Masse's Cost

Name: Masse's Cost
Address: 348 Montreal Rd, Cornwall, ON K6H 1B4, Canada, H, Canada

3.7/5 ★ based on 8 reviews

Contact Masse's Cost

Address :	348 Montreal Rd, Cornwall, ON K6H 1B4, Canada
Phone :	📞 +9
Website :	https://www.cousinroger.ca/
Categories :	Appliance store , Furniture store ,
City :	H

348 Montreal Rd, Cornwall, ON K6H 1B4, Canada

Best Furniture store in Canada

C	Celie Beal on Google ★ ★ ★ ★ ★ Great prices but never shopping here again. Bought a new dining room table and a 2 coffee tables with side tables and was told it would be 4-8 weeks but probably 8 weeks(which was fine). So on the 8th week I called asking where my furniture is and they said it would come in for another two weeks. Asked what was going on and they said 4-8 weeks is an estimated time, it’s not guaranteed. SO WHY didn’t anyone tell me that at point of sale? Don’t guarantee me things if they are estimated. I am hosting Christmas parties and now I won’t even have the furniture to properly host anyone. They did give me a loner table that fits 4 people but my family is 8 people(never mind the guests that are added in that number. Very unrealistic shipping times. Will probably just go with a chain store next time because it’s guaranteed shipping times and quicker.
c	chad4cash on Google ★ ★ ★ ★ ★ Writing for someone else. After refurbishing her entire new home, spending over $7000 at this store, their loyalty to they're customers is horrible. She ordered a coffee table in early Feb, should arrive in 6 weeks. 9 weeks later, without any phone calls or apologies it finally arrives...with multiple scratches to the legs and a gouge to the counter top. Delivery guys(who were great) took pictures to show the owner and manager. Never heard back for a month after multiple calls to the store. Finally, the manager calls to say he will be coming in a week to have a look. He comes for 15 mins, takes pictures(he never bothered to look at previous pics) and says he will order a new table. Don't hear anything for weeks. She finally calls and is told the new table came scratched and they had to order another table. They couldn't be bothered to call and tell her about the delay. The table arrives at the store in mid August. They put it together and ask her to come to the store to see the new table. They replaced the legs but not the damaged counter top! With obvious frustration she asked for her money back. The owner(Roger) not only refused to make eye contact, but refused to return her money! After spending $7000+!!! at his store, that's how he treated a loyal customer. I am writing this on August 17. The table was ordered in early February. Let that sink in...She's still waiting on her table...should arrive in 2-3 weeks. We're not holding our breath. WILL NEVER SPEND A DIME THERE AGAIN UPDATE Table arrived Oct 5. Seven weeks later....???
M	Mike Stewart on Google ★ ★ ★ ★ ★ Professional and friendly staff great place to buy all your household furniture needs
W	William Eng on Google ★ ★ ★ ★ ★ Wonderful experience at Masse’s Cost! Courtney is an outstanding sales representative and provided excellent customer service! Very pleased with the furniture and would highly recommend!
P	Pam & George Heughan on Google ★ ★ ★ ★ ★ Staff are friendly and knowledgeable. We were lucky they had in stock exactly what we were looking for.
J	J F on Google ★ ★ ★ ★ ★ BUYER BEWARE!!!!Would not recommend shopping there.Had a real bad experience. Bought brand new appliance, got it home and it didn't work. The owner refused to take it back and told me to call the manufacturers 1-800 number. And would only replace it with a floor model at his convenience three days later after repeated phone calls. He didn't care that a low income disabled elderly person(87+) was loosing $200.00 of groceries and payed $1700.00 to him for something that didn't even work. He had the means to help us but he chose not to. Very sad. But I guess that's just my opinion. The sale women who work there are GREAT, can't blame them thanks.
L	Laura Ladouceur on Google ★ ★ ★ ★ ★ We just had the best experience buying a recliner chair, Debbie was very friendly and very knowledgeable about all their different features. We recommend ?. Thank you, we love our new recliner :) ☺️
O	Olu Sobanjo on Google ★ ★ ★ ★ ★ Helpful staffs, good deals in store as well. Got some furniture and paid extra for delivery. It was delivered a few days later in good frame. Will shop there again.