MedPro Respiratory Care

Name: MedPro Respiratory Care
Address: 1847 W Broadway #200, Vancouver, BC V6J 1Y5, Canada, J, Canada

3.4/5 ★ based on 8 reviews

Contact MedPro Respiratory Care

Address :	1847 W Broadway #200, Vancouver, BC V6J 1Y5, Canada
Phone :	📞 +888
Website :	http://www.medprorespiratory.com/
Categories :	Medical equipment supplier , Health ,
City :	J

1847 W Broadway #200, Vancouver, BC V6J 1Y5, Canada

Best Medical equipment supplier in Canada

A	Anwar Ansari on Google ★ ★ ★ ★ ★ Completely unprofessional, they don't know what they are doing. There were two "Doctors" or medical "Professionals" at the clinic; they offloaded NOT downloaded the data off my SD Card and then were unable to view it on their laptop, they somehow wiped the data off my SD card which resulted in the loss of 1 year's' worth of my sleep data. I cannot believe these people are medical professionals. It was amateur hour at the clinic with them trying to figure out the sleep apnea analysis software and then realizing they destroyed a year's worth of my sleep data. TOTALLY UNRECOVERABLE !!! 1 YEAR'S WORTH of DATA GONE !!!
D	Derek G. on Google ★ ★ ★ ★ ★ I recently found out that I have sleep apnea and I was referred to MedPro on West Broadway. I met with Mary Brosseuk who was absolutely amazing! Other than my own GP, I can't remember the last time I was so impressed by a medical professional. It's really refreshing to deal with someone who has so much passion for what they do. I learned a great deal from Mary in my time there. She was incredibly efficient and managed to pack in so much information in a relatively short span of time, but at no point did I feel rushed. I really felt like I could feel free to ask as many questions as I needed to, and I did. It was obviously important to Mary to ensure that I left there fully knowledgeable about the condition and about my options. It was also impressive to realize that this is a person who has a lot of clients, and yet she took no short cuts in providing me the info I needed. Her energy and enthusiasm for her work is wonderful. I also really appreciated the fact that she's caring, compassionate and a great listener. So, if you're reading this, Mary, please know that you made a huge difference to me that day and I can't thank you enough. It turned out that I was a good candidate for the dental appliance which works like a charm. If I had had to go the CPAP route, I know I would have been in great hands with Mary but fortunately the appliance is doing the trick. No more snoring and no more apneas. Phew. My sincerest thanks.
M	Michele Farquharson on Google ★ ★ ★ ★ ★ I was extremely happy with the assistance that I received from Vancouver MedPro. Because of COVID, Cassandra advised via texting, phone calls and email. She was very knowledgeable and the follow up was unexpected, but greatly appreciated.
A	Anita CH Chan on Google ★ ★ ★ ★ ★ I was refer by my family doctor, then I contacted them for appointment. I was asked to fill out the questionnaires and send it back to them. she also send me an email to confirm my HSAT TEST on 20th Oct 2020 at 10:00am When I arrive their office, the receptionist told me to pick up a small package (the test machine) then return tomorrow by 4pm. I told her again i am here for the HSAT TEST appointment. She said due to Covid 19, there is no appointment. I was shock and surprise, I received the appointment email is on 10th Sep, 2020 which is more than 6 months Covid hits B.C. I told her I wasn't told only pick up and not appointment. She keep asking me did I watch the link. I said "Yes". The cartoon video for introducing the testing. She ask me to follow the cartoon to do the test. I was extremely upset and disappointed this company's service. 1. they ask me to fill the form and rating for myself in some part, some questions are so uncertain... 2. they ask me to set up the test for myself and they will monitor it. How can i trust them and i don't even know if i place the machine correctly. 3. If I do everything on my own, i can buy the machine online too. 4. All i need is service and confidence. 5. Their excuse is due to Covid their is no personal contact, but we can to on line to do the appointment. 6. I feel Medpro only want to sell the machine, no service at all. so sad and disappointed. I have cancelled all the appointment and will find another company.
D	Dustin Schwartz on Google ★ ★ ★ ★ ★ I struggled with sleep apnea for years and finally decided do something about it. My doctor sent me to MedPro and I was happy he did. They promptly got a hold of me and even during covid-19 continued to communicate and set up times that worked for me to meet in person. During my trial I was constantly in communication with their staff via text. They kept in touch regularly and quickly responded to any questions I had. They did all the paperwork to get me pre-approved through my insurance so the claim process for me was painless. If you think you have sleep apnea (or your partner thinks you do) do yourself a favour and get tested. MedPro is a great place to get started on that journey.
C	Cynda Yeasting on Google ★ ★ ★ ★ ★ I have been a client of MedPro for about the past 4 years. From day one I have had great care. Even more so since COVID happened. My second CPAP machine which was purchased shortly before COVID, was not working properly. The representative that I spoke to, took the initiative to bring this to the attention of her manager Amanda Weber. Ms. Weber intervened and I had a new replacement unit in less than a month. She went above and beyond in that she made arrangements so I would not have to travel by transit to drop off the faulty CPAP machine. I moved to Coquitlam from the West End earlier this year and despite being so far away from the location, I stayed because of the customer service. This recent experience just reinforces my decision to stay.
P	Peter Makowichuk on Google ★ ★ ★ ★ ★ Been with them 2.5 years only bright light is my personal rep that I can call anytime, John on the island. As for the company, communication from hospital and home oxygen care goes completely to the wayside, they give medpro recommendations as to new prescription for oxygen and it's wasted effort! After complaining to Medpro in Victoria no apologies, no acceptance of responsibility! Here I am writing a review.
F	Fiona Jor on Google ★ ★ ★ ★ ★ Yesterday (July 9, 2021) I received a letter in the post from MedPro detailing the recall of the Phillips dreamstation 1 and the toxic gases it emits from the first moment you plug it in. That is a full 25 days after the recall was announced on June 14. MedPro allowed all its clients to sleep with this poison every night for 25 nights, blissfully unaware. Cynically, they dated the letter June 28, while posting it a full 10 days later on July 8th (as stamped on my envelope). They could have emailed us within a few days, or even on the 28th of June when they claim to have drafted the letter, but they chose not to. Coastal Sleep notified my friend regarding the recall via email on June 25th. It’s a disgrace that Medpro waited almost a month! Patients/ clients deserve so much better. You are on your own people. I don’t blame the employees, obviously the rot starts at the top.