very professional & helpful & suggested I should only have it done in an enclosed trailer due to it being very low. Even though it’s more expensive than the open trailer it was worth the extra money to have a piece of mind.
My car was picked up within 24hrs of placing the order & delivered to me in 10 days.
The driver was very nice and very careful at loading and unloading the car.
Couldn’t have been more happier with the overall transaction.
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Ravi Lala on Google
★ ★ ★ ★ ★ Dear Owners of MVS Canada,
You asked me to be patient while you figure out a solution for my problem. I received an email from MVS Canada today making no substantial effort to resolve the issue. I highlighted the outstanding issues below
1)MVS Canada lost my car keys: In an email MVS Canada indirectly indicated that they are not going to replace my keys. MVS Canada is not accepting the responsibility after misplacing my keys.
2)My car is vulnerable for theft: If someone gains access to my lost key, they could steal my car. MVS Canada has no explanation to this question. MVS Canada representatives are conveniently ignoring this point in my emails and phone calls
3)Ignored my pleas for help: As soon as I was notified about MVS Canada losing my keys, I called multiple times to indicate that the car has remote start and the repair work must be done properly at an Acura Dealership. I also specifically told MVS Canada that my town does not have an Acura dealership. MVS Canada ignored my pleas and simply made a Band-Aid fix to the problem.
4)I am not sure why I am left to bear the cost of MVS Canada’s mistakes? I just want MVS Canada to accept responsibility and fix keys to my car.
If you are the owners of MVS Canada, I request you to address my issues immediately. I am sure MVS Canada prides itself in offering exceptional customer service. Please resolve my issues to prove that MVS Canada does not leave its customers stranded, especially when the mistake lies with MVS Canada. I just want my car to be restored to the condition that it was when I left it with MVS Canada. Please help! Thank you.
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Rainer Wellige on Google
★ ★ ★ ★ ★ I was looking to get my car shipped from BC to Montreal and since I never had done this before, I tried to research as much as I could. I based my decision on reviews and interactions I had with the various transport providers.
I did chose MVS and am so glad I did, mainly because their staff was super responsive, knowledgeable and very friendly (I dealt with Nick).
I opted for the covered transport which was more expensive but what an amazing service. The car had been protected by MVS with plastic sheet inside and outside the car. The drivers drove professional equipment made for high end cars and after a long trip my car arrived super clean and had no issues.
The tracking kept me informed but could be improved since it is only updated every few days or so. However the MVS crew was super responsive and helpful each time I contacted them to get an update.
I hope this review will help anyone being in a similar situation I was in - which is not knowing what transport service to choose; shipping your car is nerve wrecking and not cheap. I highly recommend MVS based on my experience.
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Michael Kawall on Google
★ ★ ★ ★ ★ Purchased a car from Alberta and had it shipped to Quebec. It arrived within two weeks without a scratch. I chose the enclosed trailer option and it was not much more in cost than competing companies that was quoted with an open trailer. Fair prices and great communication from the drivers. Very satisfied with the service. Thank you Nick and both drivers for taking care of my vehicle delivery!
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Maraton Winner on Google
★ ★ ★ ★ ★ So we shipped our car with this company from Winnipeg to Ottawa paying 1450!!. First of all it took forever until we received our car. Second they damaged our brand new car so bad estimated repair about 4000$, and back and forth email until they accept to repair, I had to take 3 times leave until now and loose bucks ( and more 2 times to drop and pick up the car) to give them 2 estimate and they choose cheaper one ( ridiculous and selfish of them), and the worst they don't provide u a car rental during repair!!! So go and pay another 700$ for that. Please save your nerve and money and go with a reputed company not this money-oriented business. Our car price with this damage dropped significantly and they'd ontario just care, no compensation.
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Ranuka Jinadasa on Google
★ ★ ★ ★ ★ Took a month to deliver the vehicle even though it was supposed to be 2 weeks at the time of quoting the service. The call center was less than useful. I had to keep renting cars in the mean time while I waited for it to be delivered. The team seemed to have no sense of urgency and no updates were provided (even though they were promised) and I was supremely disappointed.
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Theodore Martinez on Google
★ ★ ★ ★ ★ Very easy and fast transaction online.they also have affordable rates. No damage to my car. You are updated regularly. All in all for me their service is perfect. Thank you MVS
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