Mattamy Homes - Mount Pleasant North

I would not recommend Mattamy. I went in when we received the emails. I seen people making a list. I asked the 2 ladies working there if we need to put our names on the list? She replied, no you don't. Its not an official list. Then come Saturday morning, they honoured the lost the "volunteers" made.

Every negative review here is on the mark. I wish I could give Mattamy 0 stars because they truly are the worst builder we have dealt with! First of all our house was completed over a year later than the expected completion date. When we did get possession of the home there were many things still incomplete. Missing shingles, unpainted doors, leaking faucets and a missing countertop. 1 year later, part of the roof has fallen off, more leaky faucets, unpainted doors still remain, missing racks, weird closing doors. Oh and the kicker, they never respond to emails or phone calls. The miraculous instance that they respond to an email and confirm an appointment for work done in your home, they dont show up! The amount of houses that are on sale here matches (or maybe exceeds) their incompetence levels. Buyer beware!

I was there for the newly released Mount Pleasant North Brampton Homes yesterday. The opening was scheduled at 10am. I was informed 1 week ago by the sales staff that I need to be early to get into this but never indicated a waiting list will be open few days earlier. I reached there at 8am and found crowd already infront of sales office and a tent. People were begging to open the tent because of severe cold and they didn’t open it until around 9.30. I got a waiting list number of 349 and came to know that the list was already started 3 days ago with Mattamy’s permission. The issues with this release are; 1) The brochures showing release of 400 units, still the available lots for buying was just 86.. Why didn’t they publish this information on their website? 2) Mattamy knew the waiting list started on Wednesday, 3 days before the releasing date. Why didn’t they inform all the buyers about this via website or sale people? 3) Why did they forced 400 or more people to wait in this severe weather conditions if they knew there were only 86 lots to be sold. Suggestion for improvement; 1) If the opening time is Saturday 10am, they should only start it at 10am on a first come first serve basis, like a Boxing day” sale 2) If a waiting list starts before the release date, it must be published so all buyers get a chance to participate equally. 3) On the release date, at 10am, if the available lots are just 86, select the 86 people who came first in the queue or list and let others go so that people can save time rather than wait in the cold without any hope. Please treat your fellow Canadians respectfully!! Hope you could implement a transparent and efficient system to uphold humanity!!!

I bought a town home from this builder sometime in May 2018. Its 59 Rockbrook Trail Brampton. The workmanship was not good in general. In particular the laminate that was put in living room and family room was very mediocre. It was not installed correctly and I even saw some bumps at few places. Such items are normally covered under Tarion warranty 1 month time limit. To my bad, I was facing some health issues and couldnt really prepare the list in time and got it fixed. However, I did submit the form about 40 days after instead of 30 days time limit. However I was told that such issues can also be fixed within a year when I am due for submitting list of my items by the end of 1 year. And I did that and to my surprise, Mattamy guy rejected my claim saying I am the one who damaged this. I pursuaded this matter a lot with no success. Finally I just made one request to Mattamy that can I BUY some of the matching laminate boxes so I can get someone to fix that area of flooring which was not correctly done. Unfortunately the Mattamy person just gave me trade contact number. I called trade contact number and those guys are not really interested. Now I have no other option but to change the entire laminate of the main level. My garage door also had an issue and I was refused.

Mont pleasant Phase 14 , year build Dec 2020. lot 185 About house quality is not bad . they have a lots for loopholes to save money. Mattamy homes i don't know personal deal with hot water Company Crickets comfort homes . that company installing hot water tanks .and charge 56$ per/month forcefully put in contract 14 year. if you want to break contract then you pays 4400 $ . market price is just 1200 + tax . if you ask to Mattamy they keep quite on this topic..... this information for awareness.

They are not at all transparent about the number of homes being released upfront. If this information is available in advance buyers can decide in advance and not waste their valuable time. There process is very very slow and inefficient. Expected Mattamy to be more IT savvy to improve efficiency for better customer service to buyers. The quality of houses is not what Mattamy used to ten years back.

They also have a policy of differential pricing I purchased a lot in phase 14 which was unsold they launched it with phase 15 and charged me phase 15 price instead . Everyone knows that on that day they will just make you sign the docs. I asked is this phase 14 price they said yes later I discovered it was not and I was given reply the agreement is binding we can’t do anything . They ROBBED $ 25000 . Guys there are other builders so many of them ,go and purchase from there ,they listen to you and have better building plans And Mattamy actually don’t care about clients as they say that our lots are sold in line ups so we don’t care .

I'm a first time home buyer. The experience was new. The process was organized well. It was hectic but Mattamy Homes staff at this location was very welcoming, answered all my questions with no hesitation and with calmness. I am still in the process with them as I have not moved into my new home yet but so far I am not disappointed and the journey is pleasant. Thank you Mattamy Homes for helping create great memories through my path to my new home!