Mosaic Funeral, Cremation & Cemetery Services - Winnipeg

Had a great experience with the staff and people at Mosaic. Felt like a family atmosphere

Prompt and knowledgeable pre-planning service provided by Darin, with the most competitive DCS price I found. Nice facilities with easy parking. Highly recommend them.

Staff was very rude and not compassionate at all. Its already a hard enough time as it is, to have staff treat you horribly is unacceptable. They're now leaving their own 5 star reviews..

Unprofessional, RUDE, horrible staff. Please, save your family during a difficult time & use another funeral service in Wpg. UPDATE: They flagged my review to say I am not a customer (to clarify, I am not, thank goodness, but a family friend had used their service & had a horrible experience that I witnessed & am able to review on that alone) but their 2 recent five star review's are from THEIR FAMILY. A simple Facebook search of their names can tell you that. So if you're going to flag my review take down your family's 5 star reviews!!! Goes to show how they run this place. UPDATE UPDATE (hehe): isn’t it weird how they keep getting tons of good reviews all on the same day? That’s not SUSPICIOUS AT ALL. But please let’s talk about “real reviews”

I have referred many of my close friends and family to this funeral home over the last decade. Nothing but great service, especially catering towards but not limited to the Filipino community. Darin and Zeny have always been extremely accommodating, especially during times of need when families are hurting the most. What I appreciate the most is the transparency they provide in what you will be receiving with your funeral services in terms of pricing and as well as the overall process from start to finish. I have never had any family or friends complain to me, which is one of the reasons why I don't hesitate to refer my people to Mosaic. Despite the COVID-19 pandemic and especially with restrictions constantly changing, the team there strives to provide the best service possible, with the limited resources that they may have during these tough times. Five Stars!

We used this service twice this year. Earlier this year my grandma had passed away and just recently my grandpa. I am extremely disappointed in how my family was treated by one of their employees. All we had asked is that we received updates on when my grandpa was going to be cremated because we wanted to be there and wanted to plan ahead. Marivic let us know she would call us and update us but we never received calls back. When we would call her she sounded extremely annoyed and the tone in her voice when she spoke to my auntie was highly disrespectful. When my grandma had passed away we wanted to do a church service and asked if they could set that up for us, Marivic said that churches weren't doing services and they were very difficult to set up because of covid. Us not knowing any better we believed her but later visited that church and spoke with the priest saying it was a shame we couldn't do a church service. He was VERY surprised by this and said, I don't know why they would have said that because we are having them. So basically we were denied a church service for my grandmother because of that. Now when my grandpa had recently passed away we contacted the church directly so we could plan that ourselves. Believe it or not, there were A LOT more things that I will not mention on here that happened to us during this process that I am very upset about. I am writing this review today because I do not want ANYONE to ever experience this kind of service especially during a time like this. I understand that everyone has a bad day and everyone goes through things but in this line of business, professionalism and sympathy is needed. I will never recommend anyone I know to go here because instead of thinking and mourning our losses we are left we anger and disappointment. I spoke with the owner about this and at first had seemed very sympathetic and apologetic but later called my auntie and was justifying the actions of his employee. I am not surprised by this but I really hope that this business does better and treats people with respect in the future so that no one else has to go through what my family went through. **UPDATE: I spoke with my auntie about the conversation you had with her after I had initially called you. She said all you basically did was justify all of Marivic's rude and unprofessional behaviour by saying how you know filipinos, they're always joking, maybe she was joking. Which is absolutely disgusting because I didn't know that this is was the type of occasion to be making jokes with those who are grieving. Also, about how you said Marivic was having a bad personal week and how it's not an excuse (you also said this to me over the phone as well), which 100% it isn't, but that shouldn't been even been boughten because don't you think MY family was having a bad week after losing 2 people in the last 5 months and then having to deal with your rude staff on top of that. I know this is a family owned business so I didn't except much that's why I am spreading the word about my bad experience to save others from going through the same thing. The bad reviews that followed mine are not fake, they may not be customers but they have heard in full detail about the experience I went through and they are not happy. That's the thing about having a bad experience, that news spreads fast. So no thank you, I will not be contacting you any further after this just so I can hear the reasons why Marivic can't treat others with respect and be professional.**

Mosaic helped my family with my Grandma and Grandpa's passing, as well as many other family members and close friends we have referred. They've always been amazing and provided impeccable customer service. I would highly recommend using Mosaic, and will never hesitate to refer Mosaic to others who require their service

I called requesting information on their services as my father is currently receiving comfort care. The man who answered the phone (I did not get a name) asked if this was for pre-planning and I repeated my father was receiving comfort care. He told me to call Monday (I called Thursday). I asked if my appointment would be Monday and they curtly said they were booking for Wednesday or Thursday. No condolences, no asking my name, nothing - just 'call back.' In the funeral business, customer service and compassion is key. If they can't even answer the phone in a polite manner and can speak to grieving families in such a dismissive tone, why would I ever trust them with the funeral of a loved in? If I could zero stars I would because of the negative experience.