London Drugs - Calgary

I've been a customer at this particular London Drugs (32nd Ave N.E. Calgary) for well over 20 years and while I've had indifferent service before it was usually because it was very busy. This morning however (Nov.3rd 2021) at approximately 11:00 am was the first time I've had just plain awful and rude customer service. The first product I was hoping to purchase was "out of stock" and the sales clerk I asked about it said "That means we don't have any." and when I asked if there was a time/date it might be expected to be back in stock she just shrugged and walked away. The next product I was hoping to purchase was a web cam for my desktop computer and after a bit of looking around the computer department (no offers of help) I found one that would work for me. There were two staff members working and three customers including myself. I stood at the cash register with my item in my hand for, by my watch, at least 20 mins while both sales clerks helped the other customers, never once bothering to say they would be right with me or sorry for the wait. THERE WERE ONLY THREE CUSTOMERS IN THE DEPARTMENT! When it was clear it was going to take more time than I had to spend I set the product down on the counter and walked out empty handed. I went two blocks west on 32nd ave. to Memory Express and was in and out with the exact same Logitec web cam in under five minutes. I believe I'll take my business elsewhere from now on. I wish I could give less than one star as even that seems generous for my experience today.

Went here to get a battery replacement for my iPhone. Took like two hours and the white technician guy with blonde hair that helped me out explained all the forms clearly. Knows his stuff. I think his name was Allan or Paul? Thanks dude. Saved me a trip to the Apple store

I have been going to this London drugs for as long as I can remember The Pharmacy staff are extremely knowledgeable and helpful and professional Just recently I had a amazing experience well shopping in the store I have a 4m old baby who needed a nap I was just picking up a few things and he started to cry The staff offered to help me made me feel very welcomed even though I was walking through the store with a crying baby I got extremely quick service The cashier reassured me it's not a big deal babys cry and its not easy being a new mother Tafter having this happen in a few other stores and people just Judge me for having a crying baby It was a amazing being somewhere people didn't judge me and just helped me no questions asked

Alan at the photography centre is a wonderful help. Very informative and knowledgeable. Great experience and will definitely be coming back!

Went in yesterday to buy a plastation controller and some laundry detergent in my work clothes, upon entering the computer department one associate hopped on the phone and i overheard him saying they needed a customer followed. I then purchased my item feeling lousy and proceeded to my dryer sheets being followed by a man in a blue shirt. Thanks for making me feel so unwelcome. I do not think i will be back.

The kindest lady helped me out. LOR you’ve been amazing, even gave me some samples. I was buying the derm e oil and she was so helpful!! SUPER KIND. Wishing you so much good karma! People like you deserve all the good in the world

I bought a Sigma lens from this store, the lens inside the box is not the right lens, the different mount. So I brought the lens back within an hour for a refund, but the camera store manager refused. He said I didn’t bring back the ‘right’ lens, but I didn’t get the ‘right’ lens from here in the first place. Then, I wanted to talk to the store manager, he came out said the same thing, I could not get a refund. They said they didn’t know why I bought the wrong lens, and they could not prove that the lens I bought was actually bought from the store. I couldn’t prove it either. So they give me the only option is to exchange it from another london drug store. But I had lost the confidence to buy lens from London drugs store already, so I refuse to exchange. In the end, they won’t refund, they forced me to exchange it from another store, so I had to. Be aware, when you decide to buy expensive stuff in London drug, check the product carefully, the refund is very hard to get and they will blame you for not bring back the ‘right’ thing you just bought from this store.

Clean store, first time being in one. They have everything from cheap to high end tech. They definitely need to advertise better. Kind of a one stop shop. Just picked up a Go Pro Max, Best Buy and visions didn’t even have these in stock.