Medicentres Family Care Clinics

Even if you book an appointment you end up waiting over half an hour past your appointment just for your doctor to rush you out as fast as humanly possible. The doctors are an absolute disgrace as well. I went in with covid like symptoms with a negative covid test and after writing down the WRONG SYMPTOMS and ordering very rutamentary testing, they then kicked me out refusing to do anymore testing when it came back normal. Also had to wait 45 minutes just for him to tell me everything was normal.Absolute disgrace to even call these people doctors. You'd be better off going and asking a breatharian for medical advice.

They either do not answer the phone or they answer and put you on hold for 45 minutes just to book an appointment. Once your appointment is booked, they call to postpone your appointment by days or even weeks. This has happened to me 3 times. Is my health completely unimportant to my doctor? This is not doing "no harm;" it's threatening my mental health in addition to my physical health. This isn't a one off; this is their regular business practice. It's disgusting - you're supposed to be helping people!

Honestly, I don’t understand why to book an appointment if staff is not able to manage their time properly. My son was waiting to see a doctor longer than one hour over his booked time, and people who came in later than us were invited in before us. I would never come back here again and definitely would not recommend this place to other patients.

I had an absolutely awful, traumatizing, and very discouraging visit at this clinic location recently. I have a 3 year old with emotional dysregulation and behavioral challenges, so both my husband and I need to take him to an appointment/doctor together away from our work obligations and prepare him for it. We arrived 40 minutes before closing whereby the wait time on the website said "5 minutes". When I showed up there was 1 person in the waiting room and no cars outside in the parking lot, and when I went in register my child whom was finally in agreement to attend, the first personnel at the reception, Shaheed I believe his name was, said they were no longer accepting patients, although there was still 40 minutes prior to closing and all we required was a lab requisition recommended by his Child Mental Health agency to assist in ruling out causes of his behavioral challenges/emotional dysregulation. At this time Shaheed was reluctantly commencing registering my child whereby a second reception personnel came out whom very, very loudly and rudely stated they would not be accepting my child and that we could find another clinic. I mentioned to her that Shaheed had commenced intake and explained the situation about the challenge it is to get my child to the physician and the mere nature of the request to the physician, whereby she very humiliatingly stated "we are not taking anymore patients, and if you have a problem with it then my name is Zoe and you can complain". I mentioned again the sign on the door stated closing was in 40 minutes and the website still stated 5 minute wait time and my child's situation, whereby she responded "that's nice, we are not taking anymore patients". I asked if there was someone else I could speak to discuss my concern, whereby she said "no, goodbye". On my way out I indicated I would be filing a complaint as I believe it was discriminatory against my child with behavioral and emotional challenges to disregard his needs in addition to being entirely neglectful, and as we were leaving I had to tell my child they could not take us whom became so distressed and upset and they just watched as my child left dehumanized and disregarded in distressing tears. No one should ever submit themselves to such an inhumane clinic and working in health care myself, this is never, ever okay to do and I would say my child as a result of the circumstance suffered serious harm which is reportable as abuse. We could not get my child to agree to another appointment as he was so devastated and discouraged by the experience, however, used Telus Health MyCare whom were so supportive and provided us with what we needed within 5 minutes. So thank you, Medicentre, for assisting us to find another medical platform that embodies the principles of health promotion, illness prevention, and safe, competent, ethical, and compassionate care and abides by the physician's oath to "first, do no harm".

Unreal! I need to find a new doctor! Every time I book an appointment I end up waiting 40, 50 mins, even an hour! I'm currently sitting in a room waiting for my doctor at 12:19 and my appointment was for 11:40. They need to learn to manage their time better, my time is worth more than just sitting here for no reason. Then on top of that factor, everytime I come here, Dr . Ian Johnston, barely makes eye contact with you, and just rushes you out the door. He does not give the feeling that he cares about his patients. This is the last stray with this medical center. I will be looking for another doctor and location for next time I need to see a doctor. Highly recommended staying away from this place if at all possible!

This centre is joke. Over the past 3 years, i have gone there for myself, and for my son who is 6. Every time it was either we are not accepting patients now. Every time, there was a least an hour before closing. Went there today and was told the same thing, couldnt look at us. Pathetic excuse for a medical clinic.

I’ve been a patient since 2014 and have always appreciated the care I get and the service of the support staff. Prior to COVID you couldn’t make an appointment however at this point they are offering appointments in addition to walk-ins.

I came to this clinic for the first time as a walk-in patient. They average 1 patient every 30 minutes. At one point I was the only patient in the clinic, with the sign stating two doctors were working and still no one came in. It’s shocking a clinic that operates this inefficiently can stay in business. Highly suggest finding any other option for your doctor visit!