MaidPro Thornhill

Owner is completely ignorant. Called to discuss a problem with the cleaning and was dismissed. Save your self time aggregations and money as there are plenty of options for this type of service.

I used this service for a one-time cleaning. Samantha worked very hard and did a great job. I will not hesitate using the service again.

I’ll admit that I’m picky when it comes to a clean home. I just started using MaidPro and have been extremely happy with the work that Aaron has done! It was up to my ‘picky’ standards which I didn’t expect another person to meet. Thanks to Aaron and the team!

Amazing customer service. I have used a lot of different cleaning services and Maid Pro is by far the best in the GTA. Not only do they clean beautifully but the staff is so fantastic and friendly that they make you feel so special like we have been friends for years. Thank you Maid Pro and all the staff members for going above and beyond for your clients. HIGHLY RECOMMEND!

I had the best experience with this company the lady on the phone Debbie was so helpful and sweet got us all set up. The ladies who came for the cleaning Samantha, Chanel and Hannah were incredible. Great people and amazing service!

Best cleaner we have ever had! Aaron gives us his best every single time he arrived. There has been no change in his quality throughout the many times we hired his services.

We have been using MaidPro for our regular house cleaning since last year. Aaron is amazing! He put much work into every detail of our house cleaning. I like the way he is considerate that puts all the garbage in my garage while other maids just leave them on my living room ground. Aaron also did a fantastic job of cleaning and organizing my kid's playroom. We love him and would highly recommend him and Maidpro!

I heard great things about MaidPro Thornhill through the Nextdoor community. I was looking for a cleaning service to help clean only a number of rooms for my elderly parents' home. MaidPro's first cleaning job was careless and superficial. They sent two members to clean for three hours. They completed a large kitchen, two living rooms, a washroom, and powder room. After leaving, my mother took a wet Kleenex to the kitchen floor and bathroom floors. The Kleenexes were dirty. The same went for the kitchen counter top not being wiped down. I was disappointed to learn after the fact it is company policy not to move furniture, including small furniture, to vacuum and mop floors. I've included pictures of how dirty the area around the kitchen island was (because we didn't know to move the kitchen chairs), behind doors, and dog bowls, as these are considered furniture. Mirrors in the bathrooms were only wiped three quarters, showing marks. Garbage in all rooms were not emptied. I checked with the company to see if this was a Covid measure to avoid, but MaidPro's 49-Point Professional House Cleaning Checklist ensured they would still offer this. I had requested that one of the living rooms not be touched, but this was unfortunately ignored. The overall experience did not instill confidence in future cleanings, so I chose to cancel the service for my unhappy parents. Despite a polite email exchange with the company, they refused to wave the cancellation penalty of $129.95. The only recourse would be to have someone back to do a reclean, but as mentioned, my parents were so unhappy with the first clean they didn't want anyone back. It was a struggle to even get my elderly parents to agree to outside help. Overall it was a very disappointing experience at a total of $466.80. $30 x 2 in tips that my parents handed out (as tipping is encouraged by the company which we liked), $276.85 for the cleaning, and $129.95 for a cancellation charge.