Mattamy Homes - Southwinds - Airdrie

We moved into our Mattamy home January 2017. We have been in almost 3 months and love our home. The home buying process was easy, they were honest with us when we purchased the home and our house is of amazing quality. We have have do big issues. Anything we were not happy with they fixed at the one month warranty appointment. We also have a one year appointment where they fix anything else covered under the warranty which gives us peace of mind. Matt who was in charge of our build was honest and always in communication with us. We love our new home and feel it was the best investment ever!

Mattamy homes does it again. Unfortunately I did read numerous negative reviews before building our home with Mattamy and I wish we listened to them. There are so many things that were rushed through in the building of our home. I swear I find something every week that was done poorly. We have just started doing our basement (after waiting the year) and now we really see all the issues. We have pieces of wood jutting out of the wall that was connected to the foundation (the wall should have been built over this wood but now we have an extra 4x8 piece that we had to cover with wood and it comes out of our back wall) - we were told that that’s normal, even though none of our neighbours have it. Nothing is square in our basement and the concrete had tons of dips and was not done properly. I was told that the layer they put over the concrete “must have been a little dry” so it didn’t work properly, but of course they wouldn’t fix it. Our wood on our balcony is all warped. The caulking they used for all the baseboards and trim must have been so cheap because it is cracking everywhere and needs to be replaced. We have been in our home for 2 years. They did the grading and grass for our home and we had to rip it all out because of how uneven it was. We had do dig up our entire backyard to fix the grade and all the holes. They replaced the swale in our backyard about a year in and destroyed the yard again. They also parked their machinery to do that in our front yard so dig huge holes in to the front yard. They offered to provide us with the sod for our backyard after we had finished the repairs ourselves. They now refuse to give us the equivalent in a cheque form. Every time I have an issue, I email about it and end up having to escalate it. I have never met someone as rude as the customer service manager Heather. Again, I wish I had listened to the bed reviews that Mattamy continues to receive. It is so sad that the purchase of our first home has been shadowed by all of these problems and terrible customer service.

They have good floor plans but once your keys are handed over they ghost you.

A pleasant good day everyone! ⭐️ I would like to share my honest experience in purchasing from Mattamy Homes. Lorence provided exceptional knowledge of my questions on lot selection, community development and home elevation design! I appreciate his patience and honesty. He really helped with such caliber, for my final home purchase. Tiffany and Elise were fabulous in assisting me with any further questions I had. A team of angels! ? Keep up the great work Ladies and Gentlemen you truly make world of a phenomenal difference!! I will highly recommend to my family and friends for home purchasing and great customer service. Thank You?

We would like to thank the entire team of Mattamy Homes - Southwinds, Tiffany, Lorence and James for helping us with our first home buying experience in Canada. A special thanks to Lorence for taking the time out and explaining each and every aspect of our new home. You made the whole experience very special for us. Thank you for your exceptional customer service.

My daughter and son in law purchased a home through Mattamy and included me every step of the way. I was introduced to Lorence Bouvier, one of their sales consultants, at the start of the process and he was very professional, pleasant and patient with us while we looked at a few different home models with him, prior to making a final decision. The process from start to finish was top notch. I would recommend Mattamy Homes for their exceptional service and beautiful homes.

Mattamy Southwinds sales team is very helpful , co-operative and professional. On the other hand project management ream is not that great, it is very disappointing that their closing date is moved out and still not clear response if Mattamy will be able to meet the postponed date. Closing date is very important as people have so many things aligned up with closing date. Mattamy need to be more professional with commitments. I will definitely update my feedback if I get better response in future. 2 stars for sales team.

I hope this review helps others with their home buying experience or their decision to build with Mattamy :) For one, I have been dreaming about home ownership for many years and are very familiar with the home builders in Calgary and their floor plans. What drew us to Mattamy Homes was their beautiful floor plans but what kept us there were the people we met along the way. The first time we visited the show homes, we were greeted by Lorence. My husband and I were torn between two similar floor plans but their was only a show home for one of the model. Lorence took us on site to view some of the other models that they did not have show homes for, while pointing out the differences between the models. We are so appreciative for this because it helped up make the best decision for us. We had some concerns about the building timeline as we were wanting to get into our home ASAP. Lorence answered these questions honestly. Lorence did not attempt to sugar coat anything to gain our business. Although he could not make any promises with regards to when our home would be complete, this actually made us trust Mattamy more because we knew we would always get an unbiased and honest answer. Lorence, Tiffany, and James were also patient in answering all of our questions. (I probably called the sales centre almost every day with questions) Nearing completion, we had the pleasure of meeting other Mattamy staff along the way. Cristy did our walk though and was a huge resource for us as first time home buyers. She taught us everything we needed to know to care for our home. Cindy always made herself available when I called with questions about our home, and she always came up with a solution. The building team (sorry I forget their names) were awesome as well. When we had our 30 day walk through (this is when the builder comes and takes care of any defects in the home), we were pleased with the service we recieved. Our builder did not try to cut costs to tell us that particular defects would not be covered in our warranty. They fixed all defects we outlined. The home was well built - many of the defects were paint scratches from moving in our furniture, etc) We are so grateful to Mattamy and our experience building our first home with them. We receive complements from every guest who has come into our home. We have lived in the home for about two months now and the home is very well built - no issues at all. Thank you Mattamy. PS - if you want an actual living room and not those 10 by 10 boxes most builders give you, build with Mattamy :)