Montreal Heart Institute

The admin staff is incompetant. Diane Zghaib and Sylvie Mireault in the HR department are unfair when it comes to screening candidates for job openings. They continuously ignored my emails. Discusting and a bad reflexion of the MHI

Excellent staff. Upon my arrival Kate, wonderful nurse to me in and took excellent care. All staff may I say have also a great sense of humour. They put you at ease immediately. Can’t say enough. Thank you!!

Left 5 messages for a call back to book a follow up for my husband. He was due for a follow up with internist Dr. Perusse in July, no one called. His meds were only prescribed for 6 months and now they are finished. The pharmacist at Jean Coutu as well called the hospital for a follow up and they gave the pharmacist attitude because she was calling on a Saturday, they said we see a note for follow up in July but they forgot, they gave her a number for me to call back on the Monday. I called the number on the Monday and got attitude as well and they transferred to this doctor's secretary, another voicemail box, left yet another a voice message and still no call back!! Do we show up in person?? Unacceptable!!

This place takes forever to get ahold of them. So many people have died before they got their appointment here. I hope I won’t be one of them…

The lady told my mom why she wear a hijab. My mon told her its her religion. The lady says maybe in your country but not in mine!!!?

Bad experience during my heart surgery, most of them (including nurses) can sometimes only communicate in French and this is really hard for English speaking patients. Naturally nurses cannot explain properly in english what they are doing / giving to you!! I know this is a common scenario in Quebec, but as a health institution, absolutely not acceptable. Also I left couple of messages to followups with doctor, I don't know why no one replied back! Might be because of English message they don't understand !!! Don't take it light, a heart patient could require advice from the doctor after surgery anytime and this is a responsibility for the institution to call back.I called the ext 2522 and its always goes to voice message to left messages but no one replied back! Royal Victoria is far more better than this. Not recommend this hospital until you have no options left! Two stars from me only for doctors, they are good fortunately.

I cannot say enough about Dr. Lena Rivard....she literally saved my life. I have lived with arrhythmia my whole life, but in 2012 I suffered from life-threatening tachycardia. Dr. Rivard performed the 1st procedure on me, which works in 90% of cases like mine, but sadly, I fell in the 10% for whom it did not work. I had to have a 2nd procedure, which was relatively new at the time...Dr. Rivard explained very clearly what the risks were, as well as why she felt I was a candidate and I trusted her implicitly! Ultimately, after zapping me a record 47 times, she was able to eliminate my tachycardia and saved my life! I am followed every year to make sure that my health remains stable. Recently, I contacted her with concerns about my Father's health. Although it was not her area of expertise, she referred us to the members of her team that were specialized in that area. At 82 years (young), my father received a triple bypass and valve replacement that enabled him to continue living his best, most active life! Dr. Rivard is an incredibly competent, caring, compassionate surgeon. If you are lucky enough to be her patient, you are in extremely capable hands! I have read some negative reviews about the staff at the hospital... I spent 3 weeks there and my Dad was there for a month. I found the staff to be extremely competent, caring and friendly. Hospital environments have been extremely difficult during covid, but I applaud the professionalism of the staff at the ICM

This hospital is a joke. I have been waiting for an urgent surgery for almost 6 months now. I have no idea how this hospital works. But this is unbelievable. I had to go to an emergency, because I wasn't feeling well. I saw three different doctors, they all said the same thing, it's an unusually long wait for a heart surgery. And yet I'm still waiting. And my condition is getting worse. I would love to know how their system works if they have any system at all. Who goes first? Obviously not an urgent case. But to be honest I don't even know if I want to have a surgery at this place after this . How can I trust this place with my life now? And to the person who answers the comments with the same line. Please don't even bother. That won't help me.