Mark's Auto Service

They were extremely helpful when i brought my van in. They diagnosed all the issues quickly and had everything fixed by the next and was even earlier then the time they said. I would highly recommend Marks to anyone in need of auto service !

READER'S BEWARE - PLS READ CAREFULLY !!! I had a half-day off from a busy business schedule and this auto shop was available to see me on the spot - I was looking for rear rotor resurfacing as there were smudgy contaminants on the rear rotors only (front rotors were spotless). Here are the pluses and (mostly) minuses of my experience: Pluses: 1) Available when I called and checked me in right away 2) Was explained the potential causes for my concern and recommended actions. Was told rear rotors were contaminated by too much grease applied which spilled on the rotors. Was also shown front pads were 3&4mm thick and was recommended replacement - which made sense. Was told rear pads (8mm thick) should be replaced - which I agreed to, although they could have just been thoroughly cleaned. 3) Initial friendly contact/experience with Paul @ reception 4) The rotors were resurfaced and contact surfaces with the pads are now clear Minuses: 1) Was told front rotors should be resurfaced along with rears, although they were perfectly OK, but I agreed thinking I might as well do everything at once and get done for a while. All rotors were all very thick so no problem to resurface all 2) Was provided a quote of 900CAD for 4 rotor resurfacing and brake pad replacement all around, which (everybody who has a clue about how much such a job would cost) should consider very high (double if not more than market average). However, as this was my half-day on which I could get this done, I accepted out of convenience 3) Once the job was done and I left the shop/reached my residence, I noticed all rotors had rusty grooves all around the interior side towards the hub, which were not there before on any of the rotors. I emailed them back with pictures and was invited to come back next morning to address my concerns. This is where the "customer service fun" begins - both Paul and the mechanic were adamant that having rust on a brand-new machined rotor is absolutely normal and they didn't seem to care about an (irate already) customer who expressed total dislike towards the appearance of the rotors, and just requested that rusty groove to be cleaned up properly. By the way, I was charged shop supplies for rotor cleaning on the invoice. I explained that even Costco cleans up your rotors of debris and rust when you do tire replacements as value-add for their customers - let alone my expectation for a clean and freshly-looking rotor appearance after spending CAD900 on an overpriced rotor resurface and pad replacement job, where parts were CAD100 max....unbelievable lack of support for the customer and arrogance in saying all the time "it's your opinion that rotors look rusty". I even showed pictures of my rotors from Nov-2017 when I swapped my summer wheels to winter wheels, which did not have the rusty grooves I clearly pointed to. No concern at all shown for customer's wasted time in revisiting the shop and no desire to make what's right and ethical for the customer. Pictures below show my 4 freshly resurfaced rotors with rust groove which was NOT visible before on any of them I came in to Mark's Auto with expectations of finding a trustworthy local auto shop which could be alternative to dealerships. What I found was overpriced services, and complete lack of interest/ethics for customer's concerns once the card was swiped... hope this will help readers think twice about where they take their business

We've had all of our family vehicles serviced at Mark's Auto Service for years. Mark and his entire team deliver exceptional service including outstanding communication, helpful diagnostic reports and fair pricing. I cannot think of a better-run small or independent business in Oakville. Highly recommended!

I arrived for my appointment, was told what time to return, and provided with a loaner vehicle. I arrived ten minutes before my due time to find my car freshly washed and waiting. The bill was explained and nothing had been overlooked. The entire experience was wonderful and,I will not hesitate to schedule my next service appointment at Mark's. Perhaps I should also mention that all the Covid protocols were in place and coffee was available for those waiting in the socially distanced waiting area.

Hello everyone - updating my 5 start review so it current - cant say enough about how pleased i am AGAIN with Mark's Auto Service - just brought my Hummer H2 for another quick fix - great experience as always! I've actually switched from my previous mechanic to Mark's Auto Service because of the quality of service and fair pricing. They have loaner vehicles and online diagnostic reports sent to your phone with color photos - you can see what needs to be done, what is suggested to be done and what does not need to be worked on. Very convenient setup for people on the go like myself Everyone I've dealt with there is polite and professional - Mark is great and will take the to meet with you when needed and he gets his hands dirty too - he's not just a pretty face behind the brand - mechanics are solid and friendly, then there is Paul - runs the show up front and ensures you are well looked after. Quick tip: they love coffee Thanks guys!

They serviced my brake lines, transmission, wipers, oil and did a seasonal tire change. Great communication throughout the process and very professional. I definitely recommend this shop over chains like Mr Lube and Canadian Tire!

Excellent service, which is actually quite rare from automotive shops in Oakville. We are thrilled to have found Mark's - they did an excellent job rebuilding our brakes. Service from Paul at the front desk was extremely courteous and professional, and we really appreciated being given a loaner while our car was in the shop. We received constant, detailed communication on our situation and our car was delivered on time and slightly under budget. We won't hesitate to return to Mark's!

My son took his car to have a diagnostic test. They recommended new spark plugs and coils. It also needed a pvc pipe replaced. This was all good then we get the estimate they were going to charge 3.5 hours labour for the plugs and coils. Then another 4.5 hrs for the pvc pipe. I am no mechanic but seemed high. Took it to 2 shops both said it would be under 2 hours for plugs and coil. Place we ended up having the work done at charged under 3 hours of labour for both jobs. 6 hours less than Mark's. That's no rounding error.