Manitoba Student Aid - Winnipeg
Manitoba Student Aid | Province of Manitoba - Edu.gov.mb.ca
The Manitoba Student Aid website provides information on student loans, grants, bursaries and funding.
Manitoba Student Aid | Province of Manitoba - Edu.gov.mb.ca
Important Information
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NEW The Manitoba Student Aid application is available to full time students attending classes during the 2022/23 application year. To avoid delays in processing your application, apply now!
For more information on the 2022/23 program year changes visit the Program Updates page.
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Manitoba Student Aid system issues
Manitoba Student Aid system issues have now been resolved. We appreciate your continued patience and understanding as we work to process the backlogs that have resulted due to the system outage.
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Canada-Manitoba Integration Project
The Manitoba government is currently in the process of integrating the administration of the Manitoba Student Aid (MSA) program with the Canada Student Financial Assistance Program (CSFA Program). This means that Manitoba student loans will be managed by the National Student Loans Service Centre (NSLSC). The planned changes to the administration of student loans will be effective July 4, 2022. Note that existing loans will be managed by MSA until April 2023.
Frequently Asked Questions - Canada-Manitoba Integration Project
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Appointments
Manitoba Student Aid (Winnipeg) is open for phone and in-person appointments. To book, please call 1-833-ST AID MB (1-833-782-4362). Please note that the Brandon location remains closed at this time. Please see more information about in-person appointments.
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Student Loan Borrowers affected by the war in Ukraine
Have you been financially affected by the war in Ukraine and need help making your student loan payments? Contact us at 204-945-6321 or toll-free at 1-800-204-1685 to fast-track your application for the Repayment Assistance Plan.
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Contact us
If you still have questions, we are happy to help.
You may send an email through our website or contact us by phone:
Toll free at 1-800-204-1685 or 204-945-6321.
Contact Manitoba Student Aid
| Address : | 1181 Portage Ave #401, Winnipeg, MB R3G 0T3, Canada |
| Phone : | 📞 +9 |
| Postal code : | 3 |
| Website : | http://www.manitobastudentaid.ca/ |
| Categories : | |
| City : | G |
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Brianna Bell on Google
★ ★ ★ ★ ★ In short:
Service is great
Accessing said service very poor
make sure you have time during the day, you'll need it.
My Experience:
Speaking for myself, all the staff that I have talked with are wonderful, they're very helpful and answered all my questions.
I do however take issue with the extremely unusual long wait times, I've called a few times and have had times where I've been on hold for +60 mins only for the actually call to last less than 15 mins and that's only if someone does answer. There have also been times where I've called and waited the hour plus for the line to tell me that all the lines are busy, no ones available to answer my call at the time and I'm to leave a message, they'll call back, and to not leave multiply messages which as that'll result in a longer call back time.
Which is strange because when I call back second time choosing a different option, be on hold for less than 45 or so and someone answers.
The most frustrating part is that they close the line an hour before the end of day time but, I'm guessing that this is because of the long wait time you'll need to talk to anyone.
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anonymous student on Google
★ ★ ★ ★ ★ The only smooth part about my application process was filling in the online application, though the website is extremely slow, sometimes to the point of not working at all, and very outdated.
My biggest issues, is that they lost my paperwork, and then sent me incorrect paperwork to replace it. I sent this back to them, and they took forever to let me know that they had sent me the wrong forms. I sent them the correct paperwork, and since then have not heard from them.
I have e-mailed, and it took almost 2 months to get a response from them. Their reply was generic and did not address any part of my e-mail to them, not helpful in the slightest. I've tried e-mailing and calling them on several occasions and have not received any form of communication. The one time I got through the hold, they hung up on me before I finished saying hello.
I have been waiting for my student grants, bursaries, and loans of over $6,000 for SEVEN MONTHS due to their lack of care for students.
I was relying on my grants to help me support myself while being in school full time. I have gone without necessities because of MB student aid's disregard for the importance of doing their jobs correctly, taking proper care of important documents, and responding the students reaching out for help.
MB student aid, you should be ashamed.
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Adrienne Moore-Bunney on Google
★ ★ ★ ★ ★ I have had nothing but problems for years with this place. I have called multiple times, sent emails and nobody ever gets back to me. the one time I did manage to talk to someone they were beyond rude and the delay in receiving my funding was because someone there didn't put it through. Hire some more people who have customer service experience please
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Brian Krane on Google
★ ★ ★ ★ ★ In my experience going to college and university over the last 8 or so years I've found that there is one woman who does phones there who is awful. Sour, biting and unhelpful and gives a lot of attitude. Her voice is more mature than most others. Get to know that tone of voice, so you can hang up and try again as soon as you realize you got paired with her. I know you waited a long time... but that operator wont help you anyway. However, they also have hired a number of new people over the last few years and they are great 5 star people that I get most of the time now. so this evens out to 3.
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Miranda Publow on Google
★ ★ ★ ★ ★ Not impressed, this system needs an overhaul. I applied in October/November 2021. My funds were supposed to be released December 28th 2021, It's February 4th and STILL NOTHING! My school has asked me over and over for my payment. I need supplies for my classes that I can't get. I had to borrow money to buy my books when classes started and you can't even get through on the phone. My E-mail was never answered. They make you to wait on hold for an hour and 20 minutes just to leave a message. That was even 2 days ago and still haven't received a call back. What are the students without family supports supported to do? First it was a website issue causing 3 weeks delay and now they are having a registration confirmation issue causing up to another 3 weeks delay?? This is so unacceptable.
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Rikki on Google
★ ★ ★ ★ ★ Website is always down with some sort of system issue that delays everything. Also, I submitted all my information correctly and early but there was error on their end and my course is now more then half over and I’ve received absolutely nothing. If you’re willing to wait on hold for an hour you can finally chat with someone who just tells you to call back in 5 more business days. Students should not have to beg for help.
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F. Taylor on Google
★ ★ ★ ★ ★ Applied back in November, still haven't recieved anything. Called and asked and they said I forgot to sign something and they'd mail it out. I have yet to receive this and it's been over a week. I haven't been able to get any supplies. None of my emails or calls have been returned. They say they are doing everything they can to accommodate students but they haven't done anything but leave us high and dry.
My tuition is due next week and I cannot afford it. This is ridiculous as I applied MONTHS ago and was told they'd contact me if I was missing anything. (I even called the next day to confirm if my forms were all there and correct and was told they were so that adds to the confusion of why I had to call weeks later to find out what the hold up was.) So I don't know what form is even missing. I live literally 5 minutes from the building. It should not take this long.
This is an extremely unorganized mess and they've pretty much abandoned all students.
Students deserve justice, this is absolutely ridiculous.
Hire more staff!!!!! For God sakes.
EDIT: STILL nothing!!! Since first writing this review I still have yet to receive any of my funding and they ARE NOT compensating late fees. You guys suck.
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Nippi Manitoban on Google
★ ★ ★ ★ ★ The staff at Manitoba Student Aid are very helpful, the guy I spoke with helped me as best as he could promised me he would have someone call me back. When they called back - it was after business hours- the woman was kind, looked up the information I needed-reviewed my file-and promised they would send a confirmation to my school. I received my funds and more - I made a mistake on my application and she figured it out for me-I actually received more $!!!!Bonus!
The staff are great- the process is frustrating- the time you wait to talk to someone is long- they don’t have a lot of staff on the phones from what I gather- I had to wait for a long time- but in the end I received grants and Manitoba bursaries- the loans don’t have to be paid back while I am in school-another bonus!
I’m giving the staff 5 ⭐️ - they deserve it!
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